Super 8 by Wyndham Spokane/West

The hotel serves as a practical and budget-friendly option, particularly appealing to travelers seeking an overnight stay before an early flight or those on business trips requiring proximity to the airport. Its signature feature is its convenient location near the airport, complemented by an available shuttle service, making it a suitable choice for commuters and truck drivers. While many guests appreciate its value, the property is frequently described as older and in need of significant updates, leading to mixed first impressions. The overall experience often aligns with expectations for a basic, no-frills accommodation. For families and couples looking for an economical stopover, the hotel offers a functional base. To enhance your stay, it is advisable to manage expectations regarding the hotel's age and amenities, and to confirm the availability and schedule of the airport shuttle service in advance, as this can vary.

Facilities & Amenities
Guest feedback on the hotel's facilities and amenities is notably mixed, with several key areas consistently highlighted. The hot tub is a frequent point of disappointment, as numerous guests report it is often broken, out of order, or has non-functional jets, despite being advertised. The indoor pool is available, though some guests found the water to be cold or noted issues with cleanliness, including scum lines. The fitness center is generally described as bare, with dated or non-working equipment, and sometimes lacks proper air conditioning. Wi-Fi connectivity is a significant concern for many, with reports of slow speeds, spotty reception, or complete unavailability in rooms. Additionally, vending machines are frequently out of order, and the security doors allowing access to the building are often found to be unlocked or broken, raising safety concerns. Other in-room amenities like refrigerators, microwaves, and televisions are often described as old, small, or malfunctioning, with limited or fuzzy channels.

Cleanliness & Room Comfort
The cleanliness and comfort of the rooms elicit highly varied responses from guests. While some describe their rooms as super clean and comfortable, many others report significant issues, including dirty rooms, stained blankets or sheets, and unpleasant odors such as mustiness, smoke, or even pet-related smells. Instances of trash or personal items left under beds from previous guests are also mentioned. The beds themselves receive mixed reviews; some find them comfortable, while many others describe them as lumpy, worn out, or having broken-down mattresses that cause back discomfort. Noise levels are a common complaint, with guests frequently hearing children running in hallways, doors slamming, and traffic noise due to thin walls. Bathrooms are often cited for issues like clogged sinks or tubs, mold around fixtures, peeling paint, or non-functional fans, though some praise the water pressure.

Dining & Food Quality
The hotel's dining options primarily revolve around its complimentary breakfast, which receives generally modest feedback. Most guests describe the breakfast as basic, minimal, or just "okay," often noting a lack of variety. Typical offerings include waffles, yogurt, cold cereal, and pastry-type items, with many guests expressing a desire for more substantial protein options such as eggs or meat. The coffee is generally considered acceptable. While the waffle maker is a popular feature, some guests found the breakfast area itself to be less than perfectly maintained. Overall, the breakfast is seen as a convenient, albeit limited, start to the day, aligning with expectations for a budget-friendly hotel rather than a comprehensive dining experience.

Location & Accessibility
The hotel's location is a significant draw for many guests, particularly its proximity to the airport and easy access to the interstate. This makes it a convenient choice for travelers with early flights or those simply passing through the area. The availability of an airport shuttle is a highly valued service, though its schedule and reliability can be inconsistent, leading to frustration for some. Parking is generally ample and spacious, accommodating larger vehicles, and long-term airport parking is offered at an affordable rate. However, some guests express concerns about the lighting in the parking lot and the presence of transient individuals or broken-down vehicles in the surrounding area, which can make it feel less secure. While close to the airport, the hotel is somewhat isolated from restaurants and other amenities, requiring a drive to access most services.

Staff & Service
The staff and service at the hotel receive predominantly positive feedback, often highlighted as a redeeming quality despite other property shortcomings. Many guests commend the friendly staff for their helpfulness, attentiveness, and accommodating nature. The check-in process is frequently described as quick and easy, with staff members often going above and beyond, such as offering room upgrades or assisting with specific requests. The airport shuttle service, when available and on schedule, is praised for its punctuality and the professionalism of its drivers. However, some guests report instances of unfriendly or unprofessional staff, particularly during problem resolution or when dealing with specific requests like early check-in. Housekeeping consistency is also a point of mixed feedback, with some guests noting a lack of daily service.

Additional Information
The hotel maintains a pet-friendly policy, which is appreciated by guests traveling with animals, although some note challenges in finding suitable outdoor areas for pets. A recurring issue mentioned by guests is the pervasive smoke odor throughout the property, including in non-smoking rooms and common areas like the lobby and hallways, despite the hotel's stated policy. Concerns about overall security are also frequently raised, as exterior doors are often found to be unlocked or broken, allowing unrestricted access to the building. The hotel offers long-term parking for airport travelers, which is a convenient and affordable option. However, guests should be aware that the Wi-Fi signal can be unreliable, particularly in rooms further from the lobby, impacting connectivity for work or entertainment.