The Island House

The hotel offers a tranquil and luxurious escape, distinguished by its exclusive private beach access and serene, uncrowded atmosphere. It's a perfect retreat for couples seeking peace and relaxation, as well as families desiring a quiet, upscale vacation away from the bustling tourist areas. Guests consistently praise the property's beautiful design, spacious accommodations, and the exceptional service provided by the staff. The hotel's unique blend of boutique charm and comprehensive amenities makes it a memorable destination, often described as a hidden gem. To enhance your stay, consider taking advantage of the highly-regarded spa services, which receive consistent acclaim, and be prepared for the hotel's secluded location by planning transportation for excursions, as taxis can be costly. Additionally, many guests find the on-site dining options to be a significant highlight of their visit.

Facilities & Amenities
The hotel boasts a range of impressive facilities designed for relaxation and well-being. The pool area is consistently described as beautiful, large, and uncrowded, offering a peaceful spot with ample loungers for guests to unwind. The Bamford Spa is a significant highlight, receiving widespread praise for its excellent and healing treatments, with many guests noting deeply restorative experiences. A well-equipped gym and movement studio offer various fitness classes, including yoga and HIIT, catering to guests' wellness needs. The hotel also features an intimate cinema, providing a unique luxury experience with comfortable seating and in-theater service, though some guests have reported issues with movie screenings and staff responsiveness in this area. Additionally, an on-site gourmet market provides convenient access to snacks and beverages.

Cleanliness & Room Comfort
Guests consistently commend the hotel for its impeccable cleanliness and the overall comfort of its accommodations. Rooms are frequently described as spacious, beautifully designed, and luxuriously appointed, featuring modern furnishings and a serene ambiance. The beds are noted for being exceptionally comfortable, ensuring a restful night's sleep. Bathrooms are particularly highlighted as large, gorgeous, and well-equipped, often including high-quality bath products. While the hotel generally offers a quiet environment, a recurring concern for some guests is the airplane noise due to its proximity to the airport's flight path, which can be noticeable from early morning until late evening. In-room amenities typically include a coffee maker and daily replenished swing-top water bottles, though a few guests wished for more comprehensive mini-bar options or basic toiletries.

Dining & Food Quality
The hotel offers an exceptional dining experience with a variety of highly-regarded restaurants on-site. Yellowbell serves as a versatile spot, transforming from a breakfast cafe to a lunch venue and a lively bar in the evenings, consistently praised for its delicious food and cocktails. Shima, the Asian-inspired restaurant, is frequently highlighted for its amazing and authentic dishes, including excellent curry options, making it a popular choice for special occasions. Mogano, the Italian restaurant, also receives high acclaim for its delicious cuisine, vibrant atmosphere, and impressive wine selection. Additionally, an on-site pizza place is noted for its incredibly good wood-fired pizzas. While the overall food quality is consistently rated as excellent and fresh, some guests have experienced occasional slow service at certain dining venues, particularly during busy periods.

Location & Accessibility
The hotel's location is a key aspect of its appeal, offering a secluded and tranquil setting away from the more bustling tourist areas. Situated conveniently close to the airport, it provides easy access for arrivals and departures, typically a short ten to fifteen-minute drive. However, its peaceful isolation means it is not within walking distance of other attractions or dining options, requiring transportation for most excursions. Guests frequently mention the high cost of taxis for trips to downtown Nassau or larger resorts like Baha Mar. A significant advantage is the hotel's provision of a complimentary shuttle service to a stunning, private beach at the Old Fort Bay Club, just a five-minute drive away. This beautiful and uncrowded beach, complete with a bar and food service, is a major highlight for many visitors.

Staff & Service
The staff at the hotel consistently receives overwhelming praise for their exceptional service, often described as friendly, helpful, and attentive. Guests frequently highlight the team's warmth, hospitality, and willingness to go above and beyond to ensure a comfortable and enjoyable stay. From the bellmen and concierge to the waiters, bartenders, and shuttle drivers, many individuals are commended for their professional and caring approach. The check-in process is generally smooth, though a few guests have reported initial issues with room availability. While the majority of feedback is highly positive, some isolated comments mention instances of slow service, particularly by the pool or during breakfast, and a few guests found certain staff members to be less engaging. Overall, the dedication of the staff significantly contributes to the hotel's welcoming atmosphere.

Additional Information
Guests should be aware of certain hotel policies and unique aspects that shape the overall experience. The hotel's cancellation policy is noted as strict, which has led to disappointment for some guests who faced last-minute changes and were charged for their full stay. While the property is generally quiet and caters to an upscale clientele, it also serves as a popular "club" for local residents who utilize its facilities like the gym, pool, and restaurants, which can occasionally lead to busier periods. A resort charge and service fees are applied to services, and some guests noted that the inclusion of a 15% service charge is not always clearly communicated, potentially leading to over-tipping. Despite these points, the hotel is often lauded for its unique blend of luxury and tranquility.