Super 8 by Wyndham Omaha NE

This hotel is primarily noted for its convenient location, making it a practical choice for cross-country travelers and those attending events at nearby venues like Baxter Arena. While some guests seek out this property for its affordability, many reviews highlight significant concerns regarding its overall condition and guest experience. The hotel appears to cater to budget-conscious travelers who prioritize a quick stopover over extensive amenities or pristine conditions. To manage expectations, it is advisable for prospective guests to be prepared for widespread maintenance issues and a general lack of cleanliness, as these are recurring themes in guest feedback.

Facilities & Amenities
Guests frequently report a range of issues with the hotel's facilities and amenities. Many rooms lack essential items such as functional mini-fridges, microwaves, and televisions, with some guests noting that even basic outlets do not work. There are numerous complaints about missing or non-functional light bulbs, and broken AC units that fail to provide adequate cooling. The absence of an elevator is a significant inconvenience for guests assigned to upper floors, particularly those with mobility challenges or heavy luggage. Furthermore, the overall state of the property's infrastructure is consistently described as run-down, with various fixtures and furnishings in disrepair.

Cleanliness & Room Comfort
The most prevalent feedback concerns the hotel's cleanliness and room comfort, which are overwhelmingly negative. Guests consistently describe rooms as filthy, with widespread stains on sheets, towels, carpets, and furniture. A pervasive smell of smoke, must, or wet animal is frequently reported throughout the building. Many reviews detail the presence of cockroaches and bed bugs, leading to uncomfortable stays and insect bites. Beyond the lack of cleanliness, rooms often suffer from significant maintenance issues, including holes in walls, broken lampshades, and non-functional showers or those with scalding hot water. While some found the beds firm, the overall comfort is often overshadowed by the unsanitary conditions and dirty bedding. Noise levels from hallways and other guests are also a common complaint, impacting sleep quality.

Dining & Food Quality
Feedback regarding the hotel's dining options, specifically the complimentary breakfast, is consistently poor. Guests widely describe the breakfast as minimal and disappointing, often consisting solely of white toast and cereal. Many reviews mention the absence of basic accompaniments like milk or juice. Some guests even reported finding moldy bread or described the limited food items as rotten or frozen. The general consensus is that the breakfast offering is not worth the effort, with several guests stating that it was effectively non-existent despite being advertised.

Location & Accessibility
The hotel's location is one of its few positively highlighted aspects. Many guests find it convenient for travelers due to its proximity to the interstate, making it an accessible stop for those on longer journeys. Its closeness to specific local venues, such as Baxter Arena, is also frequently mentioned as a benefit for attendees of events. Parking is generally available and described as ample, accommodating various vehicle types. Despite the internal issues, the external positioning of the hotel is often cited as a practical advantage for guests needing a quick and accessible place to stay.

Staff & Service
The staff and service at this hotel receive predominantly negative feedback. Guests frequently describe the front desk personnel as rude, unhelpful, dismissive, and incompetent. Common complaints include slow check-in processes, staff being preoccupied with personal devices, and a general unwillingness to assist guests with issues or requests. There are reports of staff arguing with guests over room assignments or complaints, and failing to provide basic items like sufficient towels or cups. Instances of staff giving room keys to incorrect guests also raise concerns about security and professionalism.

Additional Information
Several miscellaneous but important details emerge from guest reviews. A significant concern is the overall safety and security of the property, with reports of unlocked side doors, broken windows, and disconnected fire alarms, creating an unsettling atmosphere. Guests frequently express frustration with the hotel's refund policy, stating that they were denied refunds even after discovering severe issues like bed bugs or uninhabitable conditions shortly after check-in. The pervasive smoke smell throughout the building, even in designated non-smoking rooms, is a consistent complaint, impacting the comfort of many guests.