The Boathouse

This hotel offers a memorable stay, largely due to its prime waterfront location and highly acclaimed on-site restaurant. Guests are consistently drawn to its central position, which provides easy walking access to local shops and dining. The hotel is particularly well-suited for couples seeking a romantic getaway and sightseers eager to explore the area on foot. While many appreciate the comfortable accommodations and generally friendly staff, some guests note significant differences between rooms in the main building and those in the annex. To ensure the best experience, it is advisable to confirm your room's location within the property and be aware of the front desk's limited operating hours, especially if arriving late.

Facilities & Amenities
The hotel provides convenient on-site parking, though its shared use with the popular restaurant can make it tight and challenging during busy periods, often requiring valet service. Guests frequently mention the availability of free bikes and kayaks, which are appreciated amenities for exploring the local area. However, a notable point of feedback concerns the lack of an elevator in the annex building, requiring guests to carry luggage up multiple flights of stairs. While some rooms feature a mini-fridge and coffee maker, these amenities are not consistent across all accommodations, particularly in the annex. The hotel also offers cozy robes in some rooms, adding a touch of comfort.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is varied, largely depending on the room's location within the property. Most guests find the rooms in the main building to be clean and comfortable, often highlighting spacious bathrooms and huge showers. However, rooms in the annex are frequently described as small, dated, and sometimes lacking in cleanliness, with reports of stained carpets, dirty walls, and peeling paint. Noise is a significant concern across the property, with many guests experiencing disturbances from thin walls, loud neighbors, and restaurant noise. Some also note issues with bed comfort, ranging from very comfortable to causing back pain, and a lack of adequate storage space like dressers or large closets.

Dining & Food Quality
The hotel's restaurant receives overwhelmingly positive reviews for its delicious food and excellent quality, with many guests considering it a highlight of their stay. Popular dishes like oysters, lobster fried rice, and baked haddock are frequently praised. The bar is also well-regarded for its drinks and atmosphere, though some guests note it closes early. In contrast, the complimentary continental breakfast garners mixed to negative feedback. Many describe it as minimal and basic, lacking hot items like eggs and offering limited variety, such as stale bagels or only red delicious apples. Some guests even reported a lack of coffee or staff to replenish items, leading to disappointment.

Location & Accessibility
The hotel's central location is consistently highlighted as its strongest asset, placing guests directly in the heart of the village. It offers easy walking distance to numerous shops, restaurants, and the waterfront, making it ideal for exploring the area without a vehicle. The convenience of having everything nearby is a major draw for visitors. While the location is superb, parking can be a challenge, especially during peak times, due to the shared lot with the popular restaurant. Guests appreciate the valet service that helps manage the limited space. However, it's important to note that some rooms are in a separate annex building, which requires crossing a bridge and can feel detached from the main hotel services.

Staff & Service
The staff generally receives high praise for being friendly, helpful, and attentive, with many guests singling out specific individuals for their exceptional service. The valet service is frequently commended for its efficiency and positive attitude. However, there are significant inconsistencies, particularly regarding front desk availability. Many guests report the front desk being closed after 4 PM, leading to difficulties with late check-ins or addressing issues. Some also experienced a lack of responsiveness to in-room problems, such as broken TVs or maintenance requests. The hotel's service model, with limited on-site staff and reliance on a sister property for assistance, has led to frustration for some guests seeking immediate support.

Additional Information
Guests should be aware of several operational aspects that impact their stay. The hotel charges a resort fee, which some guests feel is not clearly communicated or justified by the amenities provided. A significant point of contention is the distinction between rooms in the main building and those in the annex; the latter often lack an elevator and are described as less luxurious, despite similar pricing. Furthermore, there is no phone in the room to contact the front desk, requiring guests to use their personal cell phones for inquiries. The hotel also lacks a dedicated lounge or lobby area for guests, meaning that common spaces are often dominated by restaurant patrons, and there is no priority seating for hotel guests at the on-site restaurant.