SpringHill Suites by Marriott Wilmington Wrightsville Beach

This hotel is highly regarded for its spacious rooms and excellent location, making it a popular choice for both leisure travelers exploring the area's attractions and families seeking comfortable accommodations. Guests frequently commend the friendly staff and the quality of the complimentary breakfast. While many appreciate the overall cleanliness, some reviews highlight inconsistencies in this area. To ensure a smooth stay, it is advisable to confirm the housekeeping schedule upon arrival and address any room-specific concerns promptly with the front desk.

Facilities & Amenities
The hotel offers a range of facilities, though guest experiences are mixed. The pool is generally described as nice, with a unique mushroom water feature, but some guests found it cold or noted issues with cleanliness and debris. The fitness center is available, but several reviews mention it being cramped, inadequate, or having broken equipment. Elevators are a recurring point of concern, with reports of being dirty, having an unpleasant odor, or experiencing operational issues, sometimes leaving only one working. On the positive side, Wi-Fi is consistently praised for adding value, and the lobby areas are often described as stylish and recently renovated, though some noted ongoing construction. The bar is appreciated for good drinks, but its availability can be inconsistent due to staffing. Ample parking is available and complimentary, and rooms feature convenient USB outlets and power sockets.

Cleanliness & Room Comfort
Feedback on room cleanliness is notably mixed; while many guests found their rooms immaculate, spotless, and very clean, a significant number reported issues ranging from uncleaned areas, visible dirt, and stains to more serious concerns like mold and even the presence of roaches. Despite these issues, the spacious rooms and suites are consistently highlighted as a major positive, offering ample space for relaxation. Bed comfort receives varied comments, with some finding them very comfortable and others describing them as too firm or too soft, with pillows sometimes being an issue. Noise levels are also mixed, with some rooms being quiet while others experienced disturbances from thin walls or stomping from above. Bathrooms are generally spacious and nice, but some reviews mentioned issues with cleanliness, shower curtain design, door functionality, water pressure, or missing amenities. Housekeeping is a frequent point of contention, often described as inconsistent or non-existent, requiring guests to request basic items like towels or toilet paper.

Dining & Food Quality
The complimentary breakfast is a significant highlight for many guests, often described as great, excellent, and offering a wonderful variety of hot options, fresh fruit, and good coffee. Specific items like eggs, bacon, and sausages are frequently praised, and some appreciate the availability of non-pork options. However, some guests noted a lack of variety over multiple days, occasional issues with items running out, or specific complaints such as the absence of a waffle maker or dry eggs. The dining area is generally found to be clean, comfortable, and spacious, though it can become chaotic during peak times. The hotel also features a bar that serves good drinks, although its operating hours can be inconsistent.

Location & Accessibility
The hotel boasts an excellent and central location, making it highly convenient for guests. It is situated near the Mayfaire Town Center, providing easy access to a wide array of shopping options, diverse restaurants, and entertainment venues, many within walking distance. Its proximity to Wrightsville Beach is a major draw, with guests noting a short and easy drive of typically 5 to 15 minutes. The hotel's location also offers convenient access to the airport and other parts of the city. Ample and complimentary parking is available on-site, adding to the overall convenience for those traveling by car.

Staff & Service
The staff consistently receives overwhelmingly positive feedback, with guests frequently describing them as exceptionally friendly staff, helpful staff, welcoming, attentive, and professional. Many reviews highlight their willingness to go above and beyond to ensure a pleasant stay. The check-in process is generally reported as quick and hassle-free, contributing to a positive first impression. However, there are isolated instances of unhelpful staff or issues with problem resolution, such as being locked out of rooms due to maintenance problems. The housekeeping service, despite the positive staff interactions, is a significant area of concern, with numerous reports of inconsistency or complete lack of service, requiring guests to actively request towels or other necessities.

Additional Information
Guests should be aware of ongoing construction in various areas, including the lobby, eating area, and adjacent properties, which may impact the guest experience. The hotel's housekeeping policy is noted as being every other day, but many reviews indicate that this service is often not provided as expected, leading to guests needing to request basic supplies or manage their own trash. Arranging a late checkout can also be challenging, with some guests reporting difficulties in securing this option in advance. For members of the rewards program, the hotel generally honors benefits such as points and occasional room upgrades, enhancing the value for loyal guests.