Stella Maris

This hotel is highly regarded for its excellent central location, placing guests within easy walking distance of major city landmarks and cultural attractions. Its rooftop terrace, featuring a pool, offers superb views and a pleasant space for relaxation, making it a notable feature despite some maintenance concerns. The hotel is an ideal fit for sightseers and business travelers due to its proximity to key areas like Reforma and Insurgentes, offering convenient access to both tourist spots and corporate hubs. Couples can appreciate the romantic potential of the rooftop views and the vibrant surrounding area, while families benefit from the hotel's spacious rooms and the nearby park. To enhance your stay, guests recommend managing expectations regarding the pool's temperature and condition, and taking advantage of the significant discount offered at the hotel's restaurant for guests.

Facilities & Amenities
The hotel features a rooftop pool that, while offering great views and a pleasant atmosphere, is frequently noted for its shallow depth and cold, unheated water, making it less appealing for swimming, especially in cooler weather. Some guests also reported the pool appearing dirty or not well-maintained at times. The elevator system is a recurring point of concern, described as old, slow, and occasionally malfunctioning, leading to guests getting stuck or opting to use the stairs. Despite these issues, the hotel provides free Wi-Fi that is generally reliable, though some guests experienced intermittent connectivity. A gym is available and appreciated by those who used it. Parking is offered, but its small size can lead to waiting times for entry or exit.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and well-maintained, with housekeeping staff receiving praise for their attentiveness. The beds receive mixed feedback regarding comfort; while some guests found them very comfortable, others described them as quite firm or hard, as were the pillows. Rooms are often described as spacious and well-equipped, including amenities like a hair dryer and safe. However, some rooms show signs of age and wear, with older furnishings, worn curtains, or minor issues in the bathroom, such as small bathtubs or inconsistent hot water pressure. Noise levels can be an issue, particularly from adjacent rooms or street activity, though some guests found their rooms quiet.

Dining & Food Quality
The hotel's restaurant receives varied feedback, with many guests praising the breakfast buffet for its good quality and accessible pricing, especially with the significant discount offered to hotel guests. The food quality in general is often described as good, with tasty options. However, the service in the restaurant is a frequent point of criticism, with guests reporting slow service, understaffing, and occasional issues with rude or inattentive personnel. Some specific complaints include cold food, artificial juice, stale bread, and items being unavailable or delivered incomplete. Despite these service challenges, the restaurant is seen as a convenient option for meals, particularly breakfast.

Location & Accessibility
The hotel boasts an excellent central location, making it a major draw for guests. It is within walking distance of numerous popular attractions, including Paseo de la Reforma, the Revolution Monument, the Jorge Negrete theater, and the US Embassy. The area is described as safe and walkable, with many restaurants, shops, and convenience stores nearby. A large park directly across the street is a significant advantage, offering a pleasant green space and hosting an art market on Sundays. The hotel's proximity to public transportation options further enhances its accessibility, allowing easy travel throughout the city. Parking is available on-site, though its limited size can sometimes cause inconvenience.

Staff & Service
The staff at the hotel consistently receives high praise for their friendliness, helpfulness, and attentiveness. Guests frequently highlight the positive attitude of the reception team, who are described as very accommodating and quick to resolve issues. The check-in and check-out processes are generally smooth and efficient. Housekeeping is noted for maintaining high standards of cleanliness in the rooms. While the overall service is commendable, some guests experienced less satisfactory interactions with certain restaurant staff members or specific issues like a lack of follow-up on requests. The valet service is also mentioned positively for its efficiency and the helpfulness of the attendants.

Additional Information
Guests should be aware that the hotel, while well-maintained, shows signs of its age in some areas, with certain facilities appearing somewhat dated compared to online photos. There have been isolated reports of issues with cash payment requirements due to alleged system failures, even when card payments were possible elsewhere in the hotel. The towel policy is strict, with guests sometimes denied extra towels beyond the standard allocation. Some rooms may lack access to traditional TV channels, requiring guests to use their own streaming service accounts. Additionally, the hotel has a policy against allowing unregistered visitors into guest rooms during the night, which some guests found restrictive.