Super 8 by Wyndham South Holland

The hotel's primary appeal lies in its affordability, positioning it as a viable option for budget travelers seeking a quick, overnight stay or a basic crash pad. It serves as a functional choice for those who prioritize cost above extensive amenities or comfort, often described as "getting the job done." While some guests found it to adequately meet their immediate need for a very low-cost accommodation, the overall experience is frequently impacted by significant issues related to cleanliness, noise, and the condition of the rooms. The hotel is best suited for individuals or couples needing a temporary, no-frills place to sleep, rather than families or those expecting a higher standard of comfort or quiet. To enhance a stay, guests should manage their expectations regarding noise levels and the very basic nature of the facilities, and consider bringing their own comfort items to supplement what is provided, as well as preparing for a minimal breakfast offering.

Facilities & Amenities
The hotel provides Wi-Fi, though many guests reported significant issues with its reliability and speed, making it difficult to stay connected for work or streaming. A notable absence for many is an elevator, requiring guests to use stairs, which can be inconvenient for those with heavy luggage or mobility challenges, especially on upper floors. Some guests mentioned the presence of luggage carts, but noted they were often in disrepair with broken wheels, making them hard to maneuver when loaded. While not widely discussed, isolated comments included a microwave being too far from an outlet to be usable and a desire for EV chargers. The hotel also has laundry facilities on site, which some guests found convenient. However, the overall sentiment regarding amenities is that they are either lacking or poorly maintained, contributing to a less convenient stay for many visitors.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is overwhelmingly negative. Many rooms were reported to have a persistent bad smell, often described as smoke, marijuana, or generally stale. Guests frequently encountered dirty floors that were sticky, and stained sheets or bedding, with some even noting burn holes. The bathrooms were a major point of concern, with reports of holes, mold, peeling paint in the tub, and general uncleanliness, including fecal residue on handles and dirty towels. Some rooms lacked basic functionality, such as a bathroom door that wouldn't close. Noise levels were a significant issue, with guests frequently disturbed by loud conversations, slamming doors, and music from adjacent rooms and hallways, making it difficult to sleep. While some found the beds comfortable, others described them as hard or sinking. Infestations of roaches and other bugs were also reported by several guests, further detracting from the comfort and hygiene. Additionally, issues like broken key cards, insufficient towels, and a lack of hot water were noted by multiple visitors.

Dining & Food Quality
The hotel's complimentary breakfast consistently received negative feedback from guests, often described as minimal, laughable, or barely sufficient. The offerings typically consisted of very basic items such as cereal and toast, with frequent complaints about the absence of essential accompaniments like milk, butter, or jam. The coffee was also a point of contention, with reports of it being cold, having grounds in it, or running out quickly without being refilled. Many guests felt the breakfast was inadequate and had to seek dining options elsewhere, leading to additional costs. While the hotel itself does not feature a full-service restaurant, some guests appreciated the convenience of a restaurant located directly behind the property, offering an alternative for meals. Overall, the provided breakfast did not meet guest expectations for variety or quality.

Location & Accessibility
The hotel's location received mixed reviews, with many guests expressing concerns about the surrounding area. It is frequently described as sketchy, run-down, or having a significant amount of homeless activity, leading some guests to feel unsafe, particularly in the parking lot. Despite these concerns, the hotel is conveniently situated right off a busy interstate highway, making it easily accessible for travelers passing through. Some guests found its proximity to dining and shopping options to be a plus, allowing for convenient access to necessities. However, the overall impression of the immediate vicinity is often negative, with reports of a dirty parking lot and people loitering. While the hotel's accessibility to major roads is a benefit, the perceived safety and condition of the surrounding environment are significant drawbacks for many visitors.

Staff & Service
Feedback on staff and service was notably mixed, though many guests highlighted positive interactions. Most guests found the staff to be friendly and helpful, particularly the housekeeping team and some night auditors, who were praised for their customer service. They were often described as accommodating and willing to assist with requests. However, some guests reported negative experiences, including instances of rude staff or a lack of hospitality from front desk personnel, with some observed to be on their phones rather than attending to guests. The check-in process was sometimes described as slow, while other guests found it to be quick and efficient. There were also isolated reports of staff being unaccommodating or an aggressive manager. Despite these inconsistencies, the positive comments often centered on the efforts of individual staff members to provide assistance and maintain a pleasant demeanor.

Additional Information
A recurring issue for many guests was the hotel's no-smoking policy being widely disregarded, leading to pervasive smoke and marijuana smells throughout the hallways and even in non-smoking rooms. This significantly impacted the comfort of the stay for those sensitive to odors. Guests also noted a very strict check-out policy, with staff reportedly knocking and calling multiple times before the official check-out time, creating a rushed departure experience. There were isolated incidents of the fire alarm being set off due to shower steam and remaining active for extended periods due to unattended front desks. Some guests mentioned a peculiar buzzer that would go off in rooms at 11 PM. While the hotel is generally not pet-friendly, some guests observed other visitors with animals, indicating a potential inconsistency in policy enforcement.