The Central Court

This hotel's most notable feature is its prime location, situated directly beside the Lakdi ka Pul metro station, offering unparalleled access to public transportation and various city attractions. This makes it particularly appealing for sightseers and business travelers who prioritize convenience and connectivity. While the hotel benefits significantly from its central position, guest experiences are highly varied, with many highlighting substantial concerns regarding cleanliness, food quality, and staff conduct. Some guests found the staff to be friendly and the rooms spacious, but a significant number reported issues ranging from unmaintained rooms to unhygienic conditions. To ensure a more comfortable stay, it is advisable for prospective guests to manage expectations regarding room upkeep and dining options, and to confirm specific room amenities upon arrival.

Facilities & Amenities
The hotel offers a range of facilities, though their condition and functionality receive mixed reviews. Guests generally appreciate the presence of air conditioning, a tea kettle, and toiletries in the rooms. The lobby features a capsule lift and a souvenir shop, adding to the convenience. There is also an in-house restaurant, a coffee shop, a bar on the ground floor which can be quite busy, and a banquet hall for events, though the AC in the conference hall was noted as problematic by some. While Wi-Fi is available, many guests reported it to be slow or non-functional in their rooms. Some rooms are equipped with a mini-fridge, but several guests found them to be non-operational or containing unpleasant odors. Parking is available outside, but guests reported issues with vehicle damage and bird droppings, with the hotel disclaiming responsibility.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is predominantly negative. Many guests reported rooms to be unmaintained, with dim lighting and unpleasant odors, some even describing a persistent stink. A significant number of reviews highlighted severe pest infestations, including small insects, cockroaches, bedbugs, and even spiders. Bathrooms were frequently cited as problematic, with reports of a public toilet smell, flooding, mouldy shower curtains, and a general lack of cleanliness. Guests also complained about the absence of hot water on multiple occasions, or only lukewarm water. Towels and linens were often described as dirty or torn, and some guests found unsealed water bottles in their rooms. While some rooms were noted as spacious, the overall impression of comfort is severely impacted by these pervasive cleanliness and maintenance issues.

Dining & Food Quality
The hotel's dining experience receives overwhelmingly negative feedback from guests. Many described the food quality as very poor, with some stating it was a "waste of money" and that "roadside food is better." Specific complaints include limited menu options, awful taste, and issues with basic items like fruit salad and mutton starters. Several guests reported that breakfast items were repetitive, served cold, or unhygienic, with one instance of expired raw materials being found. Some guests were unable to order food to their rooms, and the restaurant's air conditioning was reported as non-functional, making dining uncomfortable. While a few reviews mentioned a good breakfast spread or customizable options, the consistent and widespread criticism points to significant issues with the overall food and beverage offerings.

Location & Accessibility
The hotel's central location is consistently highlighted as its strongest positive attribute. It is situated in a prime area of the city, offering easy access to attractions and key landmarks. Its direct proximity to the Lakdi ka Pul metro station (less than 100 meters away) makes it exceptionally convenient for guests relying on public transportation. The hotel is also near significant government buildings like the Telangana Police Headquarters and Legislature buildings, making it a strategic choice for those with business in these areas. While the location is excellent for connectivity, some guests noted that the surrounding area can be crowded and experience heavy traffic. Despite this, the convenience of being well-connected to the city's transport network is a major draw for many visitors.

Staff & Service
Feedback regarding staff and service is highly polarized, with a significant portion of guests reporting negative experiences. While some guests found the staff to be friendly, humble, and helpful, particularly at reception and during check-in, many others described them as unprofessional, rude, uncooperative, and unresponsive. Numerous complaints cited staff being unwilling to assist unless tipped, showing a general lack of concern for regular customers, and providing poor response to requests. Specific issues included delays in addressing room problems like non-working keycards or AC, denying food despite prior arrangements, and forcing early check-outs for their own convenience. Some guests also reported highly inappropriate staff behavior, including privacy violations and a lack of basic hospitality, which significantly detracted from their stay.

Additional Information
Guests should be aware that the hotel has an outside food policy which is inconsistently applied, leading to confusion and frustration, with some guests being denied plates or cutlery for food brought from elsewhere. There are recurring issues with check-out times, as some guests were reportedly forced to leave their rooms much earlier than the stated time, causing significant inconvenience. The hotel is described as an old building that is in need of renovation, contributing to its overall dull environment. Some guests also noted that the bar on the ground floor is located directly in front of the lobby, which some found uncomfortable. Despite some positive mentions of its affordability, many guests felt the hotel was overpriced given the quality of the experience.