Studios & Suites 4 Less Charlotte

This hotel is primarily noted for its affordable price and proximity to the airport, making it a practical choice for budget travelers and those needing a convenient overnight stay before or after flights. Guests frequently highlight the hotel's value proposition, offering a basic yet functional accommodation option. However, recurring themes include significant concerns regarding cleanliness, a pervasive presence of unpleasant odors, and inconsistent staff interactions. The surrounding area is often described as unsettling, contributing to a sense of unease for many visitors. To ensure a smoother experience, guests should be prepared for a non-traditional check-in process and manage their expectations regarding the immediate neighborhood.

Facilities & Amenities
The hotel provides an elevator for guest convenience, though its operational status and cleanliness are subjects of mixed feedback. Guests appreciate the availability of new washer and dryers on-site, offering a practical solution for laundry needs during their stay. While Wi-Fi is available, some guests found their personal mobile data sufficient. A distinctive aspect of the hotel is its check-in process, which is conducted through a security window rather than a traditional lobby, leading to a less welcoming and sometimes frustrating experience for many. Additionally, ice machines and vending machines are present, though the selection of items can be limited.

Cleanliness & Room Comfort
Feedback on room cleanliness is highly varied; some guests reported clean rooms and a hygienic environment, while many others encountered dirty rooms, filthy bathtubs, stained sheets, and visible dust balls. A significant and frequently mentioned issue is the strong smell of smoke or other unpleasant odors permeating rooms and hallways, despite stated non-smoking policies. Bed comfort also receives mixed reviews, with some praising great beds and others finding them hard or uncomfortable. Noise levels are a concern for some, citing traffic noise from nearby highways or disturbances from doors slamming. While in-room amenities like microwaves and refrigerators are appreciated, issues such as non-working TVs, faulty power outlets, lack of hot water, and peeling bathtubs are commonly reported.

Dining & Food Quality
A consistent point of feedback from guests is that the hotel does not offer breakfast, which can be a disappointment for those expecting this amenity. While some reviews mention the convenience of nearby dining options, such as a Waffle House within walking distance, the overall consensus suggests a limited selection of quality restaurants in the immediate vicinity. Many guests felt there were no nearby quality restaurants to choose from, requiring them to travel further for meals.

Location & Accessibility
The hotel's primary advantage is its proximity to the airport, making it a convenient choice for travelers with early flights or layovers. This location is frequently cited as a key benefit. However, the surrounding area is a significant concern for many guests, often described as sketchy, unsafe, and characterized by people loitering, which contributes to feelings of unease, particularly for solo or family travelers. Parking is available and generally accessible, though some guests found it tight or noted staff occupying handicap spots. A shuttle service to the airport is offered for a fee, providing an alternative to taxis.

Staff & Service
Guest experiences with the staff are notably varied. Many reviews highlight helpful, friendly, and professional staff who are attentive and quick to address issues, contributing positively to their stay. However, a significant number of guests reported rude, unprofessional, and disrespectful interactions with front desk personnel, particularly concerning check-in procedures and billing disputes. The check-in process itself, conducted through a security window rather than a traditional reception area, is frequently mentioned as contributing to a less personal and sometimes frustrating experience for guests.

Additional Information
The hotel is reportedly undergoing renovations, which some guests observed as impacting the overall appearance and condition, though the extent of improvements varies. There are recurring issues with key cards needing daily updates, causing inconvenience for guests. Many visitors felt that the online pictures were deceiving and did not accurately represent the property's current state. The hotel has various policies, including an early check-in fee and inconsistent deposit requirements that can vary based on the floor level, which has led to confusion and frustration for some. There are also mentions of random price changes and disputes over billing.