Steele Hill Resorts

The hotel is a popular destination, particularly noted for its breathtaking views of the surrounding mountains and lakes, which many guests describe as spectacular and a major highlight of their stay. It is consistently praised as a family-friendly resort, offering a wide array of activities and amenities that cater to both children and adults. Guests frequently mention the hotel's pools as a significant draw, providing ample opportunities for recreation and relaxation. The property's overall cleanliness and the helpfulness of its staff are also recurring positive themes. This makes it an ideal choice for families seeking an active getaway with plenty to do on-site, as well as for couples looking for a relaxing escape with scenic backdrops. To make the most of your visit, consider requesting a room with a mountain view and be prepared for a secluded location that requires driving for off-site dining or shopping.

Facilities & Amenities
The hotel offers an extensive range of facilities and amenities that are a major draw for guests. The indoor and outdoor pools are particularly popular, with some featuring water slides and kiddie pools, while others boast hot tubs and saunas. A fitness center is available for guests to use. The property also provides various recreational options such as hiking trails, a golf course, basketball courts, tennis courts, and playgrounds. Some buildings offer convenient access to the pools, like the West Suites. Guests appreciate the availability of kitchenettes in many rooms, allowing for self-catering, and some units include washer/dryer facilities. However, some guests note that certain amenities, like arcade games, require additional payment, and the golf course condition receives mixed feedback.

Cleanliness & Room Comfort
Most guests find the rooms to be clean and well-maintained, though some have noted issues such as dust, stained carpets, or a general sense of being worn out. There are recurring complaints about the jacuzzi tubs being dirty or having mold, with some guests reporting issues with the jets or the overall cleanliness of the tub. While some rooms are described as spacious and comfortable, others are considered small or basic. Feedback on bed comfort is mixed, with some finding them very comfortable and others describing them as springy or uncomfortable. Noise levels can be an issue, particularly from adjacent rooms or from children running around, and some guests have experienced unpleasant odors in hallways or rooms. Amenities like kitchenettes are appreciated, but some guests found them lacking in basic supplies like cooking pans or sufficient dishes.

Dining & Food Quality
The hotel features a restaurant that receives mixed reviews. While many guests praise the food quality as good, delicious, or even phenomenal, others describe it as mediocre, overpriced, or uninspired. Specific dishes like salmon and grilled cheese are highlighted positively, but some found the breakfast buffet to be cold, with hard sausages, watery eggs, or limited options. The restaurant atmosphere is generally described as pleasant, with great views, and the service is often commended. However, some guests experienced long waits for service or found the staff to be inattentive. There are also mentions of a bar or tavern on-site, which some guests enjoyed for drinks and casual food. A significant point of frustration for some is the limited availability of dining options, with the restaurant sometimes closed on certain days or not offering breakfast, forcing guests to seek food off-site.

Location & Accessibility
The hotel boasts a prime location with breathtaking views of mountains and lakes, which is consistently highlighted as a major draw. Guests appreciate being "away from it all" yet still relatively close to attractions in the Lakes Region of New Hampshire. However, the secluded location means that stores and other restaurants are typically a 15-20 minute drive away, which some guests find inconvenient. The property itself is characterized by lots of stairs and a lack of elevators in many buildings, making it challenging for guests with mobility issues, the elderly, or those with young children and luggage. Some guests noted that the property layout can be confusing, and the internal pathways may not be well-lit at night. Parking is generally available near the rooms.

Staff & Service
Guest feedback on staff and service is notably mixed. Many guests commend the staff for being friendly, helpful, attentive, and professional, highlighting positive interactions at check-in, in the restaurant, and with maintenance. Specific mentions include quick responses to issues like clogged toilets. However, a significant number of reviews express dissatisfaction, citing poor customer service, rude staff, or a lack of empathy, particularly regarding room issues or timeshare-related concerns. Some guests reported feeling ignored or experiencing indifference from staff. There are also complaints about staff being unhelpful with early check-outs or not providing refunds, and some instances of perceived unprofessionalism or lack of urgency in addressing guest problems.

Additional Information
The hotel is widely considered a family-friendly destination, offering numerous activities for kids and families, including multiple indoor and outdoor pools, hot tubs, saunas, sledding, and playgrounds. The pool areas are a signature feature, though some guests found the water to be cold or the chlorine smell overwhelming. A recurring point of contention is the 90-minute pool time limit during busy periods, which frustrates guests who wish to spend more time swimming. The property offers various recreational amenities like a fitness center, hiking trails, golf, and game rooms (some requiring payment). Many guests are timeshare owners or visit through promotional offers, and there are strong warnings against engaging with the timeshare sales pitch, which is described as high-pressure and misleading regarding pet policies or membership benefits. Housekeeping services are limited, with guests often responsible for trash removal and requesting fresh towels.