Hotel Suites Villasol

This hotel is highly regarded for its inviting pool area and its convenient access to the beautiful Bacocho beach club, making it a memorable destination. It caters well to families seeking a comfortable and engaging vacation, with its pleasant atmosphere and amenities. Couples also find it ideal for a relaxing getaway, appreciating the tranquil environment. For sightseers, its proximity to key beaches and easy taxi access make it a good base for exploring. Guests consistently highlight the hotel's cleanliness and the generally friendly demeanor of the staff. To ensure a smooth stay, it is advisable to clarify the current terms and costs associated with the beach club access prior to booking, as this is a frequent point of discussion among guests. Additionally, requesting a recently renovated room can enhance the comfort of your visit.

Facilities & Amenities
The hotel offers a range of facilities designed for guest comfort and enjoyment. The pool area is frequently praised for its cleanliness, size, and inviting atmosphere, though some guests noted the water could be too warm or that rules were not always enforced. Air conditioning in rooms generally functions well, providing a comfortable indoor climate. While Wi-Fi is available, its performance can be inconsistent, with some guests experiencing slow speeds or poor reception in their rooms. Parking is a recurring concern, often described as limited, distant from rooms, or in poor condition, sometimes necessitating street parking. A notable absence for many is an elevator, which can be challenging for guests with mobility issues or heavy luggage. Some rooms lack a mini-fridge, and the availability of hot water in showers is a frequent complaint, with many reporting inconsistent or no hot water.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is mixed but generally positive. Many guests found their rooms clean and well-maintained, appreciating the efforts of the housekeeping staff. However, a significant number of reviews mention that rooms can be old or dated, with some experiencing unpleasant smells or visible signs of wear such as wall filtrations and rusty frames. Mattresses are a common point of contention, frequently described as old, hard, or uncomfortable, impacting sleep quality. While some rooms are noted as spacious, others are considered small. Issues with noisy pipes and water leaks from showers or toilets are also reported, alongside complaints about small toilets and the persistent lack of hot water. TVs are often described as old with limited channels, and some guests encountered insect infestations like ants or cockroaches.

Dining & Food Quality
The hotel's dining experience receives varied feedback. The breakfast buffet is often highlighted as delicious and generally varied, with guests enjoying options like freshly baked bread and made-to-order items such as quesadillas. However, some found the breakfast offerings to be unvaried over longer stays. The restaurant service, particularly for lunch and dinner, is frequently criticized for being slow, with long wait times for orders. The food quality in the main restaurant can be inconsistent, described by some as simple or unvaried, and occasionally issues like raw food or limited options are noted. While some guests found the restaurant food to be excellent, others felt it was expensive for the quality provided. The bar service is generally well-received, especially during happy hour.

Location & Accessibility
The hotel's location is generally considered advantageous, particularly for its quiet area and close proximity to the airport. It is conveniently located near popular beaches like Playa Bacocho and Playa Carrizalillo, with some guests finding them within walking distance. Taxis are readily available and accessible for reaching other areas. However, the hotel is often described as being far from restaurants and the main tourist zones, requiring a walk or taxi ride. A significant point of contention is the lack of direct beach access from the hotel itself, a common misunderstanding for guests. While a beach club is available, its access is not included in the hotel stay and incurs a separate, often substantial, daily fee, despite a shuttle service being provided.

Staff & Service
The staff at the hotel generally receive high praise for their excellent service and friendly demeanor. Many guests highlight the attentive and helpful nature of the reception, housekeeping, and restaurant staff, contributing to a positive experience. The quick check-in process is appreciated by some, and staff are often noted for being accommodating to requests. However, feedback is mixed, with some guests reporting slow service in the restaurant and room service. A few reviews mention instances of rude staff or a lack of professionalism, particularly at reception or in the kitchen, and some staff are perceived as uninformed about local attractions or hotel policies. Despite these isolated issues, the overall sentiment is that the staff strive to provide a welcoming and supportive environment.

Additional Information
A crucial aspect of the hotel experience is the beach club access, which is a major point of discussion among guests. While the hotel provides a shuttle to the beach club every 30 minutes, guests must pay a separate, often high, daily fee for entry, though a portion of this fee is typically credited towards food and beverage consumption. The beach club itself is highly regarded for its beautiful facilities, including pools and a movie night. The hotel provides towels for both the pool and beach, though some guests reported being charged for stained towels. The property is undergoing construction and renovation in some areas, which may occasionally lead to minor disturbances. Guests should also be aware that the hotel has strict policies regarding outside food and beverages, particularly in common areas and at the beach club.