The Davenport Tower, Autograph Collection

The hotel offers a distinctive experience, largely defined by its unique safari theme and elegant decor, which many guests find charming and memorable. It is particularly well-suited for couples seeking a luxurious getaway, families looking for a comfortable and engaging stay, and business travelers who appreciate its central location and quiet atmosphere. Guests consistently highlight the exceptional staff and service, the overall cleanliness, and the remarkable comfort of the beds. The hotel's prime downtown location also stands out, offering convenient access to local attractions and dining. While most guests enjoy the on-site dining options, some have mixed feedback on food quality. To ensure the most restful stay, guests sensitive to noise might consider requesting a room away from the train tracks, and it is advisable to confirm the availability of a refrigerator in advance if needed.

Facilities & Amenities
The hotel provides a range of appreciated facilities and amenities for guest enjoyment. Many guests praise the well-maintained pool and hot tub areas, noting their cleanliness, accessibility features for wheelchair users, and comfortable indoor setup with artwork and seating. The fitness center is also well-regarded, featuring good equipment, including a Peloton bike, though some guests reported non-operational machines. While the hotel offers Wi-Fi, coffee, and bottled water as part of an amenity fee, some guests expressed frustration over the lack of a mini-fridge or microwave in standard rooms, often requiring a request or additional charge. The presence of an on-site bar and lounge, along with a shop offering souvenirs and local treats like peanut brittle, adds to the convenience and overall appeal.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is generally positive, with many describing rooms as spacious, beautifully decorated, and well-maintained. The beds are frequently lauded as exceptionally comfortable, often compared to sleeping on a cloud, though some guests found them too soft, leading to discomfort. Pillows received mixed reviews, with some finding them too thin or unsupportive. While most rooms are clean, some guests reported issues such as dirty grout, mold in bathrooms, or minor maintenance concerns like loose outlets and cracked flooring. Noise levels are typically low, contributing to a peaceful stay, but some guests noted occasional disturbances from street noise, trains, or neighboring rooms. The bathrooms are often described as spacious, featuring walk-in showers and wall-mounted soaps, though some experienced issues with water temperature fluctuations or minor leaks.

Dining & Food Quality
The hotel offers on-site dining options, primarily at its restaurant and bar, which receive varied feedback. Many guests commend the food quality, highlighting specific dishes like the cheese dip, specialty drinks, salmon, and fish and chips as excellent. The breakfast is often praised for its taste and convenience, with some guests appreciating the option to use a daily credit towards menu items. However, a notable number of reviews indicate dissatisfaction with the food, describing it as merely satisfactory, overpriced, or of lower quality than expected for a hotel of this caliber, with issues like cold dishes or overcooked items. Room service is available, but some guests found it slow and noted that food was delivered in takeout containers. The coffee shop in the lobby is a popular spot, known for its good coffee and friendly baristas.

Location & Accessibility
The hotel's central location is a significant advantage, placing guests within easy walking distance of numerous downtown attractions, restaurants, bars, and shopping areas. This prime position makes it an ideal base for exploring the city. Parking is available, with both valet and self-parking options in a garage across the street. While the valet service is consistently praised for its efficiency and helpfulness, both parking options are noted as expensive. Some guests also reported issues with crowded parking facilities and the presence of homeless individuals in the vicinity of the parking garage. Despite the hotel's secure environment, some reviews mention concerns about the immediate surrounding area downtown, describing it as less than ideal or having visible signs of urban challenges.

Staff & Service
The staff and service at the hotel consistently receive high praise from guests, often cited as a standout feature. Many reviewers describe the team as exceptionally friendly, helpful, professional, and attentive, contributing significantly to a positive stay. The valet service is frequently highlighted for its efficiency and courteousness. While the check-in process is generally smooth and welcoming, some guests reported issues with early check-in fees or perceived rudeness from front desk staff regarding these charges. Housekeeping service receives mixed feedback, with some guests noting prompt attention to requests, while others experienced delays in room cleaning or replenishment of amenities. Overall, the staff's dedication to guest satisfaction, from bell staff to restaurant servers, is a recurring theme, making many feel valued and well-cared for.

Additional Information
Guests should be aware of several additional policies and features that impact the overall experience. A recurring point of contention is the Destination Amenity Fee, a daily charge that covers certain services like Wi-Fi and bottled water, which some guests found unexpected and felt was a "money grab." The hotel maintains a pet-friendly policy, which is appreciated by many, though some noted challenges with finding suitable outdoor relief areas or observed other guests not cleaning up after their pets. While the hotel is generally well-maintained, some reviews suggest that certain areas or room elements are showing their age and could benefit from updates. Guests also noted that a refrigerator is not standard in all rooms and must be requested, sometimes for an additional fee.