Hotel Sugarloaf Mt Motel (Bend, USA)

With additional features like spacious rooms, good water pressure in showers, and efficient air-conditioning, many guests found this budget motel offered more than expected for the price.

If you are traveling with a pet, designated pet rooms are available for a small fee. Guests liked that they didn't have to walk their pets through a hotel lobby, due to direct outside room access. Several parks and walking areas are also available near the motel.

While the occasional guest reported Wi-Fi on the slow side, most guests felt the free Wi-Fi was easy to use and consistent.

While the Sugarloaf Mt. Motel is reportedly working on staff training, many guests felt the staff lacked in customer service. Guests found staff were sometimes more interested in each other than in ensuring a good guest experience. Disorganized Check-ins, slow follow-up to concerns, and inattentive breakfast staff were a few of the issues raised by several guests.

Some guests felt the motel went beyond no-frills. Items on the meager side included toiletries, empty vending machines, and missing toilet paper or towels, according to some guests. An absence of breakfast basics were also reported, due to items running out early.

Some guests found noise levels to be beyond that of typical motels. Guests staying in rooms close to stairs in this three-story motel might find themselves up at night. The noise of fellow guests carrying luggage could be a problem. Other guests found staff or management to be inattentive to some noise complaints, such as parties or people loitering outside.