Super 8 by Wyndham Franklin Hwy 31

The hotel is primarily noted for its pet-friendly policy, making it a suitable option for travelers on a road trip with their furry companions, a feature many guests appreciate given the difficulty of finding such accommodations. Its convenient location right off the highway also appeals to those seeking a quick stop during long journeys. However, guest experiences are highly varied, with significant concerns frequently raised regarding room cleanliness and the presence of pests, including roaches and bed bugs. Many visitors also encountered issues with staff professionalism and check-in processes, leading to frustration. Furthermore, a recurring theme is the discrepancy between advertised amenities, such as a swimming pool and complimentary breakfast, and their actual availability. For a smoother stay, it is highly recommended to call the hotel directly beforehand to confirm the operational status of all advertised facilities and to clarify any specific room requests.

Facilities & Amenities
The hotel's advertised facilities are a significant point of contention among guests. Most notably, the swimming pool is consistently reported as being closed, green, or unmaintained, despite being featured in promotional materials and booking sites. This has led to considerable disappointment, especially for families traveling with children who anticipated its use. Beyond the pool, reviews indicate a general lack of other common amenities. There is no mention of a fitness center, and while some rooms may offer a microwave and mini-fridge, these are not universally available or consistently highlighted as positive features. The absence of expected facilities like a functional pool contributes to a perception of misleading advertising and a less comfortable stay for many visitors.

Cleanliness & Room Comfort
Cleanliness is a major concern for many guests, with numerous reports of roaches, bed bugs, spiders, and gnats found in rooms. Guests frequently describe dirty sheets with sand or hair, stained bedspreads, and generally unkempt conditions, including dirty walls and bathrooms. The overall room condition is often criticized, with mentions of holes in walls, visible electrical wires, broken lamps, and burn marks on tubs and bedding. While some rooms are noted for having a microwave and mini-fridge, the beds are often described as uncomfortable, featuring thin bedding, flat or lumpy pillows, and worn-out mattresses lacking support. Noise levels are also a common complaint, with guests reporting thin walls allowing sounds from loud neighbors and music to permeate rooms, disrupting sleep. Some air conditioning units are praised for being cold and quiet, though others are noted to be missing knobs.

Dining & Food Quality
The hotel's dining offerings, particularly the complimentary breakfast, are a frequent source of guest dissatisfaction. Despite being advertised, many guests report that breakfast is either unavailable or extremely limited, consisting of only a few bananas and stale cereal. Some reviews mention a "joke" breakfast with only sugar as a coffee sweetener and no cream cheese for bagels. There are also concerning reports of guests being told they are not allowed to take food to their rooms, with some perceiving this as discriminatory. While a few recent reviews suggest the addition of a "full breakfast" under new ownership, the majority of feedback indicates a significant gap between advertised food options and what is actually provided, leading many to seek alternatives at nearby restaurants like a Waffle House.

Location & Accessibility
The hotel's location is generally considered convenient, situated right off the highway and providing easy access for road trippers and those attending events in the area. Guests appreciate its proximity to various restaurants and other local points of interest, making it a practical stop for overnight stays. Parking is available, with some guests finding it easy and others noting it can be tight. However, the hotel's accessibility features have drawn criticism. Despite being advertised as handicap accessible, the showers often have tubs, making them unsuitable for guests with mobility issues or those using wheelchairs. Furthermore, requests for ground floor rooms for accessibility reasons are frequently not accommodated, with guests being told such rooms are unavailable or that locks are malfunctioning, even when others are later seen checking into them.

Staff & Service
Guest experiences with staff and service are notably mixed, with a significant number of reviews highlighting negative interactions. Many guests report encountering rude or unhelpful staff members, particularly during the check-in process, which can be prolonged and frustrating due to issues like reservations not being found. There are also concerning accounts of staff entering rooms without knocking or permission, even when a "do not disturb" sign is displayed. Some guests felt staff were agitated or discriminatory, especially regarding policies like eating breakfast in rooms. Conversely, some visitors describe the staff as friendly, respectable, and polite, appreciating their helpfulness and accommodating nature, particularly in relation to the pet-friendly service. The overall impression of service varies widely, suggesting inconsistency in guest interactions.

Additional Information
A key positive aspect frequently highlighted by guests is the hotel's pet-friendly policy, which allows travelers to stay with their dogs, a feature many find valuable and hard to come by. However, the smoking policy is a point of contention; while some rooms permit smoking, guests report issues with being charged extra deposits or fees for smoking in non-smoking rooms, or even being charged after checkout without clear prior notification. There are also recurring complaints about booking discrepancies, with guests finding that advertised rates are not honored upon arrival or that reservations made through third-party sites are not found by the hotel. Some reviews mention ongoing renovations or recent updates like new carpets, suggesting efforts to improve the property, though these are not universally observed or appreciated.