Super 8 by Wyndham St Robert Ft Leonard Wood Area

This hotel is often chosen for its pet-friendly policy and its strategic location near a major military base, making it a practical choice for military families attending graduations, road trippers needing an overnight stop, and pet owners. While some guests appreciate the comfortable beds and the generally quiet atmosphere, many express significant disappointment with the overall cleanliness and the lack of advertised breakfast. To ensure a satisfactory stay, it is advisable to confirm the availability of amenities and the condition of your room upon arrival, and be aware of potential security deposits that may be required.

Facilities & Amenities
The hotel offers an indoor pool, though many guests report it is frequently closed, dirty, or too cold for use, with some noting strange bubbles or non-functional heaters. The elevator is a common point of complaint, often reported as being out of service, forcing guests to use stairs. The fitness center is available, but reviews indicate that the equipment is often broken and the area lacks proper cooling. On the positive side, Wi-Fi connectivity is generally reliable and consistent. Guests also have access to vending machines and a guest laundry facility, though some vending machines may not accept cards. The availability of smoking rooms is a draw for some guests, but this often leads to smoke odors permeating non-smoking areas and hallways.

Cleanliness & Room Comfort
Cleanliness is a major concern for many guests, with frequent mentions of dirty carpets, stained furniture, and pervasive foul odors ranging from musty and moldy to smoke, weed, and urine. Many rooms are reported to have uncleaned bathrooms, with issues like hair in tubs, urine in toilets, and dirty towels. Some guests even encountered bugs, including roaches, fleas, and bed bug skeletons. The rooms are often described as outdated and worn out, with broken fixtures such as toilet handles, wall soap dispensers, and door locks. While some guests found the beds comfortable and conducive to a good night's sleep, others reported them as hard, itchy, or having dirty sheets. Noise levels are mixed, with some finding the rooms quiet while others experienced disturbances from loud neighbors or slamming doors. In-room amenities like a mini-fridge, microwave, and coffee maker are generally provided, though the coffee makers can sometimes be found dirty.

Dining & Food Quality
The hotel's advertised breakfast is a significant source of guest dissatisfaction. Despite claims of "free breakfast" or "continental breakfast," guests consistently report that the offering is limited to only coffee, juice, and granola bars. Many feel misled by the advertising, as this minimal selection falls far short of typical continental breakfast expectations. Some reviews mention issues with the quality, such as expired granola bars or watered-down coffee. This discrepancy between what is advertised and what is provided is a recurring theme, leading to considerable disappointment among guests who booked their stay expecting a more substantial breakfast.

Location & Accessibility
The hotel's convenient location is consistently highlighted as a major advantage, particularly for guests visiting Fort Leonard Wood, as it offers close proximity for military graduations and related activities. It is also well-situated near the highway, providing easy access for travelers. Guests appreciate being close to various stores and restaurants, making it convenient for shopping and dining options. Parking is generally considered sufficient, with ample space available, and some guests noted it was easy to accommodate larger vehicles or trailers, adding to the overall accessibility of the property.

Staff & Service
Feedback regarding the staff and service is mixed. Many guests commend the staff for being friendly, helpful, polite, and attentive, especially during the quick check-in process and when addressing specific requests. Several positive interactions highlight staff willingness to assist with issues like locked keys or providing local advice. However, some guests reported negative experiences, including encounters with rude staff, instances of language barriers that complicated communication, and a perceived lack of concern or action regarding guest complaints, such as persistent noise from other rooms or non-functional in-room amenities. Housekeeping consistency also varies, with some guests praising their service while others noted rooms were not cleaned during extended stays or were dirty upon arrival.

Additional Information
A notable point for many guests is the hotel's policy of requiring a $100 deposit, particularly for Missouri residents, which often comes as an unexpected charge upon check-in. This deposit is reportedly implemented due to past issues with local guests, and refunds can take several business days to process. The hotel maintains a pet-friendly policy, which is a significant benefit for travelers with animals. While the hotel offers designated smoking rooms, guests frequently report that smoke odors, along with other strong smells, permeate non-smoking areas and hallways, impacting the overall air quality throughout the property.