Hotel Terrazas Inn

This hotel is often chosen for its pools and jacuzzis, which serve as a central feature for guests seeking a relaxing getaway, particularly families and couples. While many appreciate the overall cleanliness of the property and the generally attentive staff, feedback on specific amenities and service consistency is mixed. The hotel aims to provide a tranquil environment, making it suitable for those looking for a quiet escape. To ensure a smooth stay, it is advisable to confirm your reservation directly with the hotel, be prepared for potentially cool pool water, and consider bringing personal entertainment devices due to limited in-room options.

Facilities & Amenities
The hotel features multiple pools and jacuzzis, which are a major draw, though guest experiences vary. Some find the pools clean and enjoyable, while others report them being small, cold, or even dirty. The jacuzzis are frequently mentioned, but their functionality and water temperature are inconsistent, with many guests finding them cold or out of order. Air conditioning is available in some rooms, but it may incur an extra charge or be unreliable, with some units described as leaking or insufficient. In-room TVs typically offer only a few public channels and may have poor signal or connectivity issues. Wi-Fi is generally reported as poor, and hot water can be inconsistent or absent in showers. Basic in-room amenities like towels, soap, and shampoo are sometimes lacking, and guests note a shortage of accessible power outlets.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is quite varied. While some rooms are praised for being clean, modern, and comfortable, others report issues such as dirty sheets, mold in bathrooms, sarro on fixtures, and even the presence of cockroaches or other biting insects. The beds receive mixed reviews, with many guests finding them hard or uncomfortable, though some describe them as very comfortable. Bathrooms can have unpleasant odors, poor ventilation, and privacy concerns due to unpolarized windows facing hallways. Noise levels are a significant concern, with guests reporting disturbances from other rooms, events held near accommodations, and activity in the parking area.

Dining & Food Quality
The hotel does not offer on-site dining facilities, such as a restaurant or bar, nor does it provide breakfast. This means guests need to plan their meals externally. However, there is a convenient shop located next to the hotel where guests can purchase snacks and drinks. Additionally, the hotel offers the option of ordering food from a nearby taqueria for delivery to the premises, providing a convenient solution for evening meals. Guests are also permitted to bring their own food into the hotel.

Location & Accessibility
The hotel boasts a convenient location that is generally well-regarded by guests. It is situated close to the bus terminal and the center of Oaxtepec, making it accessible for those relying on public transportation. While some guests describe the location as a bit hidden or slightly removed from the main attractions if traveling without a vehicle, public transport options are available nearby. The hotel provides on-site parking, which is a valuable amenity for guests arriving by car. However, some guests have noted that activity in the parking area, such as vehicles entering and exiting, can contribute to noise disturbances, particularly at night.

Staff & Service
Feedback regarding the staff and service is notably mixed. Many guests commend the friendly staff, their attentiveness, and their willingness to assist with requests, highlighting positive experiences with quick check-in and helpful maintenance personnel. However, a significant number of reviews describe staff as rude, unhelpful, or even absent from the reception desk, leading to issues with reservations not being honored upon arrival or difficulties in communication. Some guests reported that their pre-paid bookings were not recognized, causing considerable inconvenience and frustration.

Additional Information
Guests should be aware that the hotel has specific access restrictions at night, with all entrances, including the parking area, being closed after 11 PM for security. While this enhances safety, it can lead to delays if guests need to enter or exit late at night, as staff may not be immediately available at reception. The hotel has a policy of allowing outside food and beverages, which is appreciated by many. However, there are reports of noise from events or day passes being held at the pool areas, which can disturb guests staying in nearby rooms. Additionally, some rooms have bathroom windows that face directly onto hallways, raising privacy concerns for guests.