The Hub Middletown Red Bank, BW Signature Collection

The hotel stands out for its recent renovation, which has transformed it into a modern and inviting space, often described as having a chic, contemporary design with a touch of a beach aesthetic. Guests consistently praise the hotel's exceptional cleanliness, comfortable beds, and the generally friendly staff. The spacious rooms and attractive outdoor amenities, including a beautiful pool area, are frequently highlighted as key features. This makes the hotel an excellent choice for families seeking comfortable accommodations, weekend travelers looking for a relaxing getaway, beachgoers due to its convenient proximity to coastal attractions, and concert-goers attending events at nearby venues. To ensure the best experience, guests are advised to inquire about pool availability before their stay, as it has occasionally been closed for maintenance, and to consider bringing earplugs if they are sensitive to ambient noise from adjacent rooms or the surrounding area.

Facilities & Amenities
The hotel offers a range of facilities and amenities that enhance the guest experience, though some have mixed feedback. The pool area is frequently lauded as beautiful and a significant draw, featuring a grill, fire pit, basketball court, and Adirondack chairs, creating a resort-like atmosphere. However, many guests express disappointment as the pool has often been closed for maintenance or inspection issues, particularly during peak seasons. A fitness center is available, though some find its equipment limited. The Wi-Fi is accessible throughout the property, but some guests note it is an unsecured network, which can be a concern for business travelers or those handling sensitive information. The inviting lobby provides 24/7 free coffee, and rooms are equipped with convenient fridges and microwaves. Onsite laundry facilities are also available, adding to the convenience for longer stays.

Cleanliness & Room Comfort
Guests consistently commend the hotel's exceptional cleanliness, describing rooms as "ridiculously clean," "spotless," and "immaculate," with many appreciating the tile floors or wood flooring instead of carpet. The beds are widely praised for being comfortable and providing a restful sleep, though a few found them too firm. Rooms are generally spacious and well-appointed, often featuring a private balcony or patio. However, a significant recurring issue is noise levels due to thin walls, with guests frequently hearing conversations, domestic disturbances, and general activity from adjacent rooms, as well as noise from the basketball court or highway. Bathrooms are often spacious with walk-in showers and good water pressure, but some mention awkward sliding doors that lack privacy, and occasional issues with leaking toilets or slow flushing. Some guests also report a strong, pervasive floral scent from cleaning products, which can be bothersome for those with sensitivities.

Dining & Food Quality
The hotel offers a complimentary breakfast that generally receives positive feedback for its variety and convenience. Guests appreciate the selection of hot breakfast items, including eggs, bacon, and sausage, alongside popular options like make-your-own waffles and pancakes. The breakfast spread also typically includes cereals, yogurt, fruits, muffins, and pastries. Many guests enjoy the quality of the coffee, with some highlighting the presence of a Nescafe machine and 24/7 coffee availability in the lobby. While the breakfast is a valued amenity, some guests note that hot food items can be slow to be replenished and occasionally describe the quality of the eggs and bacon as "microwaved" or "mediocre." The use of paper plates and plastic cutlery is also mentioned. For other dining options, an Outback Steakhouse is conveniently located on the same property.

Location & Accessibility
The hotel boasts a highly convenient location, making it an excellent base for exploring the surrounding area. It offers easy access to popular attractions such as Gunnison Beach and Sandy Hook, making it ideal for beach excursions. Guests find it a quick drive to Red Bank for dining and entertainment, though it's not considered walkable to the downtown area. Its proximity to the PNC Arts Center is a significant advantage for concert-goers. The hotel is also well-situated for those visiting family or attending events in the region, with good access to major highways. Ample parking is available on-site, and some guests note the convenience of nearby public transportation options. While the property itself is considered safe, some rooms may experience highway noise, and a few guests have raised concerns about the security of exterior doors.

Staff & Service
The hotel staff generally receives high praise for their friendliness, helpfulness, and professionalism, contributing positively to the guest experience. Many guests highlight the quick check-in process and the staff's willingness to assist with various requests. Housekeeping service, however, receives mixed feedback; while some guests commend the thoroughness and daily cleaning, others report instances of missed cleanings, insufficient towel replenishment, or staff entering rooms without knocking. There have been some notable issues regarding managerial responsiveness, particularly concerning pool closures and handling of booking discrepancies or refunds, which have led to frustration for some guests. Despite these isolated challenges, the overall sentiment points to a team that strives to be attentive and accommodating, with many positive mentions of individual staff members going above and beyond to resolve issues and ensure a comfortable stay.

Additional Information
Guests should be aware of several important details that may impact their stay. The hotel's Wi-Fi network is noted as unsecured, which is a significant consideration for those needing to access sensitive information or corporate devices. A strong, pervasive floral scent from cleaning products is present in common areas and can extend into rooms, potentially affecting guests with allergies or sensitivities. Security concerns have been raised regarding exterior doors that sometimes do not lock, allowing unauthorized access. The hotel has a strict cancellation and change policy, which can be inflexible, though some guests have had positive experiences with staff making exceptions. During power outages, the hotel does not have a backup generator, leading to uncomfortable conditions. Additionally, some guests have reported issues with TV reception and the placement of AC units blowing directly onto beds.