The Cliffs

The hotel is celebrated for its unparalleled views of the red rock formations, a signature feature that captivates guests and provides a truly memorable backdrop to their stay. Its prime location in Uptown Sedona allows for easy access to local attractions, dining, and shopping, making it an ideal choice for sightseers and couples seeking a romantic getaway. Many guests appreciate the convenience of walking to nearby amenities, enhancing their overall experience. However, the property is currently undergoing significant renovations, which has led to some disruption, including noise and changes to the check-in process. For solo travelers seeking a peaceful and secure retreat, the hotel's setting offers a sense of safety. Guests are advised to inquire about the current status of renovations and be prepared for potentially dated room interiors, as well as unusually low toilets.

Facilities & Amenities
Guests frequently note the absence of a swimming pool and hot tub, a significant change from previous years that has disappointed many who expected these amenities. Information regarding the pool's removal was often not clearly communicated prior to arrival. Parking is a recurring theme, with some guests finding it limited or a "mess," especially during peak times, though others found it convenient. The property lacks an elevator, requiring guests to carry luggage to upper floors, which can be challenging for some. In-room amenities generally include a balcony or patio offering stunning views, a refrigerator, and a microwave, providing convenience for longer stays. Many rooms also feature a fireplace, adding to the cozy ambiance. The hotel provides reusable water bottles as a thoughtful touch, and a coffee machine is available in the lobby for guest use.

Cleanliness & Room Comfort
Feedback on cleanliness is mixed; while many guests found their rooms to be clean and well-maintained, some reported issues such as dirty carpets, unclean bathroom counters, or general dinginess. The overall room condition is frequently described as dated, old, or in need of significant updating and tender loving care, with some rooms appearing worn or having an unusual layout. Despite this, the beds are consistently praised for being comfortable, ensuring a restful night's sleep for most. However, noise levels are a significant concern for many, with reports of early morning construction sounds, loud neighbors, and thin walls leading to disturbances. The bathrooms are a common point of criticism, often described as old, disgusting, or in need of an upgrade, with issues like low-set toilets, poor shower pressure, or inconvenient shower head placement.

Dining & Food Quality
The hotel offers a basic grab-and-go breakfast in the lobby, typically consisting of items like muffins, packaged oatmeal, granola bars, and hot beverages from a cappuccino machine. While convenient, many guests found the selection to be limited and not a full breakfast experience. For more substantial meals, the adjoining restaurant, 89Agave, receives high praise for its food quality and diverse menu, offering both breakfast and dinner options. Guests particularly enjoyed the Mexican cuisine and the convenience of having a quality dining establishment within easy walking distance. Some reviews also mention the availability of in-room dining for breakfast, providing an added layer of convenience for guests who prefer to eat in their rooms. The overall dining experience is enhanced by the proximity to various local eateries.

Location & Accessibility
The hotel's central location in Uptown Sedona is overwhelmingly praised as a major highlight, offering unbeatable views of the iconic red rock formations from most rooms. Guests appreciate being within easy walking distance to a wide array of restaurants, shops, and local attractions, making it convenient to explore the town without needing a car. Its proximity also provides easy access to major hiking sites, though some are a short driving distance away. The ability to walk to almost everything contributes significantly to a positive guest experience. While the location is ideal, parking can be a challenge, with some guests reporting limited spaces or difficulty finding a spot, especially during busy periods. It is often recommended to secure a parking spot early and then explore the area on foot.

Staff & Service
The staff generally receives positive feedback for their friendliness and helpfulness, with many guests highlighting their accommodating nature and willingness to assist. However, experiences with the check-in process have been mixed, often complicated by ongoing renovations that require guests to check in at a sister property, leading to confusion and inconvenience for some. While some guests encountered curt or impatient front desk personnel, others praised the attentive service and warm welcome they received. Housekeeping is noted for being responsive and maintaining room cleanliness. The hotel's pet-friendly policy is appreciated by those traveling with animals, though some found the specific rules regarding unattended pets to be restrictive. Overall, the staff's efforts to provide a comfortable stay are recognized, despite occasional inconsistencies.

Additional Information
A significant point of discussion among guests is the ongoing construction and renovation work, which has impacted the property's amenities and guest experience, including noise disturbances and changes to the lobby and check-in procedures. Guests are advised that the property is undergoing a substantial upgrade. The hotel has a pet policy that allows animals, but some guests found the rules regarding leaving pets unattended in the room to be unclear or restrictive, despite the property being listed as pet-friendly. Another frequently mentioned detail is the unusually low height of the toilets in many rooms, which some guests found challenging or amusing. Additionally, some guests noted that the balconies are not entirely private, as they can serve as external walkways for other guests accessing their rooms.