Steigenberger Graf Zeppelin

The hotel is a prominent choice for visitors to Stuttgart, distinguished by its central location directly opposite the main train station, offering unparalleled access to the city's transport network and attractions. It is particularly well-suited for business travelers seeking convenience, sightseers eager to explore the city on foot, and both families and couples who appreciate the generously spacious rooms and overall comfort. Guests consistently highlight the hotel's attentive staff and the excellent breakfast as key elements of a positive stay. While many aspects of the hotel are well-regarded, some facilities show signs of aging, and there is ongoing construction near the station. To ensure a quieter experience, guests might consider requesting a room away from the main street, and it is advisable to be aware of the station's renovation work, which may impact immediate access.

Facilities & Amenities
The hotel offers a range of facilities for guest convenience and relaxation. Most guests appreciate the well-equipped gym, featuring modern exercise equipment for a comprehensive workout. The spa area provides a space for relaxation, including a sauna and steam bath, though some guests note it can feel small when busy. However, the indoor pool has been permanently closed, and the spa facilities are occasionally unattended. The hotel also features a cigar lounge, which is a unique amenity, but its smoke odor is sometimes reported to permeate other areas of the hotel. While Wi-Fi is available, some guests found it confusing to connect to or noted that it was not consistently high-speed. Additionally, some rooms lack USB charging ports, and there are recurring comments about elevators being out of service or experiencing long wait times.

Cleanliness & Room Comfort
Guests generally find the rooms to be spacious, clean, and conducive to a comfortable stay. Many appreciate the large bathrooms, often equipped with both a shower and a separate bathtub, providing ample space and convenience. The beds are frequently described as comfortable, ensuring a restful night's sleep, complemented by quality bedding. In-room amenities typically include a Nespresso machine and a safe. However, some reviews indicate that the room decor and furnishings appear somewhat aged or worn, with carpets showing signs of use. Occasional feedback points to cleaning inconsistencies, such as dust in less visible areas or issues with toilet cleanliness. A few guests reported leaking showers or loose bathroom fixtures, and some found the pillows to be too soft or thin. While rooms are generally quiet, some guests noted noise from the hallway or outside traffic.

Dining & Food Quality
The hotel's breakfast consistently receives high praise for its ample selection and overall quality, with many guests highlighting the availability of freshly prepared egg dishes and a variety of regional specialties. The restaurant is generally well-regarded for its delicious dinner options, and some guests enjoyed specific themed dining experiences. However, feedback on the breakfast is mixed regarding its value, with some finding it expensive. A few guests have noted issues with food replenishment during busy periods or a perceived lack of variety in certain items like rolls. The breakfast room itself is occasionally described as small or lacking a cozy ambiance. The bar and restaurant have limited operating hours, particularly on Sundays, which can be inconvenient for guests seeking on-site dining options late in the evening.

Location & Accessibility
The hotel's excellent central location is a significant highlight, positioned directly opposite the main train station, which offers unparalleled convenience for train travelers and those utilizing public transport like the subway system. Guests consistently appreciate being within easy walking distance of the city center, major shopping areas, a diverse range of restaurants, and key attractions such as museums, the opera house, and the main square. This prime position allows for effortless exploration of Stuttgart on foot. However, the ongoing construction at the train station is a frequent point of feedback, contributing to noise and impacting the views from some rooms. While parking is available in an underground garage with direct hotel access, some guests found it challenging to locate initially.

Staff & Service
The hotel staff consistently receives high praise for being friendly, helpful, attentive, and professional across all departments. Guests frequently commend the reception staff for their efficient check-in process and their willingness to assist with various requests, including providing local recommendations, arranging taxis, or helping to retrieve lost items. The breakfast staff is often highlighted for their pleasant demeanor and excellent service, contributing positively to the morning experience. Many guests report feeling well cared for throughout their stay, noting the staff's dedication to guest satisfaction. However, some guests have reported instances of unresponsive service, such as difficulties reaching the hotel by phone or slow service at the bar. There are also isolated comments about porters not assisting with luggage or a perceived lack of warmth from some receptionists. A few guests experienced issues with room service, including items not being cleared or chargeable items being removed prematurely.

Additional Information
The hotel maintains a pet-friendly policy, offering amenities like special treats and beds for dogs, though some guests have expressed specific concerns regarding the suitability for cats due to hotel policies. While the hotel is often described as a classic establishment, many long-term visitors note that its overall decor and facilities appear aging and could benefit from modernization, contributing to a perception of lacking contemporary charm. This has led some to feel the hotel does not fully meet the expectations of a modern luxury property, with some areas feeling "dusty" or "abandoned." Guests should also be aware that complimentary bottled water is not consistently provided daily in rooms, with some instances requiring guests to purchase water or request it. This detail, along with occasional reports of other minor amenity inconsistencies, can impact the overall guest experience and perception of value.