SureStay Plus by Best Western Lawton

This hotel is widely recognized for its exceptionally friendly and helpful staff, who consistently go above and beyond to ensure a pleasant stay, often cited as the property's strongest asset. Guests also frequently praise the excellent complimentary breakfast, which offers a wide variety of hot and fresh options. While the hotel is noted for its dated appearance and older facilities, many reviews highlight the cleanliness of the rooms and the overall good value for the price. This makes it a suitable choice for budget-conscious travelers, families seeking amenities like pools and breakfast, and Fort Sill visitors due to its convenient proximity. To enhance your experience, it is advisable to manage expectations regarding the hotel's exterior and common areas, and consider requesting a room away from the highway for a quieter stay.

Facilities & Amenities
The hotel features both an indoor pool and an outdoor pool, providing recreational options for guests. While the indoor pool is generally appreciated for its warmth, some guests have noted issues with its cleanliness or a peculiar odor. The outdoor pool, however, is frequently reported as being green, closed for renovations, or poorly maintained, leading to disappointment for many. Connectivity can be a challenge, as Wi-Fi is often described as slow, unreliable, or barely functional, making it difficult to browse or stream. A significant drawback for some is the out-of-service elevator, which can pose difficulties for guests with mobility issues or those on upper floors. Additionally, many rooms suffer from worn-out electrical outlets that struggle to hold plugs, and the air conditioning in common areas like the lobby and hallways is often inadequate, contributing to uncomfortable temperatures and musty smells. A pleasant courtyard seating area with grills is available for guest use.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and free from major issues upon arrival, despite the hotel's age. However, some reviews mention specific cleanliness concerns such as sticky floors, stained linens, hair in the shower, or unclean bathtubs. A few isolated but serious complaints have reported the presence of bed bugs or cockroaches. Rooms are consistently described as dated and worn down, featuring outdated decor and furniture, with some noting uneven flooring or damaged baseboards. Feedback on bed comfort is mixed; some guests find the beds comfortable, while others report lumpy mattresses or thin, uncomfortable pillows. Thin walls are a common complaint, leading to audible conversations, TV noise, and disturbances from adjacent rooms. Room AC units typically function well, though some are loud. Issues like non-working phones or TV remotes are occasionally reported, and bathrooms are often small with low hot water pressure or leaking toilets. A persistent musty or old cigarette smoke smell is sometimes noted in hallways and rooms.

Dining & Food Quality
The complimentary breakfast is a standout feature, consistently receiving high praise for its variety and quality. Guests frequently describe it as "amazing" or "excellent," often highlighting it as the best aspect of their stay. The spread typically includes a wide range of options such as waffles, bacon, eggs, biscuits and gravy, potatoes, cereals, yogurt, and toast. The breakfast staff are frequently commended for their friendly, helpful, and attentive service, significantly enhancing the dining experience. While the overall quality is highly rated, some guests have occasionally found hot food items to taste "stale" if not freshly prepared. The dining room itself is described as large and spacious, accommodating many guests comfortably.

Location & Accessibility
The hotel's location is generally considered convenient, particularly for Fort Sill visitors and those attending graduations, as it offers easy access to I-44 and various restaurants and casinos, with one casino being within walking distance. However, many guests report difficulty finding the hotel due to a lack of clear signage and its placement nestled between apartment complexes. A significant number of reviews express concern about the sketchy or unsafe feeling of the surrounding neighborhood, particularly due to nearby run-down apartment complexes and the general atmosphere, which can be a deterrent for solo female travelers or families with children. Some rooms offer direct access to the parking lot, which can be convenient but may also contribute to increased noise levels.

Staff & Service
The staff at this hotel consistently receives overwhelming praise, often cited as the property's most positive attribute. They are frequently described as friendly, helpful, professional, attentive, accommodating, and courteous, making guests feel welcomed and valued. The quick check-in process and the staff's willingness to facilitate early check-ins are highly appreciated. Guests commend the staff's responsiveness in addressing various issues, including facilitating room changes due to unpleasant smells, arranging prompt AC repairs, or assisting with key card reprogramming. While daily maid service is not always provided, housekeeping is available upon request and is noted for its efficiency. The staff's dedication to providing excellent service is a recurring theme, with many guests highlighting their positive interactions as a reason for a pleasant stay.

Additional Information
The hotel maintains a pet-friendly policy, accommodating guests traveling with animals for an additional nightly fee. It is important for guests to note that this is an older hotel that, despite some renovations or updates, still appears dated and worn in many areas, with online photos often not accurately reflecting its current condition. While many guests consider it a good value for the price, some feel it is overpriced given its condition. Certain rooms feature dual doors, providing access from both an interior hallway and an exterior parking area, which some guests find convenient but others perceive as a security concern. Beyond general noise from thin walls, some reviews mention disturbances from long-term residents or parties in adjacent rooms, including loud conversations and music. The hotel also lacks clear exterior signage, making it challenging to locate for first-time visitors.