The Address Citywest

The hotel offers a modern and clean environment, distinguished by its design-led aesthetic and an exceptionally attentive staff who consistently go above and beyond to ensure a pleasant stay. This makes it an ideal choice for business travelers seeking convenience near industrial parks, as well as couples and families looking for a comfortable base with excellent service. Guests frequently commend the hotel's overall cleanliness, the spaciousness of its rooms, and the quality of its dining options. While its location is convenient for motorway access, visitors should be aware of its distance from the city center and plan transportation accordingly. To enhance your experience, consider requesting a room away from the main road to minimize noise, and be prepared for the possibility of warmer room temperatures due to the absence of air conditioning.

Facilities & Amenities
Guests appreciate the hotel's practical amenities, particularly the underground secure parking which is consistently praised for its ample space and ease of access, providing peace of mind for those traveling by car. The hotel also features a well-maintained gym, complete with a sauna, offering a convenient option for guests to stay active, even if some find the equipment selection limited. Reliable Wi-Fi is available throughout the property, ensuring guests can easily stay connected for work or leisure. While rooms are equipped with a coffee maker, many guests express a desire for a traditional kettle to prepare tea or other hot beverages. A common observation is the limited availability of vending machines or quick snack options like crisps and nuts, especially after the bar closes, which can be an inconvenience for those looking for late-night refreshments.

Cleanliness & Room Comfort
The hotel generally receives high marks for its clean rooms and spacious accommodations, providing a pleasant environment for guests. Most find the beds comfortable, contributing to a restful stay. However, a significant and frequently mentioned concern is the lack of air conditioning, leading to hot rooms, particularly during warmer periods. Windows in many rooms only open a few centimeters, which, combined with the absence of AC, exacerbates the heat issue and allows considerable motorway noise to permeate, especially for rooms facing the main road. This noise can severely impact sleep quality for light sleepers. Some guests also describe the bathrooms as somewhat outdated, noting issues such as showers located over bathtubs with curtains, inconsistent water temperature, and occasional drainage problems.

Dining & Food Quality
The hotel's main restaurant, often referred to as North or McGettigan's, generally receives positive feedback for its dinner offerings, with many guests praising the food quality and pleasant atmosphere. The bar is also highlighted for its well-crafted cocktails and inviting ambiance. However, feedback regarding breakfast is mixed. While some guests enjoy the variety and find it satisfying, others report issues with hot food being only lukewarm, overcooked, or running out quickly. Specific items like beans and pastries have received criticism for quality or freshness. Some guests also noted a strong smoke smell from the kitchen in the restaurant area, indicating potential ventilation issues. Despite these points, the overall dining experience, particularly for dinner, is often a highlight.

Location & Accessibility
The hotel's location is primarily valued for its excellent accessibility to the motorway (N7) and proximity to various business parks, making it highly convenient for business travelers and those arriving by car. Ample and secure underground parking is a significant advantage, alleviating concerns about vehicle safety. However, its distance from Dublin city center is a frequent point of discussion, as reaching downtown requires public transport or taxis, which can be time-consuming and costly. While a bus stop is conveniently located right outside the hotel, and the Luas (tram) stop is a walk away, guests should factor in travel time when planning city excursions. The hotel is well-secluded despite its proximity to major roads.

Staff & Service
The hotel staff consistently receives outstanding praise for their exceptional friendliness and helpfulness, creating a warm and welcoming atmosphere for guests from arrival to departure. Many reviews highlight the attentive service provided across all departments, from the reception team who ensure a quick check-in process and assist with bookings, to the restaurant and bar staff who are noted for their professionalism. Guests frequently commend individual staff members for going above and beyond, assisting with various requests, resolving issues promptly, and making personal connections that enhance the overall stay. The staff's dedication to customer satisfaction and their proactive approach to problem-solving are a recurring theme, contributing significantly to a positive guest experience and making guests feel truly valued.

Additional Information
Beyond standard accommodations, the hotel is a highly regarded venue for weddings and other events, with guests frequently praising the dedicated spaces like the Lodge, Garden Room, and Kingswood Suite, as well as the professional and attentive event planning staff. Many reviews from wedding parties highlight the seamless execution and meticulous attention to detail provided for special occasions, making it a popular choice for celebrations. It is noted by guests that the hotel also accommodates refugees, which has led to mixed experiences regarding noise levels and perceived value for money for some visitors. The hotel's overall design is described as modern and clean, featuring a pleasant decor, though some guests feel certain furniture pieces could benefit from updating to match the contemporary aesthetic. Additionally, the hotel provides well-equipped meeting rooms suitable for various business gatherings and workshops.