SpringHill Suites Oklahoma City Moore

This hotel is often chosen for its spacious rooms and convenient location, making it a suitable option for families and travelers passing through who appreciate ample space and easy access to local amenities. Many guests highlight the generally friendly and helpful staff as a significant positive aspect of their stay, contributing to a welcoming atmosphere. While the hotel aims for a clean and comfortable environment, some guests note that the property shows signs of age and could benefit from updates. For those planning a stay, it is advisable to inspect the room upon arrival to ensure it meets expectations, and to be aware of the unique bathroom design which may impact privacy for some groups.

Facilities & Amenities
The hotel offers a range of facilities, though their condition and utility receive mixed feedback. The pool is described as small, with some guests noting issues like peeling plaster, loose ladder rails, and warm air from AC vents, while others appreciate its saltwater feature. The fitness center is available, but some find it limited, particularly regarding the range of weights. Wi-Fi is generally available, though one guest reported slow speeds. A significant number of reviews praise the secure parking lot, noting it is ample, well-lit, and easily accessible, often visible from guest rooms. Some guests also appreciate the availability of a washer and dryer, adding convenience for longer stays. The overall impression is that while the facilities are present, some areas are showing their age and could benefit from renovation.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is notably mixed. Many guests commend the rooms for being clean and well-maintained, ensuring a pleasant stay. However, a significant number of reviews report issues such as stained furniture, worn carpet, mold, crumbs, and unpleasant odors, with some even detailing severe cleanliness concerns. The beds receive varied comments; some guests find them comfortable and conducive to a good night's sleep, while others describe them as hard, lumpy, or having visible springs. The air conditioning units are frequently mentioned as being loud and cycling on and off, impacting sleep quality. A recurring point of contention is the bathroom design, featuring frosted glass sliding barn doors for the toilet and shower areas, which many guests find problematic due to a lack of privacy and issues with the doors being off track or difficult to close and lock.

Dining & Food Quality
The hotel's breakfast offerings are generally well-received by guests. Many describe it as "solid," "good," and "warm," providing a convenient start to the day. The breakfast variety typically includes hot items such as eggs and sausage, along with waffles and fresh fruit, particularly strawberries. While most guests find the breakfast adequate and appreciate its inclusion, some mention that the selection can be basic or minimal, with occasional issues like stale bread or the waffle machine not being refilled promptly during busy periods. Despite these minor inconsistencies, the complimentary breakfast is largely seen as a positive amenity, contributing to the overall value of the stay.

Location & Accessibility
The hotel's location is consistently highlighted as a major advantage for guests. It offers easy freeway access directly off I-35, making it convenient for travelers passing through or those visiting the Oklahoma City and Norman areas. Guests appreciate its proximity to a variety of nearby restaurants and eating places, many of which are within walking distance. This accessibility to dining options enhances the convenience of the stay. The secure parking lot is frequently praised for being ample, well-lit, and easily accessible, providing peace of mind for guests with vehicles. Overall, the hotel's strategic location is a significant draw, facilitating easy movement and access to local amenities.

Staff & Service
The staff at this hotel consistently receives high praise for their friendly and helpful demeanor. Guests frequently commend their attentive service, noting that employees often go above and beyond to assist with requests and ensure a pleasant experience. The check-in process is generally described as quick and smooth, contributing to a positive first impression. Many reviews highlight the staff's professionalism and willingness to accommodate guest needs, from providing extra towels to addressing room issues promptly. While some guests report inconsistencies with housekeeping schedules, noting that rooms are cleaned every other day and sometimes require specific requests for service, the overall sentiment regarding staff interaction remains overwhelmingly positive, with their dedication to guest satisfaction being a recurring theme.

Additional Information
Guests should be aware that the hotel condition is frequently described as being "dated" or "in transition," with many areas showing signs of wear and tear, despite efforts to maintain cleanliness. A recurring technical issue reported by several guests involves key cards that frequently stop working, requiring multiple trips to the front desk for reprogramming. While not universally experienced, some guests have reported issues with the hotel's handling of damage deposits or retainer fees, leading to confusion or dissatisfaction regarding refunds. The hotel's housekeeping schedule operates on an every-other-day basis, which is not always clearly communicated upon arrival, leading some guests to proactively request services or supplies. On a positive note, some guests have received a handwritten thank you note, adding a personalized touch to their stay.