Super 8 by Wyndham St. Louis Airport

This hotel primarily serves as a budget-friendly option for travelers seeking a convenient overnight stay, particularly those with early morning flights or late arrivals due to its proximity to the airport. While some guests found the accommodations adequate for a short stop, many reviews highlight significant concerns regarding the overall cleanliness, the condition of the rooms, and the consistency of staff service. Guests should manage their expectations regarding amenities and be prepared for a no-frills experience. To ensure a smoother stay, it is advisable to confirm all potential charges, such as deposits, directly with the front desk upon arrival.

Facilities & Amenities
Feedback on the hotel's facilities and amenities is varied, with many guests reporting issues. While some found the Wi-Fi to be stable and fast, others noted problems with connectivity or not being provided the password. Many rooms were reported to have non-working appliances such as televisions, air conditioning units, refrigerators, and microwaves, significantly impacting guest comfort and convenience. The property lacks an elevator, which can be a considerable inconvenience for guests with heavy luggage or mobility challenges. Parking was described as both ample by some and tight or sketchy by others.

Cleanliness & Room Comfort
The most frequent and significant concerns raised by guests revolve around cleanliness and room comfort. Many reviews describe rooms as filthy, with widespread reports of stains on bedding, carpets, walls, and upholstery. Numerous guests encountered bugs, including roaches and bed bugs, and noted the presence of mold in bathrooms. The hotel frequently had strong, unpleasant odors, including cigarette smoke, marijuana, and a general musty smell. Cigarette burns were commonly found on blankets and sheets, even in non-smoking rooms. Guests also reported broken furniture, non-working lights, and sticky carpets. While a few guests described their rooms as clean and quiet, the overwhelming majority experienced significant discomfort due to these issues, with some reporting thin walls leading to noise disturbances.

Dining & Food Quality
The hotel offers a complimentary breakfast, but guest feedback indicates it is consistently perceived as minimal and of poor quality. Many guests described the breakfast as "barely anything," consisting of limited options such as granola bars, plain bagels, mini muffins, and oranges. The quality of these items was frequently criticized, with mentions of stale muffins, hard granola bars, rotten fruit, and cold or bad coffee. Some guests noted that the juice offered was unappetizing. Overall, the dining experience was a significant point of dissatisfaction for most visitors, who found the selection and freshness severely lacking.

Location & Accessibility
The hotel's location is primarily noted for its proximity to the airport, making it a practical choice for travelers with flight connections. Some guests appreciated its convenience to nearby restaurants and convenient stores. However, many reviews express concerns about the surrounding area, describing it as sketchy or unsafe, with reports of loitering individuals. While parking is available, some guests found it to be tight. A recurring point of concern regarding accessibility is the absence of an elevator, which can pose difficulties for guests navigating the property with luggage or mobility issues.

Staff & Service
Guest experiences with staff and service are highly polarized. While a small number of reviews praise the staff as friendly, helpful, and efficient with quick check-in processes, a significant majority report extremely negative interactions. Many guests described staff members as rude, unhelpful, and even threatening, with instances of yelling and calling the police on guests for minor issues. There are numerous complaints about staff handling of deposits and refunds, with guests reporting unexpected charges, delays in refunds, or outright refusal to issue them. Housekeeping was also mentioned, with some guests reporting staff attempting to enter rooms without permission. The hotel's strict no visitors policy was a major point of contention for many.

Additional Information
A prominent theme in guest reviews is the hotel's deposit policy, which often comes as an unexpected charge upon check-in, ranging from $50 to $70. Guests frequently reported difficulties and delays in receiving their refunds, with some never getting their money back. The hotel enforces a strict no visitors policy, meaning guests are not permitted to have non-registered individuals in their rooms, which led to significant frustration and conflict for many. Some guests also noted an early check-in fee. The lack of an elevator is a consistent point of feedback, impacting accessibility for guests. Overall, many guests expressed feeling unsafe due to the general atmosphere and the behavior of some individuals on the property.