Enjoy Swiss quality in the Windy City at the four-star Swissotel Chicago. Occupying a triangular glass high-rise close to downtown and Lake Michigan, this contemporary hotel boasts a modern health club. All spacious and air-conditioned rooms feature a view and an en-suite bathroom, flat-screen cable television, multimedia docking station, work desk with ergonomic chair, safe and tea and coffee-making facilities. Suites are available as are disabled access rooms. On-site parking and Wi-Fi throughout are available plus room service, concierge, elevators, event facilities, safety deposit boxes and a business centre. Guests get health club access where a steam room, sauna, gym and plus spa treatments are available. Pets are allowed. A Swiss-style buffet breakfast is available and the hotel boasts two restaurants plus a lounge-bar. Smoke-free Swissotel Chicago is just a short walk from the Magnificent Mile for shopping, dining and entertainment galore.
WiFi in lobby
Free WiFi
Pool
Spa
Parking
Pets
A/C
Restaurant
Hotel bar
Gym
The location on the banks of the Chicago River was appreciated by business and leisure guests for enabling easy access to downtown and commercial districts. Just across the river guests could explore the Magnificent Mile, while Millennium Park was only a ten-minute walk away. There was high praise for the great views from this hotel's triangular premises. Guests enjoyed views towards the city, parks or Lake Michigan.
Most reviewers expressed positive opinions about the customer service, describing staff as friendly, helpful and eager to please. Guests ordering room service thought the food was good. Food and service at the two restaurants impressed most diners, although some thought prices weren't very competitive. The Swiss-inspired buffet breakfast was extensive and attracted glowing reports from most diners.
Reviewers mostly reported having a pleasant stay because they found the rooms to be comfortable, clean and spacious. Those who upgraded to the impressive suites in the upper floors thought they were very well-appointed and spacious. Most visitors called the beds comfortable and thought the hotel was beautifully well-kept and stylish with a modern ambience. The swimming pool and health club both attracted praise from reviewers.
Most guests said they couldn't understand why there were charges for using the in-room Wi-Fi service when free Wi-Fi comes as standard at so many other high-end hotels.
From parking to minibar prices, there was criticism from some quarters for the premium rates guests often faced for incidentals and extra services during their stays.
A few reviewers encountered problems with their rooms such as plumbing issues, stained carpets and tired-looking furniture. According to some critics, housekeeping sometimes neglected to change towels.
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