SureStay by Best Western Walla Walla

The hotel is recognized for its budget-friendly nature and convenient location, offering easy access for travelers. Its signature feature is its appeal to those seeking value and accessibility, making it ideal for budget-conscious travelers, families utilizing the recreational facilities, and sports teams attending local tournaments. Guests frequently highlight the friendly staff, the presence of a pool and hot tub, and the availability of easy parking. To ensure a smooth stay, guests are advised to manage expectations regarding the hotel's age and condition, and to confirm the operational status of specific amenities upon arrival, as some facilities may be undergoing updates.

Facilities & Amenities
The hotel offers a pool and hot tub which are frequently mentioned as positive features for relaxation and fun, though some guests experienced them being out of service or noted the water was cold. The presence of a refrigerator and microwave in rooms is a significant convenience for many, allowing for food storage and preparation. However, some guests reported issues with the ice machine being out of order or only available on the ground floor. The lack of an elevator was a concern for those with mobility challenges, as was a non-operational room phone in some instances. While a television is provided, some found it poorly installed. Despite these minor issues, the hotel offers easy parking, which is consistently appreciated by guests.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is mixed. While many guests found their rooms to be clean and generally comfortable, a significant number reported issues such as a persistent smell of smoke or mustiness, even in designated non-smoking rooms. Some encountered concerning issues like black mold in bathrooms, dirty linens, or stained blankets. Room comfort varies, with many describing beds as hard or uncomfortable, and some noting old, worn-out furnishings like raggedy armchairs and thin towels. Noise levels from outside or neighboring rooms were a common complaint, impacting sleep quality. Despite these issues, some guests appreciated the spaciousness of their rooms and the functionality of the air conditioning.

Dining & Food Quality
The complimentary breakfast receives mixed reviews, with many guests describing it as decent or adequate for a budget hotel, often featuring waffles and some variety. However, a notable number of guests expressed disappointment with the food quality and limited options, particularly a lack of protein choices like eggs and bacon, or fresh fruit. Some found the breakfast offerings to be "nothing special" or comparable to convenience store selections, with specific complaints about microwaveable sandwiches. The breakfast area can become crowded and loud, especially when sports teams are present. Guests are advised to verify breakfast hours, as some were surprised by early closing times on weekends.

Location & Accessibility
The hotel's location is generally seen as convenient, offering easy access to the freeway and being close to the airport. It is often chosen for its proximity to local events and sports fields, making it suitable for sports teams and event attendees. Guests appreciate the easy parking available on-site. While some found it a bit farther from the town center, it is typically a short drive away. However, some reviews mentioned concerns about the immediate surrounding area, including issues with homeless individuals in the parking lot and poor lighting, which impacted the perceived safety for some guests.

Staff & Service
The staff consistently receives high praise for being friendly, helpful, and accommodating, often going above and beyond to assist guests with requests or issues. Many guests highlighted positive interactions with the front desk, noting their competence and pleasant demeanor during check-in and throughout their stay. However, there are isolated but significant complaints, including instances of rude behavior from certain staff members, particularly regarding checkout or phone interactions. Several guests reported critical service failures, such as missed wake-up calls or unauthorized entry into rooms by cleaning staff, leading to frustration and inconvenience. Despite these specific negative experiences, the overall sentiment regarding the staff's general helpfulness and positive attitude remains strong.

Additional Information
Guests should be aware that the hotel is an older property, often noted as a former Super 8, and is currently undergoing a transition or renovation, which may explain some of the dated aspects and varying conditions. There have been reports of significant disruptions, such as fire alarms going off unexpectedly in the early morning without explanation or compensation, and issues with deposits not being promptly returned. Some guests experienced unusual situations, including unauthorized entry into their rooms by staff or issues with the vending machine charging incorrect amounts. The hotel's policy regarding wake-up calls has been a point of contention, with some guests reporting unreliability and a lack of accountability from the hotel.