The Emily Morgan San Antonio - a DoubleTree by Hilton

This historic hotel offers a unique and memorable stay, distinguished by its historic charm and unbeatable location directly across from the Alamo, making it a prime choice for sightseers and history enthusiasts. Its character is further enhanced by a reputation for being haunted, adding an intriguing layer to the guest experience. Guests consistently highlight the exceptional staff service and the convenience of being within easy walking distance of the Riverwalk and other downtown attractions. The hotel is well-suited for couples seeking a romantic getaway and families exploring the city, providing comfortable accommodations and a central base. To maximize your visit, be mindful of the ongoing construction in the area, which can impact noise levels, and consider the hotel's valet service for parking convenience.

Facilities & Amenities
Guest feedback on the hotel's facilities is mixed. The rooftop pool is a recurring point of concern, with many guests reporting it was closed for maintenance or not operational during their stay, sometimes requiring them to walk to a nearby hotel for swimming access. The elevators also received varied comments; while some found them fast, others experienced them being slow, stopping on random floors, or occasionally malfunctioning. On a positive note, the fitness center is well-regarded, with guests appreciating its comprehensive equipment, including a Peloton. The bar is noted for its convenience, though some found its operating hours limited or the TV channel selection restrictive. In-room amenities like coffee makers are present, but some found the coffee basic.

Cleanliness & Room Comfort
The hotel generally receives praise for its clean rooms and overall comfort, though some aspects show signs of age. Many guests found the rooms spacious and well-maintained, with comfortable beds and soft pillows contributing to a restful sleep. The bathrooms are often described as large, with some featuring desirable soaking tubs. However, some reviews mention minor issues such as worn-out plugs, flickering lights, or a stale odor in certain rooms. A significant recurring concern is the A/C and HVAC system, with numerous guests reporting difficulty controlling room temperature, leading to rooms being either too hot or too cold, and impacting sleep quality. Privacy can be an issue for some due to clear bathroom doors. Noise levels are mixed, with some experiencing construction noise or street noise, while others found their rooms quiet.

Dining & Food Quality
The hotel offers various dining options, with guest experiences varying. The breakfast buffet receives mixed reviews; while some found it delicious and a good value, others considered it overpriced for the basic selection of items like cereal, oatmeal, and sometimes greasy or rubbery hot food. The main restaurant is convenient, but its food quality garnered diverse opinions, with some guests finding it disappointing or not worth the cost, and noting it may close early if business is slow. Room service experiences were inconsistent, with some reporting quick delivery and others long waits or issues with order accuracy. A universally praised highlight is the complimentary warm cookies offered at check-in, which many guests found to be a delightful touch.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, making it exceptionally convenient for exploring the city. It is situated directly across from the Alamo, offering many rooms with stunning views of this historic landmark. The Riverwalk is just a short, walkable distance away, providing easy access to a multitude of restaurants, shopping, and entertainment options. Guests appreciate being able to walk to most downtown attractions, including the Hemisfair and convention center. Valet parking is the primary option and is frequently praised for its efficiency and the helpfulness of the staff, though many guests note its expensive daily cost. Some mention nearby public parking as an alternative, but it can also be costly or inconvenient. A significant drawback mentioned by several guests is the construction noise from a nearby site, which can be disruptive, especially in the early morning.

Staff & Service
The hotel's staff consistently receives overwhelmingly positive feedback, standing out as a major strength. Guests frequently describe the team as superb, amazing, friendly, kind, accommodating, attentive, and highly helpful. The check-in process is generally smooth and efficient, with staff often going above and beyond to assist guests, including offering room upgrades or local recommendations. The valet service is particularly lauded for its efficiency, quick response times, and the friendly demeanor of the attendants who assist with luggage. Housekeeping is also commended for its attentiveness and daily refreshing of rooms. While most interactions are positive, a few guests reported isolated instances of unhelpful or rude behavior from some staff members, particularly at the front desk or bar, and some felt that certain issues were not resolved to their satisfaction.

Additional Information
This hotel is renowned for its haunted reputation, often referred to as one of the most haunted hotels, with some guests reporting unusual noises or experiences, while others are disappointed not to encounter any paranormal activity. Its historic building and unique architecture are frequently appreciated, offering a distinct charm. Guests should be aware of potential unexpected charges upon check-in, such as a destination fee or a significant incidental hold, which can cause confusion if not anticipated. The hotel offers a pet-friendly policy, accommodating guests traveling with their animals. A delightful and frequently mentioned perk is the complimentary warm cookies provided upon arrival, which many guests eagerly anticipate and enjoy.