TDI Club Retreat Kundli

This establishment, primarily functioning as a club, offers a unique blend of hospitality services, often praised for its inviting ambience and the quality of its paid food offerings. While it aims to provide a comprehensive experience with various facilities and a generally clean environment, guest experiences are notably mixed, with significant praise for its potential as an event venue for gatherings of 100-150 people. It appears to be a suitable option for travelers on work seeking a decent overnight stay, or for couples and families looking for a pleasant dining atmosphere. However, many guests report significant challenges with the overall service efficiency and the maintenance of certain amenities. For those considering a stay, it is advisable to confirm all booking details, especially regarding room types and included services, and to manage expectations regarding service speed and facility upkeep, as these are recurring themes in guest feedback.

Facilities & Amenities
The property offers a range of facilities including a gym, swimming pool, playroom, and a stylish bar. While the bar is often described as nicely designed, feedback on other amenities is highly mixed. Many guests report significant issues with the functionality and maintenance of key features, such as air conditioning not working in various areas including the main hall, restaurant, and even some rooms. The gym equipment is noted to have torn seats, and the swimming pool water has been described as unclean. Similarly, the billiards table and table tennis room are reported to be in poor condition with non-functional AC. Guests also frequently mention issues with Wi-Fi connectivity and the lack of basic amenities like a working TV with cable in rooms. Furthermore, the toilets in common areas are consistently criticized for being filthy and lacking proper water supply, significantly impacting the overall guest experience.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is predominantly negative, with many describing rooms as being in terrible condition or even stinking. While some reviews mention rooms being "good" or "clean," a significant number highlight issues such as rooms not being cleaned, or a complete lack of housekeeping services. Specific complaints include old but washed towels, stained toilet seats, and unlabeled toiletries. Guests also report the absence of a mirror in rooms and non-functional fan regulators. A recurring problem is the lack of working air conditioning in rooms, coupled with issues of no water supply, leading to highly uncomfortable stays. While some rooms are noted as being "big and good looking," the presence of a TV without cable is a common disappointment. Furthermore, some guests experienced issues with their bed arrangements, receiving double beds instead of requested twin beds.

Dining & Food Quality
Feedback on dining experiences is highly mixed, with a clear distinction between paid and complimentary offerings. Many guests praise the food quality for paid meals, particularly Indian cuisine, describing it as delicious, fresh, tasty, and hygienic, with a pleasant aroma and good ambience in the restaurant and bar areas, sometimes featuring live music on weekends. However, the complimentary breakfast receives consistent criticism for being bland, insipid, and offering very limited options, often lacking basic items like tea, coffee, or eggs. Service in the restaurant is a major point of contention, frequently described as very slow, delayed, uncoordinated, and unprofessional. Guests report long waits for food, dishes being unavailable after ordering, and even incorrect orders being delivered. Some experiences include unhygienic food leading to illness, and non-vegetarian dishes reportedly stinking, significantly impacting guest satisfaction.

Location & Accessibility
The property boasts a generally favorable location, described as being situated directly on the road and easily accessible near TDI Mall and GT Road. Guests appreciate its super connectivity, making it convenient for various purposes. It is specifically noted to be about 300 meters inside from the highway within TDI City Rasoi Kundli. An added benefit highlighted by some guests is the presence of a nearby park, which offers opportunities for recreational activities like cricket matches. However, a significant and recurring issue for many visitors is parking. Guests frequently report parking issues, including a lack of proper guidance from guards and the overall space being a major concern, which can detract from the convenience of the otherwise accessible location.

Staff & Service
Feedback regarding staff and service is highly polarized, with many guests reporting significant dissatisfaction. While some reviews mention polite and cooperative staff, and praise the front desk for excellent customer service, a large number of guests describe the staff as unprofessional, arrogant, disinterested, and having very bad behavior with no ethics. The service efficiency is a major concern, consistently noted as slow, delayed, and requiring guests to push for attention. Issues include zero coordination between kitchen and waitstaff, orders taking too long or being incorrect, and a general lack of responsiveness. The check-in process is also problematic for some, with reports of confirmed bookings being refused or cancelled upon arrival. Furthermore, guests mention issues like intercoms not working for days and a complete lack of room cleaning services, indicating a broader management and operational challenge.

Additional Information
Beyond standard hotel offerings, this establishment is frequently utilized as an event venue, particularly well-suited for gatherings of 100 to 150 persons. While primarily a club for residents, it also welcomes non-members for dining and other services, offering a unique blend of accessibility. Guests can enjoy live music on weekends, contributing to a pleasant atmosphere. However, a significant recurring issue highlighted by numerous guests pertains to booking and reservation problems. Many report instances of confirmed bookings being unexpectedly cancelled or outright refused upon arrival without prior intimation, leading to considerable inconvenience and the need to find alternative accommodation. There are also mentions of issues with refunds for services like complimentary breakfast, even when vouchers are presented, indicating a lack of clarity or adherence to booking terms.