Staybridge Suites Lehi - Traverse Ridge Center By Ihg

This hotel is highly regarded for its spacious, well-equipped suites that offer a comfortable and convenient stay, making it feel like a home away from home. Guests consistently highlight the exceptional cleanliness throughout the property, the delicious and varied breakfast, and the genuinely friendly and helpful staff. It is an ideal choice for families seeking ample space and amenities like full kitchens and free laundry, business travelers needing extended stay comfort and quiet, and pet owners who appreciate the dog-friendly policy. For a more enjoyable experience, guests are advised to take full advantage of the complimentary breakfast and the convenient on-site laundry facilities.

Facilities & Amenities
The hotel offers a range of well-received facilities designed to enhance guest comfort and convenience. The pool is generally praised as amazing and a great feature for families, though some guests have noted it can be unheated or occasionally closed. The hot tub is also a popular amenity, despite some reports of it being out of order. Guests appreciate the availability of a fitness center for their workout needs. A standout feature is the free laundry facility, which is highly valued, especially by those on extended stays. The kitchenettes or full kitchens in the rooms are well-stocked and provide the flexibility for guests to prepare their own meals. Common areas like the outdoor seating and grilling area are also appreciated for relaxation. While Wi-Fi is available, some guests experienced intermittent disconnections.

Cleanliness & Room Comfort
Guests consistently commend the hotel's high standards of cleanliness, noting that rooms are well-maintained and often feel brand new. The beds are widely described as very comfortable, ensuring a restful night's sleep, complemented by excellent linens. Many rooms feature spacious layouts with separate living areas and kitchenettes, providing a home-like atmosphere. However, feedback on sofa beds is mixed, with many finding them thin and uncomfortable for adult use. Some guests reported issues with noise levels from adjacent rooms or the air conditioning unit, while others noted minor maintenance issues like squeaky fans or a persistent sewage smell in certain rooms. The bathrooms are generally clean, though some guests mentioned issues with shower functionality or cleanliness of the bathtub.

Dining & Food Quality
The hotel's breakfast consistently receives high praise, often described as "next level" and "amazing." Guests are impressed by the variety of options, including fresh fruit, hot items like eggs and sausage, and healthy choices, making it a significant highlight of their stay. The breakfast area is noted for being well-maintained and efficiently restocked by staff. In addition to breakfast, the complimentary social hour, offered on select evenings, is a very popular amenity, providing guests with enjoyable snacks and a pleasant atmosphere. The quality and selection of food available during both breakfast and social hour contribute significantly to a positive guest experience.

Location & Accessibility
The hotel boasts a highly convenient and central location, making it an excellent base for exploring the area. Guests appreciate its proximity to the freeway access, which simplifies travel. It is situated near a variety of restaurants and a shopping center, including an outdoor outlet mall, providing ample dining and retail options within easy reach. Many attractions are also easily accessible from the hotel. Parking is generally ample and convenient, with guests noting it is well-maintained. The presence of a nearby walking path is also a welcome feature for those who enjoy outdoor strolls.

Staff & Service
The hotel staff consistently receives overwhelmingly positive feedback for their exceptional friendliness, helpfulness, and attentive service. Guests frequently highlight the warm welcome and the staff's willingness to go above and beyond to assist with requests and resolve issues. The check-in process is often described as quick and efficient, though some guests experienced difficulties due to booking mix-ups. Staff members are praised for their professionalism and ability to handle challenging situations with calm and respect. The dedication of the housekeeping team is also noted, ensuring rooms are clean and well-maintained. Overall, the staff's commitment to providing excellent service significantly enhances the guest experience.

Additional Information
Guests should be aware that while the hotel is pet-friendly, finding suitable outdoor areas for pets can sometimes be a challenge. The free laundry facilities are a highly valued amenity, particularly for extended stays, allowing guests to refresh their wardrobe conveniently. Experiences with late checkout requests are mixed; while some guests were accommodated, others found the policy restrictive, even for loyalty program members. A recurring issue for some guests, especially those booking through third-party sites, involves booking discrepancies leading to room type unavailability upon arrival, which can cause frustration. Some guests also reported issues with Wi-Fi connectivity and in-room entertainment systems.