Sunrise Suites Resort - Key West

This accommodation offers spacious, apartment-style units with full kitchens, providing a comfortable home-away-from-home experience that stands out from traditional hotel stays. It is particularly well-suited for families, friends, and couples seeking a more independent and relaxed vacation away from the main tourist crowds. Guests consistently praise the quiet atmosphere, often describing it as a "hidden paradise" that offers a peaceful retreat while still providing convenient access to local amenities. Many units feature balconies with pleasant views, enhancing the overall sense of tranquility. To ensure the most comfortable stay, it is advisable to confirm the specific unit's condition, as some have been recently updated while others are noted as dated. Additionally, guests should consider bringing basic kitchen staples like salt, pepper, and cooking oil, as these are not consistently provided, and confirm parking arrangements in advance, especially if traveling with multiple vehicles.

Facilities & Amenities
Most guests highly appreciate the on-site pool and hot tub, frequently describing them as clean, large, and well-maintained with ample deck space for relaxation. These amenities are a significant draw, offering a refreshing escape. Some units also provide access to a gym and tennis courts, enhancing recreational options for guests. While the pool area is generally well-regarded, some guests noted issues with the cleanliness of the adjacent bathrooms and occasional unauthorized use by non-guests after dark. The availability of communal laundry facilities is a convenience, though some found the payment system, requiring a minimum top-up via an app, to be inconvenient for single loads. Feedback on Wi-Fi quality is mixed, with some finding it slow or unreliable, while others managed with personal hotspots. Many units also benefit from elevator access, adding to overall convenience.

Cleanliness & Room Comfort
Most guests report that their units are clean upon arrival, with many describing them as spacious and comfortable. The beds are frequently praised for being comfortable, ensuring a restful night's sleep. However, feedback on room condition and amenities is highly varied, with some units appearing recently updated and well-maintained, while others are described as significantly dated and in need of renovation. Common complaints in older units include worn-out furniture, chipping paint, and damaged flooring or tiles. Some guests experienced issues with non-functional televisions or small TV screens, and a lack of modern streaming options. There are also reports of maintenance issues such as leaking bathroom sinks, minimal shower water pressure, and broken air conditioning units leading to flooded carpets. A significant concern raised by some guests includes the presence of pests like roaches and ants.

Dining & Food Quality
The accommodations are designed with full kitchens or kitchenettes, allowing guests the flexibility to prepare their own meals. Most guests appreciate having kitchen accessories available, making it convenient for cooking during their stay. However, the level of kitchen stocking varies significantly between units; some are well-equipped, while others are noted for lacking basic necessities such as salt, pepper, cooking oil, spatulas, or even a coffee filter basket. Some units also report a shortage of essential cookware like baking sheets or larger pots. Dining space within the units can be limited, with some only offering a counter in the kitchenette for eating. Despite these inconsistencies, the ability to enjoy breakfast on a balcony or prepare meals at leisure is a valued aspect of the stay for many.

Location & Accessibility
The accommodation is generally praised for its convenient location, particularly its proximity to the airport, often noted as being within a 5-minute drive. While situated on the quieter, northern end of the island, away from the bustling historic district, guests find it offers a peaceful retreat. Many appreciate being off the main path and describe it as a "hidden paradise." Access to downtown and other main attractions is typically within a 15-20 minute drive, making a car or golf cart recommended for exploring. The property is also conveniently located near a small grocery store and a larger Publix shopping center. Parking is a significant topic; while some guests report always finding a spot, others highlight a serious issue with limited parking, especially for multiple vehicles per unit, with some units only allocated one space. Some units also offer covered parking.

Staff & Service
Feedback on staff and service is highly inconsistent, ranging from exceptional to very poor. Some guests experienced attentive and responsive service, with staff going "above and beyond" to assist with requests, including accommodating early check-ins and maintaining constant communication. Conversely, many guests reported significant frustrations with lack of responsiveness from management, including unreturned phone calls, unaddressed maintenance issues, and a general lack of care regarding reported problems. There are instances where guests found the booking process cumbersome, with non-functional links and excessive communication. Some also noted difficulties with check-in procedures due to unclear instructions upon arrival. Housekeeping services were sometimes described as nonexistent, requiring guests to seek out basic supplies themselves. Overall, the quality of guest support appears to vary greatly, impacting the overall experience for many visitors.

Additional Information
Guests should be aware of several miscellaneous details that can impact their stay. Some units have preprogrammed thermostats which may require manual adjustment during the night to maintain desired temperatures. There have been instances of unexpected noise disturbances from nearby construction or maintenance work, sometimes without prior warning, impacting guest privacy and comfort. Guests have also reported issues with insufficient initial supplies such as toilet paper and towels, and a lack of basic cleaning items like laundry detergent or a vacuum cleaner for longer stays. While the resort generally feels safe, some units have had non-locking doors or experienced unexplained disturbances at night. The proximity to the airport means guests may experience aircraft noise during the day, though planes typically do not operate at night.