About The Grand
The Grand is a beachfront property situated in a historical area of Cape May that features an indoor pool, an outdoor pool, a restaurant and a bar.
Smoke-free guest rooms feature cable television, complimentary toiletries, a balcony, air conditioning, coffee and tea facilities, a hair dryer, safe, blackout drapes, en suite bathroom, a refrigerator and microwave.
Services and amenities offered at the hotel include complimentary Wi-Fi, a sun terrace, fitness centre, games room, a hot tub, laundry facilities, free parking, 24-hour front desk, concierge service and a children's pool.
Breakfast, lunch and dinner are served every day at E. M. Hemingway's which also serves a wide variety of beverages at the bar.
The Grand is located close to many attractions including The Cove Beach, Cape May Point State Park, The Wildwood Beach and boardwalk, Sunset Beach, Cape May Convention Hall, Colonial House, Emlen Physick Estate, Cape May City Hall and Easy Lynne Theater Company.
Numerous, Well-maintained Facilities
The Grand is home to a number of leisure facilities suitable for all ages. Guests reported that both the indoor and outdoor pools are warm, clean and never crowded and there are so many things to do around the hotel that guests don't need to leave to find activities if they so choose.
Superb Breakfast Served in a Wonderful Environment
The buffet breakfast served each morning is extensive with a seemingly endless variety of items to choose from. Everything is well-prepared and served at the right temperature and the breakfast room is bright and surrounded by spectacular views. .
Refurbished Rooms are Clean and Spacious
Guests reported that the large guest rooms have recently been refurbished and feature modern decor and stylish furnishings. Also reported was a high standard of cleanliness, large comfortable beds and beautiful views. .
There is a Lack of Soundproofing in the Rooms
Soundproofing in the guest rooms at The Grand is non-existent. Guests reported hearing everything in other rooms, in the corridors and outside. Footsteps, doors slamming, cars speeding by, talking, shouting and loud music from the bar are some of the sounds reported.
Unhelpful, Unprofessional Service
Some staff members at this hotel are unprofessional when dealing with guests and seem reluctant to help out when needed. They don't make eye contact with guests who are checking in, issues take a long time to be resolved, they openly complain about their jobs in front of guests and they don't offer any credits or apologies when there are issues. .
There is a Smell of Smoke in and Around the Hotel
Although the hotel is advertised as a smoke-free property, guests reported that there is a smell of smoke around the grounds, in the lobby, in the corridors and even sometimes in the rooms. .