SpringHill Suites by Marriott Wenatchee

This hotel offers a welcoming and comfortable stay, distinguished by its exceptional complimentary evening social featuring dinner, drinks, and fresh-baked cookies, which many guests highlight as a memorable and home-like experience. The hotel is particularly well-suited for families due to its spacious rooms and pool, making it an ideal base for mini-vacations and sports tournaments. Business travelers appreciate the quiet environment and convenient amenities, while groups find the large rooms and lobby areas conducive to spending time together. Couples also enjoy the comfortable accommodations and attentive service for a relaxing getaway. To enhance your stay, consider requesting a room on a higher floor or on the "quiet side" to minimize potential road noise, and plan to arrive early for breakfast to ensure a more relaxed dining experience.

Facilities & Amenities
The hotel provides a range of facilities designed to enhance guest comfort and convenience. The indoor pool and hot tub are popular amenities, especially for families, though a significant number of guests reported issues with excessive chlorine levels, causing eye irritation, coughing, and a strong chemical smell in the pool area and even the lobby. The fitness center is noted as well-equipped, offering guests a space for exercise. The spacious lobby is frequently praised for its inviting atmosphere and ample seating, providing a comfortable area for relaxation or socializing. Guests also appreciate the availability of free Wi-Fi, ensuring connectivity throughout their stay. Additional conveniences include an on-site laundry facility and an outdoor fire pit area, which offers a cozy spot for evening gatherings, though some guests noted late-night noise from this area. Parking is generally available and free, but can be limited during busy periods.

Cleanliness & Room Comfort
Guests consistently commend the hotel for its spotless cleanliness and the overall comfort of its accommodations. The rooms are spacious and well-designed, often featuring a separate living area and a pull-out sofa, making them ideal for families or extended stays. Most guests find the beds comfortable, ensuring a restful night's sleep, though some mention that the pull-out sofas can be uncomfortable or that mattresses are firm. The unique split bathroom layout, with the shower and one sink separate from the toilet and another sink, is widely appreciated for its convenience, especially when multiple people are getting ready. However, some guests noted minor issues such as frosted glass doors that compromise privacy or allow light through, sliding doors that are difficult to operate or off-track, and occasional reports of mold in the shower or on caulking. While many rooms are quiet, some guests experienced noise from the highway or from loud neighbors, and some reported issues with the air conditioning unit.

Dining & Food Quality
The hotel's complimentary breakfast consistently receives high praise for its quality and variety, with many guests describing it as "divine" and "excellent." The spread typically includes a range of options such as oatmeal with various toppings, waffles (including unique flavors like strawberry), scrambled eggs, and bacon, alongside coffee, juices, and pastries. While the coffee is generally well-regarded, some guests found the scrambled eggs to lack flavor or the bacon to be overly crispy. The breakfast area can become very crowded, especially during peak times, leading to long lines and difficulties finding seating, with staff sometimes struggling to keep items restocked. A standout feature is the Manager's Social, offered on weekday evenings, which includes complimentary dinner entrees, beer, and wine, creating a welcoming atmosphere. Additionally, guests delight in the fresh-baked cookies provided nightly, adding a sweet touch to their stay.

Location & Accessibility
The hotel boasts a convenient location right on the main highway that runs through town, making it easily accessible and providing quick routes for getting in and out. This position places guests within a short drive of various stores and restaurants, and it serves as a popular base for those visiting nearby attractions like Leavenworth, which is typically a 20-30 minute drive away. Some rooms on the east side offer views of the river. While the location offers excellent accessibility, a recurring concern among some guests is the significant road noise from the busy highway, which can impact sleep quality despite efforts to mitigate it. The immediate surrounding area is described by a few as lacking in appeal, with some nearby establishments appearing neglected. Parking is available and generally sufficient, though it can become limited during busy periods. Public transportation, including a bus stop directly outside, provides an alternative for reaching Leavenworth.

Staff & Service
The hotel staff consistently receives overwhelming praise for their exceptional friendliness, helpfulness, and professionalism. Guests frequently highlight their positive interactions, noting the staff's attentiveness and willingness to go above and beyond to ensure a comfortable stay. The check-in process is described as fast and efficient, with staff often accommodating special requests, such as having a crib set up prior to arrival or moving guests to quieter rooms. Many reviews commend the staff for their attentive service in various areas, from providing local dining recommendations to personally delivering missing items to rooms. While most experiences with housekeeping are positive, with rooms noted as clean and well-stocked, a few guests reported issues with requested room service not being performed or minor cleanliness oversights. Overall, the staff's commitment to providing a welcoming and supportive environment is a consistent theme, contributing significantly to guest satisfaction.

Additional Information
This hotel offers several unique aspects that enhance the guest experience. It maintains a pet-friendly policy, accommodating guests traveling with their furry companions, though some noted challenges in finding suitable outdoor areas nearby or occasional pet hair on furniture. Guests should be aware that while the hotel strives for consistency, there have been isolated instances of booking discrepancies, particularly with third-party reservations, which required guest intervention to resolve. The hotel also provides thoughtful touches such as snow brushes for vehicles during winter months and plates and silverware in rooms, adding to the convenience. Some guests mentioned a lack of local TV channels, which could be a minor inconvenience. While generally well-maintained, a few reviews noted that the hotel could benefit from some modernization in certain areas, suggesting it is "tired" in places. The hotel's commitment to providing a welcoming atmosphere is further underscored by its efforts to accommodate large groups, such as sports teams, ensuring a positive experience for all.