SureStay by Best Western Glendive Yellowstone River

This hotel is undergoing significant renovations, which guests appreciate for providing a clean and updated environment, making it a standout choice for road trippers and travelers with pets. Its most notable feature, however, is the consistently praised friendly staff, who are frequently described as going above and beyond to ensure a comfortable stay. The hotel offers comfortable beds and is often highlighted for its good value, appealing to budget-conscious travelers and long-term guests alike. While the property is transforming, guests should be aware that some amenities might still be in transition. To enhance your experience, it's advisable to confirm specific room features like refrigerators upon booking and inquire about the current breakfast offerings, as these can vary.

Facilities & Amenities
The hotel is an older property undergoing significant updates, and while many improvements are evident, guests should note there is no elevator, which can be a consideration for those with mobility issues or heavy luggage. Parking is generally ample and convenient, located in a quiet area. Feedback on in-room amenities like refrigerators and microwaves is mixed, with some rooms featuring them and others not, leading to varied guest expectations. The Wi-Fi connectivity receives mixed reviews, with some finding it reliable and others experiencing intermittent service. While air conditioning units are effective in cooling rooms, some guests have reported issues with the heating system, including loud operation or being inoperable, requiring the use of AC for heat. An ice machine is available for guest convenience.

Cleanliness & Room Comfort
Guests frequently commend the hotel's cleanliness, describing rooms as immaculate, spotless, and very clean, especially considering the ongoing renovations. The beds are consistently praised for being comfortable and featuring new mattresses and quality linens, ensuring a restful night's sleep. Many rooms have been updated with laminate flooring, which is appreciated by guests with allergies, though some prefer carpeting. While the bathrooms are generally clean and updated, a few guests have reported minor issues such as chipped tubs or incomplete remodels. Room noise levels receive mixed feedback; some guests find the rooms quiet, while others mention thin walls or a constant humming noise, which can occasionally disrupt sleep. Overall, the rooms are considered spacious and well-maintained.

Dining & Food Quality
The hotel offers a continental breakfast that receives mixed reviews, often described as basic or minimal, though some guests find it adequate for a value-priced stay. Common offerings include waffles, fresh fruit, yogurt, muffins, danish, oatmeal, and various juices. The coffee is generally well-regarded, and some guests appreciate the availability of almond milk creamer. However, some guests note a lack of hot food options like meat or eggs, which may not be suitable for those with specific dietary needs, such as diabetics. Staff are often helpful in recommending local restaurants, with one across the street being particularly highlighted for its quality, providing convenient dining alternatives for guests.

Location & Accessibility
The hotel boasts a highly convenient location, situated very close to the interstate exit, allowing for easy on and off access for road trippers. Guests appreciate the quiet neighborhood and the sense of safety it provides. Parking is plentiful and easily accessible. The hotel's proximity to local attractions is a significant advantage, with several restaurants within walking distance. It also offers convenient access to cultural sites such as the Dinosaur Museum and the Yellowstone River, making it a suitable base for exploring the area. The staff are often noted for providing excellent suggestions for local dining and activities, further enhancing the guest experience.

Staff & Service
The staff at this hotel consistently receives overwhelming praise for their exceptional friendliness, helpfulness, and accommodating nature. Many guests highlight their willingness to go above and beyond, making visitors feel like friends or family. The check-in process is generally described as quick and welcoming, though a few guests have experienced minor delays or disorganization. Staff members are proactive in offering assistance, such as helping with luggage, providing local recommendations, and ensuring a comfortable stay for pet owners and families, even offering thoughtful touches like goody bags for children. Their attentive and responsive service is a recurring theme, significantly contributing to a positive guest experience despite any minor property shortcomings.

Additional Information
The hotel maintains a pet-friendly policy, which is highly appreciated by guests traveling with animals, noting a lower pet fee compared to many other establishments. The property is currently undergoing extensive renovations under new ownership, with many areas already updated, though some parts may still be in transition. Guests frequently mention unique and thoughtful touches, such as being greeted with popcorn upon arrival, receiving goody bags for children, and staff providing valuable local tips on finding rocks and fossils in the area. While most experiences are positive, a few guests have reported billing discrepancies or payment issues, which were often resolved with staff assistance.