Super 8 by Wyndham Des Moines

The hotel's primary characteristic is its extreme affordability, which attracts budget-conscious travelers and those seeking a quick overnight stay during transit. However, guests consistently report significant issues with the property's overall condition, cleanliness, and the functionality of amenities. Many reviews highlight a pervasive presence of unpleasant odors throughout the building and rooms, alongside frequent concerns regarding staff availability and the security of the premises. While some guests found it suitable for a brief stop, the overwhelming feedback points to a property in need of substantial renovation and improved management. For travelers prioritizing a very low cost above all else, it is crucial to manage expectations regarding comfort, hygiene, and service, and it is advisable to confirm the operational status of specific facilities directly before arrival.

Facilities & Amenities
Guests frequently report that the pool and hot tub are consistently out of order, often found empty, drained, or unusable. The Wi-Fi connection is commonly described as unreliable, slow, or completely non-functional, making it difficult for guests to stay connected. Many rooms experience issues with the television, which often lacks a working remote, has limited channels, or is stuck in setup mode. Essential conveniences like ice machines are frequently reported as broken or out of service. Furthermore, the property's security doors are often noted as not locking properly or being propped open, raising concerns about safety. Some guests also found the laundry machines to be non-operational. These widespread issues with basic amenities significantly detract from the guest experience, often leaving visitors feeling that advertised facilities are not available.

Cleanliness & Room Comfort
The most prevalent feedback concerns the hotel's cleanliness, which guests overwhelmingly describe as poor. Rooms are frequently reported to be dirty, with stained bedding and furniture, and some guests found crumbs or hairs on sheets. Pervasive unpleasant odors, including cigarette smoke, marijuana, urine, and mold, are commonly noted throughout the building and within rooms. Many guests encountered pests such as cockroaches, ants, and even bed bugs. Room conditions often include peeling paint, holes in walls, and broken windows. While some found the beds comfortable, others described them as saggy or hard. In-room amenities are often lacking or non-functional; guests frequently report insufficient or dirty towels, missing toilet paper, and issues with bathroom fixtures. Coffee makers are sometimes broken or dirty, and air conditioning or heating units are often reported as non-functional or problematic.

Dining & Food Quality
Guest feedback on dining is predominantly negative, with the complimentary breakfast being a frequent point of dissatisfaction. Many guests reported that the breakfast area was poorly maintained and often dirty. The food quality and selection are consistently described as minimal, often consisting of only basic items like bread and cereal, with hot options like eggs or gravy being cold or unappetizing. Coffee is frequently reported as undrinkable or unavailable, and other beverages like juice are often missing or in non-functional dispensers. Some guests noted a lack of essential items such as waffle batter or fruit. Furthermore, the breakfast service is often located at an adjacent property, causing inconvenience, and many found that items ran out quickly with no refills, leaving little available even within the advertised hours.

Location & Accessibility
The hotel's location is often described as being somewhat hidden, typically situated behind or adjacent to another property, which can make it difficult to find upon arrival. While some guests found its proximity to the interstate convenient for quick stops, the surrounding area frequently raised safety concerns. Many reviews mention the presence of unsettling individuals loitering around the property, including in the parking lot and hallways, leading to feelings of unease. The parking lot itself is often noted for being poorly maintained, with trash scattered and inadequate space. Guests frequently expressed discomfort with the overall atmosphere outside the hotel, impacting their sense of security during their stay.

Staff & Service
Feedback on staff and service is largely negative, with a recurring theme of staff unavailability and unresponsiveness. Guests frequently report arriving to an unmanned front desk, often finding a sign directing them to check in at an adjacent hotel due to staff shortages. The check-in process is commonly described as slow, problematic, or leading to reservation issues like cancellations or incorrect room assignments. Many guests found the staff to be rude, unhelpful, or dismissive of their concerns, showing little willingness to resolve problems such as non-working amenities or cleanliness issues. Housekeeping service is often reported as inconsistent or absent, with guests needing to request basic items like towels or toilet paper, which are not always provided promptly.

Additional Information
Guests frequently report significant difficulties in obtaining refunds for unsatisfactory stays, even when conditions are severe enough to warrant early departure. The hotel's operational structure often involves checking in and accessing services at an adjacent hotel, which many guests found inconvenient and confusing. While some reviews mention a new management or ongoing remodeling efforts, the vast majority of recent feedback indicates that these improvements have not yet significantly addressed the widespread issues. The hotel does have a pet-friendly policy, though some guests noted challenges with finding suitable outdoor areas for pets. Overall, guests advise extreme caution and thorough verification of conditions before booking, as the actual experience often deviates drastically from advertised expectations.