The Beverly Hilton

The hotel offers an iconic status and classic Hollywood charm, making it a memorable destination for guests. Its central location in Beverly Hills is consistently highlighted, providing easy access to local attractions and shopping. Many guests praise the exceptional staff for their friendly and attentive service, contributing significantly to a positive experience. While the hotel is undergoing significant renovations, which impact some amenities and create noise, many find the updated areas and overall ambiance appealing. This hotel is particularly well-suited for sightseers and business travelers who appreciate a blend of historical elegance and modern comfort. Couples seeking a luxurious escape will also find it appealing. To ensure a comfortable stay, it is advisable to inquire about the current renovation status and pool availability before booking, and consider requesting a room in the newly renovated sections to avoid construction-related disturbances.

Facilities & Amenities
The hotel's amenities present a mixed experience, largely due to ongoing renovations. Most notably, the pool is currently under extensive construction, leading to its closure and significant disappointment for many guests who booked specifically for this feature. While a temporary oasis pool is available, some describe it as basic and lacking the expected luxury. The rooftop bar is frequently mentioned, with many guests enjoying its stunning views and pleasant atmosphere, though some found it underwhelming or basic. The fitness center is generally well-regarded, described as well-equipped and suitable for workouts, despite some noting it felt small or lacked windows during the renovation period. Guests appreciate the availability of ice machines and filtered water stations on every floor, promoting the use of refillable bottles. However, feedback on Wi-Fi is mixed, with some finding it unreliable or only free for members.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is notably varied, often depending on whether guests received a newly renovated room or an older one. Many guests praise the spacious, beautifully decorated, and newly renovated rooms, highlighting their pristine cleanliness and comfortable beds that ensure a restful sleep. These updated accommodations often feature modern bathrooms, large TVs, and sometimes balconies with pleasant views. However, a significant number of reviews describe older rooms as dated, worn out, and in need of renovation, with issues like peeling wallpaper, outdated fixtures, and low water pressure. Noise is a recurring concern, stemming from ongoing construction, events, and sometimes thin walls that allow sound from neighboring rooms. While some appreciate the provided toiletries, others note the absence of in-room coffee makers or mini-fridges as standard amenities.

Dining & Food Quality
The hotel's dining options receive mixed but generally positive feedback. The breakfast is frequently praised for its deliciousness, variety, and high quality, with many guests enjoying the buffet, especially when served at the rooftop restaurant with its wonderful views. However, some guests find the breakfast to be overpriced or note long waits for seating. The rooftop restaurant itself is often highlighted for its pleasant atmosphere and good food, though a few reviews describe the overall restaurant food as mediocre or disappointing with limited options. Room service is generally well-regarded for its efficiency and quality. Some guests mention a convenient cafe in the tower offering good options. The lobby bar is noted for its ambiance, though some wish it were larger or had more extensive dining choices.

Location & Accessibility
The hotel boasts an excellent central location in the heart of Beverly Hills, making it highly convenient for guests. It is within walking distance to popular attractions such as Rodeo Drive, Century City Mall, and various shopping and dining establishments. Its position on Wilshire Boulevard also provides good access to other parts of Los Angeles. However, parking is a significant point of contention for many, as the hotel currently offers valet parking only, which is consistently described as very expensive and often not clearly disclosed at the time of booking. Furthermore, ongoing construction around the property has led to blocked entrances and chaotic access, making it challenging for taxis and ride-shares and causing inconvenience for guests trying to navigate to and from the hotel.

Staff & Service
The hotel's staff and service are consistently highlighted as a major strength, with many guests describing them as exceptional, friendly, and highly attentive. From the valet team to front desk agents, housekeeping, and restaurant staff, employees are frequently praised for their professionalism and willingness to go above and beyond to ensure a comfortable stay. Guests appreciate the smooth check-in process and the staff's responsiveness to requests, such as providing extra amenities or addressing room issues. Many feel treated like royalty, noting the warm welcome and personalized touches. However, some guests have experienced inconsistencies in service, particularly regarding problem resolution and communication about compensation for inconveniences like construction. A few isolated instances of unhelpful or dismissive attitudes were reported, but the overall sentiment towards the staff remains overwhelmingly positive.

Additional Information
Guests should be aware that the hotel is undergoing a major and extensive renovation, which significantly impacts the guest experience. This includes not only the closure of the main pool but also ongoing construction noise and disruptions throughout the property, sometimes affecting access points. There have been instances of scheduled power outages with insufficient prior notification, leading to inconvenience. The hotel has also been affected by union strikes and protests, which have contributed to noise and service inconsistencies, including delays in room service and housekeeping. Guests note that housekeeping services are often on request rather than daily, and in-room coffee makers or mini-fridges are not standard amenities. Some guests have also reported issues with incorrect billing or unreturned deposits, requiring follow-up.