Hotel Ter Zand - Handwritten Collection

The hotel is highly regarded for its spacious garden suites and charming, modern design, offering a unique blend of hotel comfort and private accommodation, often with a terrace and views of nature. Its tranquil setting near extensive walking and cycling trails makes it an ideal choice for nature enthusiasts and cyclists. Couples appreciate the quiet atmosphere and comfortable rooms, while families find the spacious suites and outdoor areas particularly suitable. Guests consistently praise the hotel's excellent restaurant and the overall peaceful environment. To enhance your stay, it is advisable to confirm the restaurant's menu options, especially for weekend visits, as they can be limited, and be aware that daily room cleaning is often provided only upon request.

Facilities & Amenities
Guests frequently highlight the availability of bike rental services directly at the hotel, noting the good quality of the bicycles and reasonable rental prices, which is a significant advantage for exploring the surrounding area. A notable feature is the complimentary access to the pool, sauna, and fitness center located at a sister hotel nearby, providing valuable wellness and exercise options. However, some guests found the sauna to be small or not well-maintained, and a few felt the hotel's description of these facilities was misleading as they are not on-site. In-room amenities include a coffee maker, though some guests reported issues with its functionality or a lack of sufficient supplies. There is generally no mini-bar or writing materials provided in the rooms.

Cleanliness & Room Comfort
The rooms are consistently described as spacious and comfortable, often featuring large bathrooms and a generally clean appearance. Many guests appreciate the comfortable beds and good quality mattresses, ensuring a restful sleep. However, some reviews indicate recurring issues with cleanliness, specifically mentioning the presence of dust on surfaces, sticky spots, spiderwebs, and dirty carpets or curtains. A few guests also reported mold in the shower or a loose toilet seat. While rooms are typically quiet, some experienced noise from the air conditioning unit or from bottle storage areas. The air conditioning itself was sometimes difficult to control, with units turning back on automatically.

Dining & Food Quality
The breakfast receives high praise for its quality, described as excellent, varied, fresh, and tasty, offering a good selection of choices. However, some guests found the breakfast to be quite expensive, and the use of time slots and limited table arrangements for groups of four or more was noted as inconvenient. There were also comments about a lack of non-dairy options. The hotel's restaurant, "Le Poirier," is consistently lauded for its gastronomic quality, with many guests describing the dining experience as an "art form" and the food as delicious and excellent, often mentioning its recognition in culinary guides. Conversely, some guests found the restaurant to be expensive, and a common point of feedback was the limited menu options available on weekends, which was not always communicated in advance.

Location & Accessibility
The hotel boasts an excellent and quiet location, making it an ideal base for outdoor activities. It is situated directly behind a beautiful forest area and near a nature reserve, providing immediate access to extensive walking and cycling trails. Guests appreciate the peaceful surroundings and the ability to explore the natural beauty of the region without needing a car. A quiet beach is also accessible within two kilometers. Parking is available on-site, and while guests generally find sufficient spots, there is a daily charge for its use, which some found to be an unexpected additional cost. The hotel also offers electric car charging facilities, adding convenience for those traveling with electric vehicles.

Staff & Service
The staff at the hotel generally receives positive feedback for being friendly, helpful, attentive, and polite, contributing to a welcoming atmosphere. Many guests highlight their willingness to assist with requests and their overall pleasant demeanor. The check-in process is often described as quick and efficient. However, some guests reported less positive experiences with the reception staff, describing them as unprofessional, arrogant, or unhelpful when dealing with specific issues, such as a non-functioning television or inquiries about bike rental. There were also instances where check-in was slow due to only one staff member being present at the reception desk during busy periods.

Additional Information
Guests should be aware that room cleaning is typically provided only upon request, rather than as a standard daily service, which some found surprising. For those traveling with infants, there is an additional baby cot fee per night. The hotel offers the convenience of electric car charging on its premises, which is a valuable amenity for guests with electric vehicles. Some guests noted the use of a "virtual assistance" system for requests, though its effectiveness in delivering items like coffee pads was inconsistent.