SpringHill Suites by Marriott Spokane Airport

This hotel stands out for its direct airport access, making it an exceptionally convenient choice for travelers. Its signature feature is its immediate proximity to the terminal, allowing guests to walk across the street in minutes, which is ideal for those with early morning flights or late arrivals. Guests frequently commend the hotel's cleanliness, spacious rooms, and the generally friendly staff. The quality breakfast is also a consistent highlight. This hotel is particularly well-suited for business travelers seeking efficiency, families appreciating the room layouts, and solo travelers valuing safety and ease of transit. To ensure a smooth experience, it is advisable to confirm your reservation directly with the hotel, especially if arriving late, and be aware of the parking policies.

Facilities & Amenities
The hotel offers a range of facilities designed for guest comfort and convenience. A swimming pool is available, described by many as nice and clean, though some guests note the absence of a hot tub. A well-equipped fitness center is accessible 24 hours a day, allowing guests to maintain their routines. While most guests find the Wi-Fi reliable, a few have reported connectivity issues. For added convenience, laundry facilities with complimentary detergent are on-site. The hotel also features a bar and a small restaurant area, providing options for drinks and light meals. Guests appreciate the availability of vending machines and ice machines on various floors, catering to immediate needs.

Cleanliness & Room Comfort
Guests consistently praise the hotel's cleanliness, describing rooms as spotless, modern, and well-maintained. The spacious rooms are a recurring positive, often featuring comfortable layouts with ample space for relaxation and work. Most guests find the beds comfortable and the pillows conducive to a good night's sleep, though some have noted minor issues like squeaky beds or sagging mattresses. The bathrooms are generally described as clean and spacious, with good water pressure in the showers. In-room amenities such as a coffee maker, microwave, and refrigerator are appreciated, along with ample outlets and USB ports for charging devices. Despite its airport proximity, rooms are typically quiet due to effective sound insulation, though some guests have reported occasional noise from adjacent rooms or the HVAC system.

Dining & Food Quality
The complimentary breakfast receives widespread acclaim from guests, often highlighted as a significant positive. Many describe it as excellent, offering a good breakfast variety that includes hot breakfast items like eggs, sausage, and waffles, alongside fresh fruit, yogurt, and oatmeal. The coffee is also frequently praised. For guests with early departures, the hotel often provides grab-and-go options, though some reviews indicate these are not always consistently available. The on-site restaurant and bar offer decent food quality for hotel fare, with some guests specifically commending the convenience and taste of the available dishes and beverages.

Location & Accessibility
The hotel's airport proximity is its most celebrated feature, consistently described as unbeatable. Guests can enjoy walkable access directly across the street to the airport terminal, often taking only 2-5 minutes, which is highly valued for early flights or late arrivals. The convenience extends to the car rental facility, also located just across the street, eliminating the need for shuttles. While the hotel is primarily an airport property, public transportation options are available nearby for those wishing to explore downtown. Parking is provided and secured, though some guests have reported confusion or issues with validation, and it is generally not intended for long-term airport parking.

Staff & Service
The friendly staff and their helpful demeanor are frequently praised, with many guests highlighting their professionalism and attentiveness during check-in and throughout their stay. The quick check-in process is often noted as efficient. However, feedback regarding issue resolution is notably mixed. While many guests report positive interactions, a significant number of reviews detail severe problems with confirmed reservations not being honored due to overbooking, leading to guests being turned away, sometimes late at night. In these instances, staff responses are occasionally described as unhelpful or apologetic but without immediate resolution. There are also some reports of billing discrepancies and unreturned calls regarding refunds, alongside occasional inconsistencies with housekeeping services.

Additional Information
A recurring and significant concern among guests is the hotel's apparent overbooking policy, where confirmed reservations are not always honored, leading to guests being turned away, particularly those arriving late. This practice has caused considerable frustration and inconvenience for many. Guests should also be aware of the parking validation process, as some have experienced issues or misunderstandings regarding long-term parking. The hotel offers a convenient Tesla charging station for electric vehicle owners. A frequently mentioned amenity that is notably absent is a hot tub. Some guests have pointed out specific shower design quirks, such as inward-opening doors or inconveniently placed nozzles. There have also been isolated reports of key card issues, including cards not working or being assigned to already occupied rooms.