Staybridge Suites Memphis-poplar Ave East By Ihg

The hotel is older and needs updating, but is generally well-maintained and clean. The hotel offers a comfortable and quiet stay, with many guests appreciating the spacious suites and the separation of the bedroom from the living area, which are ideal for families or those on extended stays. The property is also notably pet-friendly, making it a popular choice for guests traveling with their animal companions. While some areas show their age, the overall consensus is that the hotel provides good value and a pleasant experience, with many guests expressing a desire to return.

Facilities & Amenities
The hotel provides a range of amenities to enhance guest comfort and convenience. Most guests appreciate the complimentary laundry facilities, which are particularly useful for longer stays, though detergent is not provided. The fitness center is well-equipped, and the outdoor pool is a popular feature, though some guests noted it was closed or had issues with cleanliness and overcrowding at times. While the hotel offers free Wi-Fi, some reviews indicate that the elevator system can be problematic, with one often being out of service. Other in-room amenities include a kitchenette with a full-size refrigerator, dishwasher (though some were non-functional), and basic cookware and dishes, providing a home-like experience.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is generally positive, with many praising the spacious suites and the separation of the bedroom from the living area, often featuring two televisions. The beds are consistently described as very comfortable, ensuring a restful sleep. However, some guests noted that the sofa sleepers could use new mattresses or improved comfort. While rooms are typically clean, some isolated issues were reported, such as dirt on the bed, blood stains on sheets, ants or roaches, and a musty smell. Other concerns included chipping paint in bathrooms, poor water pressure, non-working coffee makers, and noisy AC units. Some guests also experienced noise from adjoining rooms or leaking ceilings.

Dining & Food Quality
The hotel's breakfast consistently receives high praise for its quality and variety. Guests frequently mention the availability of hot breakfast items, including real eggs, bacon, sausages, grits, and waffles, alongside fresh fruit and other standard continental options. The breakfast attendant is often highlighted for their friendly and accommodating service, even preparing special requests. In addition to breakfast, the hotel offers an evening social hour (typically Monday-Wednesday) with complimentary appetizers, beer, and wine, which is a significant draw for many. While the breakfast is widely lauded, some guests wished for more diverse meat options beyond pork or more vegan choices.

Location & Accessibility
The hotel boasts a convenient location with easy access to freeways and major roads, making it well-suited for exploring the city. It is situated in a generally quiet and safe area with numerous dining and shopping options nearby. However, a recurring and significant concern is the limited parking, particularly in the front lot. Many guests reported having to park in the darker, lower-level rear lot, which some found inconvenient or concerning, especially for those with physical challenges or arriving late at night. Despite the hotel's efforts, the parking situation remains a notable drawback for many visitors.

Staff & Service
The hotel staff consistently receives overwhelmingly positive feedback, with guests frequently describing them as friendly, helpful, professional, and attentive. Many reviews highlight the quick check-in process and the staff's willingness to accommodate requests, such as changing rooms due to noise or AC issues. The housekeeping team is also commended for their thoroughness and pleasant demeanor. Specific mentions include the excellent service from the front desk personnel, who are noted for their welcoming attitude and efficiency, and the breakfast crew, who ensure food is replenished and guests are well-cared for. The overall sentiment is that the staff significantly enhances the guest experience.

Additional Information
The hotel is notably pet-friendly, a feature appreciated by many guests traveling with their animals. For longer stays, the complimentary laundry room is a significant convenience, though guests need to provide their own detergent. The hotel offers suites that are often described as feeling like a small apartment, complete with a full kitchen, making them ideal for extended visits. While the hotel generally provides a quiet environment, some guests reported issues with noise from adjoining rooms due to connecting doors. The hotel also provides dispensers with Dove products in the bathrooms, a thoughtful touch.