Super 8 by Wyndham Knoxville Downtown Area

This hotel is primarily recognized for its affordability, making it a suitable option for budget travelers and those seeking a quick, overnight stay. While it offers a very basic experience, many guests appreciate its convenient location and the generally friendly demeanor of the staff. However, feedback on cleanliness and room condition is highly mixed, with some guests reporting significant issues. The hotel caters well to individuals looking for a no-frills accommodation where cost is a primary factor. To ensure a more comfortable stay, it is advisable to manage expectations regarding in-room amenities and be prepared for a minimalist breakfast offering. Additionally, guests should confirm their room type to avoid unexpected smoking odors and be aware of the hotel's deposit policy upon check-in.

Facilities & Amenities
The hotel provides fundamental amenities, though some aspects receive mixed reviews. Many guests note the absence of a microwave in individual rooms, with the only one available often located in the breakfast area with limited hours. While refrigerators are present in rooms, their cleanliness is sometimes questioned. Ice machines are frequently reported as being out of order, causing inconvenience for guests. Connectivity can be an issue, as Wi-Fi is often described as unreliable or slow. Furthermore, some guests experienced problems with electrical outlets being loose or non-functional, and the televisions are often small, outdated, or have limited programming. The building does not feature an elevator, which can be a consideration for guests with mobility challenges or heavy luggage.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is highly polarized. While some guests found their rooms to be adequately clean, a significant number reported issues ranging from general dirtiness to the presence of bugs, including bed bugs and roaches. Many reviews highlight a pervasive unpleasant smell, often described as stale cigarette smoke, mildew, or dampness, even in non-smoking rooms. Room conditions are frequently described as outdated and run-down, with torn furniture, peeling floors, and cigarette burns on bedding and carpets. Beds receive mixed reviews, with some finding them comfortable and others describing them as hard or like concrete. Bathrooms are a common point of concern, with reports of dirtiness, low water pressure, broken toilet seats, and a lack of basic toiletries like shampoo. Noise levels are also inconsistent, with some guests enjoying a quiet stay while others are disturbed by activity in hallways or outside. Many rooms lack a coffee maker, and towels are sometimes limited or of poor quality.

Dining & Food Quality
The hotel's breakfast offering consistently receives negative feedback from guests, often described as a significant disappointment. It is widely considered to be a "joke" or "not up to standards," consisting primarily of very basic items. Typical offerings include packaged honey buns or danishes, bananas, and cereal, though milk and bowls are sometimes unavailable. Coffee is usually provided, but its quality can be inconsistent, and the juice machine is frequently reported as being out of order. The breakfast area itself often has limited operating hours, which can be inconvenient for early risers or those wishing to eat later. Guests are advised to manage their expectations for breakfast and consider alternative dining options nearby.

Location & Accessibility
The hotel's location is generally considered a positive aspect by many guests, often described as convenient, easy to find, and providing easy access to major highways and nearby restaurants. It is also noted for its proximity to various attractions and dining choices, some within walking distance. However, a significant concern for many guests is the safety and atmosphere of the surrounding area. Numerous reviews mention the presence of individuals lingering in the parking lot and around the property, leading to feelings of unease or insecurity. While parking is available, it can sometimes be full, and the overall environment outside the hotel is a recurring point of dissatisfaction for guests.

Staff & Service
The staff at the hotel generally receives high praise for their friendliness and helpfulness. Many guests highlight the attentive service provided by the front desk team, noting their polite demeanor and willingness to assist. The check-in process is often described as fast and convenient. However, a major recurring issue for guests is the hotel's deposit policy. Many reviews express frustration over unexpected security deposits ranging from $50 to $100, which are often not disclosed during online booking. Furthermore, guests frequently report significant delays in receiving refunds for these deposits, sometimes waiting weeks or even months. Attempts to contact the front desk by phone for assistance with these issues are often met with unresponsiveness, with calls going unanswered or managers being consistently "out of town."

Additional Information
A notable point of concern for many guests is the hotel's deposit refund process, which is frequently reported as being slow and problematic, with some guests waiting extended periods to receive their money back. The hotel's pet policy also appears to be a source of confusion, with conflicting information provided to guests, leading to issues for those traveling with service animals or pets. Guests should be aware that even in non-smoking rooms, there is often a strong cigarette smoke odor, and bedding may show signs of burn holes. The overall condition of the hotel is frequently described as outdated and in need of significant renovation, with many areas showing signs of wear and tear.