Super 8 by Wyndham Franklin/Middletown Area

The hotel is currently undergoing renovations, which may result in some noise during the day. However, guests have noted that the rooms themselves are often newly remodeled, featuring comfortable beds and modern amenities like flat-screen televisions and reliable Wi-Fi. While some rooms offer a pleasant stay, others have been described as outdated or in need of maintenance, with issues such as broken fixtures or unpleasant odors. The hotel's location provides convenient access to nearby dining and shopping options, making it a practical choice for budget travelers and those seeking affordability and basic accommodations. Guests should be aware of a required cash deposit upon check-in, which is a common point of contention, and be prepared for a potentially inconsistent experience regarding room quality and staff interactions.

Facilities & Amenities
The hotel provides free Wi-Fi that guests generally find reliable, allowing them to stay connected. Some rooms are equipped with a hot tub or Jacuzzi, which some guests appreciate for relaxation, though others have found these features to be in poor condition or not as advertised. While most rooms include a refrigerator and microwave, their functionality can be inconsistent, with some guests reporting issues with cooling or freezing. The air conditioning units are present, but their performance varies, with some units leaking or not maintaining desired temperatures. Guests frequently note the absence of in-room coffee makers and hair dryers, which are common amenities in other hotels. Additionally, the vending machines on site are often reported as empty or out of order, limiting snack and beverage options.

Cleanliness & Room Comfort
Room cleanliness is a significant and recurring concern among guests, with numerous reports of dirty sheets, stains, and even blood on bedding. Many reviews mention the presence of bed bugs and other insects, leading to uncomfortable and distressing stays. Beyond the bedding, guests frequently describe rooms as generally filthy, with unclean floors, mold in bathrooms, and unpleasant odors, including strong smells of marijuana or cigarettes. While some guests have found their beds to be comfortable, others report them as hard or "like plywood." Issues with room maintenance are common, such as broken fixtures, damaged furniture, holes in walls, and bathroom doors that do not close properly. Noise levels are generally reported as manageable, though some guests have experienced disturbances from other rooms or construction.

Dining & Food Quality
The hotel widely advertises a complimentary breakfast, but guest experiences indicate that the offering is consistently minimal and disappointing. Most guests report that the "breakfast" consists only of coffee, juice (often from a broken or watered-down machine), and a few mini muffins or granola bars. Many consider this insufficient and not a true breakfast, leading to frustration. There are frequent complaints about the lack of variety, quality, and quantity of food items. Some guests have noted that the coffee is watered down or that essential items like sugar and creamer are not provided. Consequently, many guests opt to seek breakfast elsewhere, often at nearby establishments like a Waffle House or McDonald's.

Location & Accessibility
The hotel's location is generally considered convenient, situated close to an interstate and offering easy access to various restaurants and shopping options. Many guests appreciate its proximity to fast-food establishments like McDonald's and Waffle House, which are often within walking distance. The hotel also provides a spacious parking lot, which is a positive for guests traveling with larger vehicles. While the immediate surroundings are described as quiet by some, others have noted a "sketchy" crowd outside. The hotel's accessibility to local attractions or specific destinations is mentioned as a practical benefit for those passing through or needing a quick stop.

Staff & Service
Guest feedback on staff and service is highly mixed. Many guests describe the staff, particularly at the front desk, as rude, unhelpful, or exhibiting a lack of verbal engagement during check-in. There are numerous reports of staff being dismissive, uncommunicative, or even confrontational, especially regarding issues like room conditions or deposit refunds. Some guests have experienced long wait times at the front desk or difficulties with key cards not working. Conversely, a smaller number of reviews praise the staff as friendly, helpful, and attentive, particularly in addressing immediate concerns like room changes or providing fresh towels. Housekeeping service is mentioned as inconsistent, with some guests reporting daily towel and trash service, while others struggle to obtain basic amenities.

Additional Information
A significant point of contention for many guests is the hotel's policy of requiring a cash deposit upon check-in, typically ranging from $60 to $100. This policy is often not disclosed during online booking and is a frequent source of frustration, as guests are sometimes denied check-in if they do not have cash. There are numerous reports of guests not receiving their deposit back, with the hotel citing reasons such as alleged smoking in the room or minor damages, which guests dispute. The hotel is undergoing renovations, which can lead to construction noise during the day. Guests should also be aware that the hotel has a pet-friendly policy, though some have noted issues with noise from other guests' pets. Some guests have reported issues with booking discrepancies, such as rooms being unavailable despite confirmed reservations.