Hotel Sussex

The hotel is primarily recognized for its excellent central location, directly opposite San Martin Square, offering panoramic views from its upper floors, especially the breakfast area. This makes it an ideal choice for tourists eager to explore the city's main attractions on foot and for business travelers seeking convenience. Guests frequently highlight the attentive staff and the generally good breakfast as significant positives, often praising the variety and the stunning vistas. However, a recurring theme is the need for modernization, as many rooms are described as old and in need of maintenance, particularly regarding air conditioning and overall cleanliness. Despite these points, the hotel's prime position and the dedicated service provided by its team are consistently appreciated. For a more comfortable experience, guests might consider requesting a room on a higher floor to maximize the scenic views.

Facilities & Amenities
The hotel offers a range of basic amenities, though some are noted for their age or limitations. The elevators are frequently mentioned as being old, slow, and sometimes noisy, with guests occasionally experiencing delays or only one being operational. While Wi-Fi is available throughout the property, its reliability and speed receive mixed reviews, with some guests finding it inconsistent or slow, particularly in certain areas. Most rooms do not include a mini-fridge, which some guests found inconvenient, especially in warmer weather for storing drinks. There is a gym on-site, though it is not extensively reviewed, and the hotel does not feature a swimming pool. Overall, the facilities are functional but reflect the hotel's older infrastructure, suggesting a need for updates to meet contemporary guest expectations for convenience and efficiency.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is notably mixed, with significant concerns raised by many. A major issue reported by several guests is the presence of cockroaches in rooms, alongside general observations of dirtiness, stained linens, and worn-out towels. Rooms are frequently described as old, run-down, and lacking proper maintenance, with issues like mold in bathrooms and unpleasant odors. The air conditioning system is a common point of dissatisfaction, often reported as non-functional, noisy, or only providing minimal air, leading to uncomfortable temperatures. Some guests also experienced insufficient heating during colder periods. Noise levels can be an issue, both from the street and from the breakfast area on the floor above. Furthermore, a common complaint is the lack of power outlets near beds for charging devices. While beds are generally found to be comfortable, the overall impression of room comfort is significantly impacted by these maintenance and amenity shortcomings. Bathrooms are often described as small, old, and prone to leaks, with some lacking basic amenities or proper ventilation.

Dining & Food Quality
The hotel's breakfast service, located on the 11th floor, is a significant highlight for many guests, primarily due to the panoramic views it offers of the city and San Martin Square. Most guests praise the breakfast variety, which typically includes pastries, cereals, various types of bread, ham, cheese, fresh fruit salad, and hot beverages like coffee and tea. The food quality is generally considered good and fresh, with some guests specifically mentioning the good quality of the coffee and fresh orange juice. However, some guests found the breakfast to be basic or lacking certain options like eggs or sufficient fruit. There were also occasional comments about slow replenishment of items during busy periods. Overall, the restaurant atmosphere, enhanced by the stunning views, contributes positively to the dining experience, making breakfast a memorable part of the stay for many.

Location & Accessibility
The hotel's central location is consistently highlighted as its strongest asset, placing guests directly opposite San Martin Square and within easy walking distance of numerous attractions, restaurants, and shopping areas. Guests appreciate the convenience of exploring the city's historical center on foot, including the cathedral and pedestrian zones. This prime position makes it highly accessible for both tourists and business travelers. Parking is available on-site, which is a significant advantage for those traveling by car. However, it is important to note that parking is subject to availability, incurs an additional cost, and some guests found the garage access to be small or challenging. Despite minor concerns about the immediate surrounding area at night, the hotel's location is overwhelmingly praised for its convenience and connectivity.

Staff & Service
The hotel staff consistently receives high praise from guests, standing out as a major positive aspect of the stay. Reviewers frequently describe the team as friendly, helpful, attentive, and professional. Many guests appreciate their patience, especially those attempting to communicate in Spanish, and their willingness to go the extra mile to assist with requests or resolve issues. The check-in process is generally noted as quick and efficient. Specific mentions include the reception staff for their kindness and efficiency, and the housekeeping service for maintaining cleanliness. Guests also highlight the attentiveness of the breakfast area staff. Overall, the dedication of the staff to providing excellent customer service significantly enhances the guest experience, often compensating for other areas where the hotel might fall short.