Hotel Terranova

The hotel offers a tranquil retreat, distinguished by its extensive green areas and a serene riverside setting that allows guests to enjoy local fauna and relaxing views. This makes it an ideal choice for families seeking a peaceful getaway with ample space for children, couples looking for a quiet escape, and business travelers desiring a comfortable and relaxing environment after work. Guests frequently commend the attentive and friendly staff, the overall comfort of the accommodations, and the quality of the food, particularly the buffet. While the hotel provides a relaxing atmosphere, some areas show signs of age, and the access road leading to the property is notably challenging. To enhance your stay, guests might consider requesting a recently renovated room for optimal comfort and should be prepared for the unpaved and poorly lit access road, especially when arriving at night.

Facilities & Amenities
The hotel features a highly praised outdoor pool area, complete with palapas and a children's wading pool, making it a popular spot for relaxation and family fun. Many guests appreciate the ample green spaces and gardens that contribute to the hotel's peaceful ambiance, offering pleasant areas for walking and enjoying the natural surroundings. While the hotel provides Wi-Fi, some guests have noted that the connection can be slow or inconsistent in certain areas. The fitness center is mentioned, though some reviews indicate it may be closed or in need of maintenance. Overall, guests find the facilities pleasant, but a recurring theme suggests that while the hotel is well-maintained in general, some areas and amenities show signs of age and could benefit from updates or more consistent upkeep.

Cleanliness & Room Comfort
Guests generally find the rooms to be spacious and comfortable, with many appreciating the ample space and pleasant views, especially those overlooking the river or gardens. The beds are often described as comfortable, contributing to a restful stay, though a few guests found them to be too firm or showing signs of wear. However, there are recurring concerns regarding cleanliness and maintenance in some rooms. Issues reported include musty odors, sightings of insects like cockroaches, and instances of dirty or old linens and towels. The bathrooms are frequently mentioned as needing significant updates, with reports of mold, broken fixtures, and unpleasant drainage smells. While rooms typically include a coffee maker and mini-fridge, some guests noted that the televisions are not smart TVs and lack streaming apps.

Dining & Food Quality
The hotel's restaurant, particularly "Los Lirios," receives consistent praise for its buffet breakfast, which is described as varied, delicious, and well-prepared, offering a wide range of options. Many guests highlight the quality and taste of the food served for other meals as well, finding it to be a good value. However, some guests have experienced slow service in the restaurant and bar areas, especially during peak times, and the buffet can become quite crowded and disorganized. While the overall food quality is generally positive, a few reviews mention specific dishes like rice or meat lacking tenderness or freshness. Despite these minor issues, the dining experience is largely considered a highlight, with many recommending the buffet.

Location & Accessibility
The hotel's location is a significant point of discussion among guests. While it offers a tranquil setting with beautiful river views and a sense of being away from the city bustle, the access road leading to the hotel is a major concern. It is frequently described as being in very poor condition, unpaved, full of potholes, and poorly lit, especially at night, which can be intimidating and difficult to navigate. The hotel provides guarded parking facilities, which guests appreciate. Although the hotel itself is considered safe, its somewhat isolated position means guests often rely on taxis to reach the city center or other attractions, and some find it to be quite far from commercial areas.

Staff & Service
The staff at the hotel consistently receives high praise for their friendliness, attentiveness, and helpfulness. Guests frequently highlight the positive interactions with reception, restaurant staff, bellhops, and housekeepers, noting their willingness to assist with requests and provide a welcoming atmosphere. The check-in process is generally described as quick and efficient. However, there are isolated reports of inconsistent service, including instances of perceived discrimination or slow response times in the restaurant and bar. Some guests also experienced a lack of follow-up on reported issues, such as room maintenance problems. Despite these occasional lapses, the overall sentiment is that the staff's dedication to providing excellent service significantly enhances the guest experience.

Additional Information
Guests should be aware that mosquitos can be a significant issue, particularly after 6:30 PM, making outdoor areas less enjoyable during the evening. There have been instances of confusion regarding breakfast inclusion in reservations, with some guests expecting a full buffet but only receiving a continental option, or facing additional charges. While the hotel aims to provide a comfortable stay, some guests noted the absence of an in-room safe, which can be a concern for securing valuables. Additionally, there were reports of issues with billing discrepancies, where charges not related to the guest's stay appeared on their account, requiring guests to carefully review their statements. The hotel does offer airport service, which is a convenient amenity for travelers arriving or departing from the area.