SureStay Plus By Best Western Upland Ontario North

This hotel offers a notable blend of affordability and modern comfort, making it a popular choice for various travelers. Its signature feature is the secure, gated parking, which provides a significant sense of safety and peace of mind for guests. The property has undergone recent renovations, resulting in clean and updated rooms that many find surprisingly spacious for the price point. The complimentary breakfast and generally friendly staff are frequently highlighted as major advantages. This hotel is particularly well-suited for families seeking value and secure accommodations, budget-conscious travelers looking for a comfortable stay without breaking the bank, and sightseers or business travelers who appreciate a central location. To enhance your stay, consider requesting a room on an upper floor or away from high-traffic areas if you are sensitive to noise, and be aware that some guests recommend bringing your own preferred toiletries.

Facilities & Amenities
Guests frequently praise the hotel's gated parking, emphasizing the added sense of security it provides for their vehicles. While the pool and hot tub are available, some guests have noted issues with their cleanliness, temperature (often cold), or functionality (jets not working), suggesting they may not always be in optimal condition. The hotel offers free Wi-Fi, though its reliability can be inconsistent in some areas. Many rooms are equipped with convenient microwaves and mini-fridges, which are appreciated by guests for storing food and drinks. A fitness center is also on-site for those wishing to maintain their workout routine. It is important to note that the hotel is a two-story building without an elevator, which can be a consideration for guests with mobility issues or heavy luggage. Additionally, laundry facilities are available for guest use.

Cleanliness & Room Comfort
The hotel generally receives positive remarks for its clean rooms and modern decor, often described as recently renovated and visually appealing. However, feedback on floor cleanliness is mixed, with several guests reporting dirty floors that leave feet discolored. Bed comfort varies widely, with some finding the beds very comfortable, while others describe them as hard, squeaky, or prone to sinking, often due to the metal bed frames which can be noisy. Noise levels are a significant concern, with thin walls allowing sounds from neighbors, construction, and even internal building noises (like HVAC or pipes) to be easily heard, disrupting sleep. Some guests have also reported issues with linens and towels being stained or appearing old. Bathroom conditions are generally good, with spacious and well-lit areas, but some reviews mention issues like a lack of mirrors, automatic lights, or occasional cleanliness oversights.

Dining & Food Quality
The complimentary breakfast is a major draw for many guests, often described as good, hot, and satisfying, with options like eggs, sausage, and waffles. The breakfast variety is generally appreciated, offering a decent start to the day. However, some guests have found the quality to be average or below expectations, with comments on items like "fake eggs" or "watery coffee." The breakfast service style, where hot items are served by staff rather than being self-serve, has received mixed feedback; while some appreciate the personalized touch, others find it slow or restrictive, especially when combined with the presence of a tip jar. The hotel also benefits from an attached pizza parlor, which provides a convenient and well-regarded dining option for guests.

Location & Accessibility
The hotel boasts a highly advantageous central location, making it convenient for guests visiting the Upland and Ontario areas. It is situated within easy reach of various restaurants, shopping centers, and local attractions. Its proximity to the hospital is a significant benefit for those with medical appointments or visiting patients. The hotel's position near major freeways and historic Route 66 also facilitates easy travel and exploration of the wider region. The gated parking lot, while a facility, strongly contributes to the perception of a secure and accessible location, reassuring guests about their vehicles. While the immediate surrounding area is generally considered safe, some guests have noted a mixed environment, though the hotel itself maintains a secure perimeter.

Staff & Service
The hotel staff consistently receives high praise for their friendliness and helpfulness, with many guests highlighting their welcoming demeanor and willingness to assist. The check-in and check-out processes are generally described as quick and smooth. However, there are instances of mixed feedback regarding problem resolution, with some guests reporting difficulties in getting issues addressed, such as noise complaints or room discrepancies. Housekeeping service also presents a varied picture; while some rooms are spotless, others note inconsistent cleaning, missed areas, or towels not being replaced daily. A few guests have reported serious security concerns, including instances where key cards were mistakenly given to other individuals, leading to unsettling experiences. Despite these isolated issues, the overall sentiment points to a dedicated team striving to provide attentive service.

Additional Information
Guests should be aware of the hotel's deposit policy, which requires a $100 incidental deposit upon check-in, and some guests have reported delays in receiving this refund. The hotel has a pet-friendly policy, but some reviews indicate challenges with pet waste management on the property and confusion regarding designated areas for animals. While the hotel aims to be non-smoking, some guests have reported persistent smoke smells in non-smoking rooms, suggesting a lack of strict enforcement. The hotel does not offer a luggage storage facility, which can be inconvenient for guests arriving early or departing late. Some rooms feature smart TVs, though a few guests have noted issues with their functionality or lack of streaming app updates. The hotel's two-story layout without an elevator is a recurring point for guests, particularly those with heavy luggage or mobility concerns.