The Hague - Voorburg

The hotel is widely praised for its modern design and luxurious feel, offering a comfortable and welcoming atmosphere that often exceeds guest expectations. Its signature feature is its exceptional connectivity, being directly adjacent to a major train station, making it an ideal base for sightseers and business travelers looking to explore The Hague, Scheveningen, and surrounding areas with ease. Guests consistently highlight the hotel's cleanliness, comfortable accommodations, and the generally friendly and professional demeanor of the staff. For couples seeking a romantic getaway, the hotel offers thoughtful touches like room decorations, while families appreciate the spacious rooms and convenient access to public transport for city excursions. To maximize your stay, consider utilizing the excellent public transportation links right outside the hotel and explore the charming local area of Voorburg.

Facilities & Amenities
The hotel provides a range of facilities designed for guest convenience and comfort. Many guests appreciate the availability of an underground parking garage, though some note it can be tight and often comes with an additional charge, while free street parking is sometimes an option. The hotel features impressive glass elevators that offer a spectacular ride. For quick needs, a self-service shop or kiosk is conveniently located near the reception, offering drinks and snacks. Most guests find the hotel well-equipped, though some mention the gym or fitness center is either too small or not readily apparent. The hotel also offers bike rental, providing a popular and convenient way for guests to explore the local area and reach nearby attractions.

Cleanliness & Room Comfort
Guests consistently commend the hotel for its high standards of cleanliness, describing rooms as pristine, well-maintained, and tidy. The beds are frequently praised for being comfortable and king-size, ensuring a restful night's sleep, though some guests found the pillows to be too thick or hard, occasionally requiring a request for softer alternatives. Rooms are generally described as spacious and well-appointed, equipped with amenities such as a hairdryer, ironing facility, safe, and coffee machine or kettle. However, a recurring point of feedback is the absence of a mini-fridge in many rooms. The bathrooms are often noted as being small or tiny, with some finding the toilet space particularly narrow or the toilet paper holder awkwardly placed, despite featuring good showers. Noise levels are mixed; while many find the rooms quiet, some report disturbances from train noise, hallway activity, or staff dragging chairs on lower floors. A significant number of guests experienced issues with the air conditioning not functioning effectively, leading to uncomfortably warm rooms, even after reported repairs.

Dining & Food Quality
The hotel's dining options receive considerable attention, with the breakfast buffet being a highlight for most guests. It is consistently described as extensive and delicious, offering a wide variety of hot and cold dishes, including fresh bread, pastries, yogurt, fruit, bacon, and eggs, alongside good coffee. However, some guests found the breakfast choices somewhat limited, particularly regarding bread variety, and noted that the single coffee machine can lead to long queues during busy periods. The on-site restaurant, Miss Jones, is highly recommended for its striking decor, great ambiance, and good food, with specific praise for dishes like steak tartare and Japanese cuisine. While the restaurant is popular and often requires advance reservations, especially on weekends, some guests found the bar to be expensive.

Location & Accessibility
The hotel boasts an excellent and convenient location, primarily due to its immediate proximity to the train station and bus stops, which are just a minute or two walk away. This provides guests with effortless access to public transportation, making it an ideal base for exploring The Hague city center, Scheveningen, and other surrounding areas. Many guests appreciate the ability to reach these destinations quickly and affordably without needing a car. The hotel is also within walking distance of the charming Voorburg town center, offering various local restaurants and shops. While parking is available in an underground garage, it is typically paid, though some guests found free street parking options nearby.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, professionalism, and helpfulness. Guests frequently highlight the welcoming and attentive service provided from check-in to departure, with many noting that staff members go above and beyond to assist with requests and resolve any issues promptly. The check-in process is often described as quick and efficient. While most experiences are positive, a few guests reported isolated instances of less professional or rude interactions, particularly concerning billing inquiries or specific restaurant staff. Overall, the team's commitment to providing excellent customer service is a recurring theme, contributing significantly to a positive guest experience.

Additional Information
Guests who are members of the hotel's loyalty program often report receiving benefits such as recognition of their status and occasional in-room surprise gifts. For those looking to explore the area actively, the hotel offers bike rental services, which many guests found to be a convenient and enjoyable way to reach nearby attractions like the beach or city center.