Super 8 by Wyndham Caryville TN

This hotel primarily serves as a budget-friendly option for transient travelers seeking a quick overnight stop, often due to its convenient location near the interstate. While some guests found it to be a surprisingly good value for the price, the overall guest experience is highly inconsistent and frequently falls short of basic expectations. Recurring issues include significant concerns about room cleanliness, the condition of amenities, and notably, unprofessional staff interactions. For those considering a stay, it is crucial to manage expectations regarding the level of comfort and service, and it is advisable to thoroughly inspect the assigned room upon arrival for cleanliness and functionality.

Facilities & Amenities
Feedback on the hotel's facilities and amenities is largely negative, with many guests reporting significant issues. Several reviews highlight that the refrigerator in rooms was often non-functional, and bathtubs sometimes failed to hold water or were found to be dirty. The advertised pool is consistently noted as being closed, with guests informed it has been out of service for an extended period, leading to disappointment. While some found the Wi-Fi to be fast and reliable, others described it as a "joke" or unreliable. Issues with in-room entertainment include televisions that were messed up, not working, or had non-functional plug ends. Guests also reported problems with microwaves missing turntables or being completely inoperable, and ice machines and vending machines were frequently out of order. Furthermore, the availability of electrical outlets was often limited, sometimes only found inconveniently behind the bed, and some guests even reported receiving shocks from them.

Cleanliness & Room Comfort
The most prevalent and concerning feedback revolves around cleanliness and room comfort. Many guests described rooms as disgusting, filthy, and unkept, with pervasive issues like mold on ceilings, urine smells in bathrooms, and sticky floors that required guests to wear shoes constantly. Towels were frequently reported as brown, stained, dirty, or having holes, and bedding often had stains, holes, or even blood spots, leading some to suspect sheets were not changed between guests. Guests also found hair in bathtubs and on sheets, and reported spiders and roaches. A significant number of reviews mentioned bed bugs, causing guests to wake up with bites. The beds themselves were often described as uncomfortable, with worn-out mattresses, visible springs, or being rock hard. Noise was a common complaint, including interstate noise, sounds from cleaning carts late at night, and noise from adjacent rooms due to thin walls or connecting doors. Other issues included leaking sinks, broken tubs, cracked walls, and unpleasant smells like smoke or mildew.

Dining & Food Quality
The hotel's provision of breakfast consistently receives negative feedback, with many guests describing it as minimal or non-existent. Reviews frequently state that the "breakfast" is a "joke" or "not a breakfast at all," often consisting only of mini muffins and granola bars, alongside coffee and juice. Some guests noted that the coffee was lukewarm, and the juice was sometimes questionable. The offerings are generally considered insufficient to constitute a proper meal, leaving guests disappointed and needing to seek food elsewhere. While the hotel may technically meet a corporate policy for offering "breakfast," the actual quality and variety fall far short of guest expectations, particularly for those anticipating a more substantial start to their day.

Location & Accessibility
The hotel's location is primarily noted for its convenience to the interstate, making it a practical stop for travelers on long journeys. However, opinions on the surrounding area are mixed; while some describe it as a quiet neighborhood or a safe area, others express concerns about safety, mentioning drug activity in the parking lot and in front of rooms. The parking lot itself was noted by some as not being easily accessible for larger vehicles like trailers. Guests frequently reported significant interstate noise penetrating the rooms, especially for those on the side of the building facing the highway, which can disrupt sleep. Despite its proximity to the highway, some guests found the hotel difficult to locate initially, even with GPS.

Staff & Service
Feedback regarding the staff and service is overwhelmingly negative, with numerous guests reporting highly unpleasant interactions. Many described the front desk staff as rude, unhelpful, aggressive, and even hostile, with instances of yelling, cussing, and refusing to provide receipts or refunds. Guests recounted being spoken down to, accused of lying, and feeling unwelcome. Housekeeping service also drew significant criticism; some staff were described as rude, demanding dirty towels without replacing them, knocking aggressively for early check-outs, or not properly cleaning rooms. There were reports of staff being unwilling to address room issues or provide basic amenities like extra towels. While a few reviews mentioned friendly or helpful employees, these positive comments are heavily overshadowed by the widespread complaints about unprofessionalism and poor customer service, particularly during check-in and when attempting to resolve issues.

Additional Information
Guests should be aware of several miscellaneous but important details that impact the stay. There are frequent reports of issues with late check-out requests, with some guests being aggressively pressured to leave or threatened with additional charges if not out by a specific time, even after arranging for a later departure. The hotel is noted as pet-friendly, though specific details or potential challenges for pet owners are not widely discussed. Some guests mentioned that the hotel's pricing online through third-party sites was significantly higher than direct booking, leading to feelings of being overcharged. There were also isolated mentions of a no visitor policy and difficulties with specific reservation types, such as CLC reservations. Overall, the hotel is often perceived as a very budget-oriented establishment, where expectations for amenities and service should be significantly lowered compared to other hotels, even within the same brand.