Staybridge Suites St. Catharines Conf Ctr By Ihg

The hotel stands out as an exceptional destination, particularly for its extensive on-site entertainment facilities that transform a stay into a vibrant experience. With a bowling alley, arcade, and laser tag available, guests find an abundance of activities without needing to leave the property. This makes it an ideal choice for families seeking engaging options for children, teams traveling for events, and even couples looking for a fun-filled getaway. Guests consistently highlight the cleanliness of the rooms and the comfortable beds, ensuring a restful stay. The attentive and friendly staff also contribute significantly to a positive experience, often going above and beyond to assist guests. To maximize your stay, consider booking a suite on the Staybridge side for a more modern and spacious accommodation, and be prepared for a lively atmosphere, especially during peak times.

Facilities & Amenities
Guests are consistently impressed by the wide array of facilities available, which significantly enhance their stay. The hotel boasts an exciting bowling alley, a lively arcade, and an engaging laser tag arena, providing ample entertainment options for all ages. Many appreciate the presence of a well-maintained pool and a dedicated workout area for recreation and fitness. For those seeking a unique evening, a karaoke room is also available. The suites are particularly well-equipped, often featuring a full kitchen that offers the convenience of home-like living, especially beneficial for longer stays or families. While the hotel offers free Wi-Fi and convenient ice machines and vending machines, some guests noted the absence of a hot tub.

Cleanliness & Room Comfort
The hotel generally receives high praise for its cleanliness and the overall comfort of its rooms. Guests frequently commend the comfortable beds and the pleasant room smell, often enhanced by provided Dove products. Many appreciate the suite style accommodations, which often include a full kitchen and a separate sleeping area, making them feel like apartments. However, feedback on noise levels is mixed; some guests report issues with thin walls, hydraulic noise, and hallway noise, suggesting requesting a room away from high-traffic areas. Minor issues like curtains not closing fully and occasional broken fixtures have been noted. Some guests also found the Holiday Inn side rooms to be small and unappealing compared to the newly renovated Staybridge Suites rooms, which are described as beautiful and spacious. Practical amenities like suitcase racks and sufficient hangers were sometimes found lacking.

Dining & Food Quality
The complimentary buffet breakfast is a notable feature, with many guests appreciating its variety and finding it to be fresh and delicious, offering a convenient start to the day. However, feedback on the breakfast quality is mixed; while some describe it as decent with many choices, others have found it tasteless, noting issues such as fake eggs, dry oatmeal, and even the presence of bugs or fruit flies in the buffet area. The early 9 AM stop time for breakfast was also a point of contention for some guests. In addition to breakfast, the restaurant or tavern onsite is generally well-regarded, with guests commending its food quality and large portions, providing a convenient and satisfying dining option within the hotel. Some guests also suggested enhancing the coffee and tea offerings in the reception area.

Location & Accessibility
The hotel's location is generally considered convenient, particularly for those visiting the Niagara Falls area, with guests reporting a short drive of approximately 17 minutes. Its proximity to supermarkets and various restaurants makes it easy for guests to access essential services and dining options. While the hotel itself is well-regarded, some guests have noted that the surrounding area is not particularly beautiful or inviting, which might impact the overall impression of the immediate vicinity. Despite this, the hotel's accessibility to other amenities and places of interest is a consistent positive. A significant advantage for guests traveling by car is the availability of free parking, which is highly appreciated and contributes to the overall convenience of the stay.

Staff & Service
The staff and service at the hotel generally receive high praise, with many guests highlighting the friendly staff and their attentive service. Reviewers frequently commend the team for being helpful, courteous, and informative, often going out of their way to accommodate requests, such as changing rooms for accessibility needs or addressing specific room issues. The quick check-in process is also a positive point for many. Housekeeping staff are particularly noted for being excellent and attentive. However, feedback is not entirely uniform; some guests reported less positive interactions with certain front desk staff, describing them as not always informative or occasionally bad-tempered. Additionally, while overall service is good, some guests felt the breakfast service could be improved, and there were isolated reports of issues with check-out and billing.

Additional Information
Guests should be aware that the property operates as dual hotels within the same building, encompassing both Holiday Inn and Staybridge Suites, which share amenities. This unique setup means that while the Staybridge Suites side is often newly renovated and offers a superior, more spacious experience, the Holiday Inn rooms might be less appealing, leading to some initial confusion for guests. The elevators can sometimes experience significant wait times, especially during peak hours or when the hotel is busy, which can be a minor inconvenience given there is often only one main elevator serving multiple floors. While the rooms are generally well-appointed, some guests suggested adding practical features like hooks or a coat rack by the door in suites for added convenience. There were also isolated comments about the water taste and the occasional lack of a kettle in some suite kitchens.