The Kanata by BCMinns Hinton

This hotel offers a memorable stay, particularly highlighted by its fantastic pool with a waterslide, a feature consistently praised by guests, especially those traveling with children. The property is widely recognized for its exceptional cleanliness, spacious rooms, and the consistently friendly and helpful staff who go above and beyond to ensure a pleasant experience. It provides excellent value for money, making it a popular choice for various travelers. The hotel is an ideal fit for families seeking engaging amenities for children, couples looking for comfortable and quiet accommodations, business travelers needing a convenient and well-equipped base, and pet owners appreciating its accommodating policy. For a more peaceful stay, guests often recommend requesting a room on a higher floor to minimize potential noise from other guests, and booking directly with the hotel is often suggested for the best rates.

Facilities & Amenities
Guests consistently praise the hotel's array of facilities, particularly the pool with a waterslide, which is a major hit with children due to its warmth and the exciting, fast slide, noted for being shallow. While the hot tub is available, some guests found it to be on the smaller side or noted issues with cleanliness and chemical levels. A well-equipped fitness center is available for those wishing to maintain their workout routine. A highly appreciated amenity is the free laundry facility, complete with complimentary soap and dryer sheets, a significant convenience for longer stays. The hotel also provides vending machines, though some guests noted they occasionally only accept cash. For certain room types, a BBQ is available, and kitchenettes are provided with cooktops, though without ovens. Additionally, ice machines are accessible, and a 24/7 beverage station in the lobby offers complimentary drinks and cutlery, adding to guest convenience. Free Wi-Fi is also available.

Cleanliness & Room Comfort
Guests consistently highlight the exceptional cleanliness of the rooms, often describing them as spotless and well-maintained. The accommodations are frequently noted for their impressive spaciousness, with family suites providing ample room for larger groups. Most guests found the beds to be very comfortable and firm, ensuring a restful sleep, though some mentioned issues with pillows being too soft or mattresses showing signs of wear. A recurring concern among guests is the noise levels from adjacent rooms or those above, with thin walls allowing sounds to be easily heard, which can disrupt sleep. One guest reported a persistent smell in their room. On the positive side, showers offer good pressure, and rooms are well-equipped with amenities such as a coffee maker, microwave, fridge, and large TVs. Some rooms also feature a relaxing jacuzzi bath, and blackout shades are a welcome addition. Many rooms have been recently renovated, contributing to their fresh and modern appeal.

Dining & Food Quality
The complimentary breakfast is a significant highlight for many guests, appreciated for its early start at 5 AM and late end at 10 AM, accommodating various schedules. Most guests describe the breakfast as good to great, praising its extensive breakfast variety that includes numerous hot items such as pancakes, bacon, and hash browns, alongside yogurt, cereal, and muffins. However, feedback on overall food quality is mixed; while many enjoy it, some guests found the hot items to be overcooked or the eggs unappetizing, noting a lack of healthy or appealing choices. The breakfast area itself can feel crowded due to a limited number of tables, especially during peak times. Beyond breakfast, coffee and tea are conveniently available 24/7 in the lobby. For other meals, guests noted several restaurant proximity options within walking distance, providing additional dining choices outside the hotel.

Location & Accessibility
The hotel boasts a highly convenient location with excellent highway access, making it an ideal stopover for travelers. It serves as a popular and more affordable base for those planning to visit Jasper National Park, despite being approximately a 40-minute to one-hour drive away. While some guests noted it is slightly further from the main parts of town, several restaurants and a store are within walking distance, providing convenient dining and shopping options. The property offers ample parking, which is free and includes generous space for truck parking, accommodating larger vehicles. Additionally, a trail located directly behind the hotel is appreciated by guests traveling with pets, offering a suitable area for walks. Overall, its accessibility and strategic position make it a practical choice for various travel needs.

Staff & Service
The hotel's friendly staff consistently receives glowing reviews, with guests frequently highlighting their helpful and welcoming demeanor. They are often described as going above and beyond, providing attentive service and being exceptionally accommodating to various guest requests, including facilitating early check-ins and late check-outs. The quick check-in process is often streamlined, sometimes even with convenient text reminders. Housekeeping is noted for its diligence in maintaining clean rooms and for being understanding of guest schedules. The staff are also highly responsive to immediate concerns, such as addressing issues with in-room air conditioning or promptly moving guests to new rooms in case of maintenance problems like leaks. While the vast majority of interactions are positive, one guest reported a disappointing experience with a lost personal item not being recovered by housekeeping.

Additional Information
The hotel operates with a pet-friendly policy, accommodating guests traveling with animals for an additional fee. It is currently undergoing ongoing renovations, resulting in many newly updated rooms, though some areas of the property are still being modernized. A notable point of feedback is the limited soundproofing between rooms, which can lead to disturbances from neighboring guests. A highly valued amenity is the free laundry facility, which includes complimentary soap and dryer sheets. Guests are often advised to consider direct booking for potentially better rates. The hotel employs a convenient text communication system for check-ins and other updates. It's important to note the property has a two-building structure, with some guests expressing surprise at being assigned to a motel-like building across the street. While kitchenette supplies are provided, they are noted as minimal. As a welcoming touch, complimentary cookies are offered at the front desk.