Staybridge Suites Stroudsburg (east) Poconos By Ihg

This hotel is highly regarded for its spacious suites featuring full kitchens, providing a comfortable, apartment-like experience that makes it ideal for families, long-term guests, and travelers with pets. Guests consistently praise the friendly staff and generally positive cleanliness standards. However, the hotel is undergoing ongoing renovations, which leads to mixed feedback regarding construction noise and the condition of some rooms, with many noting outdated decor and worn furnishings in unrenovated areas. The complimentary breakfast is a convenient offering, though its quality receives varied opinions. To ensure a more comfortable stay, guests might consider inquiring about the status of renovations and requesting a recently updated room, and if traveling with pets, be aware of potential fees and limited outdoor relief areas.

Facilities & Amenities
Guests frequently highlight the convenience of the full kitchens within the suites, which are often described as well-equipped and spacious, allowing for a more home-like experience. The hotel features an indoor pool, which is a popular amenity, though some guests note it can be quite cold or in need of maintenance, and there is no hot tub available. Complimentary laundry facilities are a significant plus, especially for extended stays. While Wi-Fi is provided, some visitors report it can be slow. Ample parking is consistently available and easy to access. An evening social hour or reception is offered on certain nights, providing free drinks and food, though opinions on its quality vary. A fitness center is also on-site, and some guests appreciate the availability of a BBQ grill for outdoor use.

Cleanliness & Room Comfort
Feedback on room condition is mixed, with many guests noting that some areas and furnishings appear outdated or worn, including stained carpets and furniture. Despite this, many reviews commend the overall cleanliness of the rooms and clean bathrooms. Bed comfort is a significant point of contention; while some find the main beds comfortable, many describe them as lumpy, creaky, or too firm, with coils being felt. The uncomfortable sofa beds are a recurring complaint, often described as unusable due to thin mattresses and protruding springs. Noise levels are also varied; some guests enjoy quiet rooms, but others report significant construction noise during the day, hallway noise, or traffic noise from outside. In-room amenities like TV quality are sometimes criticized for being outdated or blurry, and the absence of USB charging ports is noted.

Dining & Food Quality
The complimentary breakfast is a key offering, but guest opinions on its food quality and breakfast variety are quite diverse. Many describe the hot items as often being cold, generic, or having limited options, with eggs and sausage being common but not always appealing. However, the waffle maker is frequently praised, allowing guests to prepare fresh, warm waffles. Some guests find the breakfast sufficient and appreciate the convenience of it being included, while others express disappointment with the selection and taste. The breakfast staff receives mixed reviews, with some guests highlighting their friendliness and helpfulness, while a few others describe them as overbearing or rude. An evening reception with food and drinks is also mentioned, though its quality is not consistently praised.

Location & Accessibility
The hotel boasts a central location that is highly convenient for guests, offering easy access to major highways and various local attractions. It is particularly well-situated for those visiting Shawnee Mountain, the Delaware Water Gap, and nearby outlet shopping areas. Guests appreciate its proximity to local activities and dining options, often noting that everything is just a short drive away. The area surrounding the hotel is generally described as quiet and peaceful, contributing to a relaxing stay. Ample parking is consistently available on-site, making arrival and departure hassle-free for guests traveling by car.

Staff & Service
The friendly staff consistently receives high praise from guests, who frequently highlight their helpful staff and attentive service. Many reviews commend the staff for being welcoming, accommodating, and going out of their way to assist with requests, such as providing extra bedding or facilitating room changes. The quick check-in and check-out processes are also appreciated. The hotel's pet-friendly service is noted, with staff being accommodating towards guests with animals. Housekeeping efforts are generally well-regarded, contributing to a positive guest experience. Overall, the staff's dedication to providing excellent service is a recurring theme, significantly enhancing the stay for many visitors.

Additional Information
A significant factor impacting guest experience is the ongoing renovations and construction noise within the hotel, which is not always communicated upfront and can lead to disruptions like early morning noise or temporary water shut-offs. The hotel maintains a pet-friendly policy, though guests should be aware of associated fees and potential challenges in finding suitable outdoor areas for pets. An incidental fee is charged upon check-in, which some guests find unexpected or confusing, as it can be a per-night charge that takes time to be reversed after departure. Some reviews also mention unusual odors, such as smoke or marijuana, within the property. Guests should note the absence of a hot tub and that some rooms lack modern conveniences like USB charging ports.