The Lavitra Udaipur

Many guests describe the hotel as a heritage property that exudes a royal charm and a palace vibe, offering an authentic cultural experience that sets it apart. This unique characteristic makes it particularly appealing to families and leisure travelers seeking a distinctive and memorable stay. The hotel is frequently lauded for its excellent service, delicious food, and a convenient location that places guests within easy reach of major attractions. While a significant number of visitors report a delightful and comfortable experience, highlighting the hotel's welcoming atmosphere, some guests have encountered notable inconsistencies, particularly regarding room condition and service responsiveness. For a more satisfying stay, it is advisable for guests to proactively confirm specific room amenities upon arrival and be prepared for potential variations in service delivery, ensuring their expectations align with the hotel's offerings.

Facilities & Amenities
The hotel offers a range of facilities, though guest experiences vary. Many guests appreciate the presence of a swimming pool, often described as clean and a great amenity for relaxation, complemented by a cozy garden with seating. The property is noted to have an elevator, which is convenient for accessing its multiple floors. However, some guests have reported that the pool was not always clean, and a few mentioned the building appeared to be under construction or old, impacting the overall aesthetic. In-room amenities receive mixed reviews; while some rooms are described as spacious, others lack basic items like cups, functioning lamps, or mosquito repellent. Issues with TVs and their remotes were also occasionally reported, suggesting a need for more consistent maintenance of these features.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is notably mixed. Many visitors praise the rooms for being clean, spacious, and well-maintained, contributing to a comfortable stay. Some even felt the rooms were so clean they felt like home, with comfortable beds and good linens ensuring a restful night. However, a significant number of reviews highlight concerns, describing rooms as small, old-looking, or having dirty walls. Issues with unclean linen and poorly maintained bathrooms were also reported, with some mentioning smelly rooms or stained bed sheets. A recurring and significant complaint is the lack of consistent hot water, especially during colder months, which greatly impacted guest comfort. Furthermore, some rooms were found to be missing essential items like hangers, shelves, or had non-functional appliances such as moldy fridges or broken bathroom lights, detracting from the overall room experience.

Dining & Food Quality
The hotel's dining experience generally receives positive feedback, with many guests praising the delicious food and excellent breakfast offerings. The buffet is often highlighted for its good variety, and the rooftop restaurant is noted for its tasty food and pleasant views. Guests frequently recommend trying the breakfast, emphasizing its quality and range of options. The restaurant team is often described as quick and efficient, contributing to a positive dining atmosphere. However, some guests have expressed that the food options for lunch and dinner can be limited, and a few found the overall food quality to be just average or occasionally not up to the mark. There were also isolated comments about slow room service and a lack of dessert options unless specifically requested, indicating some areas for improvement in consistency.

Location & Accessibility
The hotel's central location is a significant advantage, frequently praised by guests for its proximity to Fateh Sagar Lake and other major tourist attractions. Many visitors appreciate being able to easily walk to various sightseeing spots, making it a convenient base for exploring the city. The hotel is described as being in the middle of the city, providing excellent accessibility to key areas. While most guests find the location ideal, a few have noted that it is a little far away from the City Palace. Regarding views, some guests expected a lake view but were disappointed to find it either non-existent or poorly maintained from their rooms. Parking is available, which is a plus for those traveling by car, though some reviews mention the facility can be poor or limited in space, suggesting potential challenges during peak times.

Staff & Service
Guest experiences with the staff and service are quite varied, though a large number of reviews highlight positive interactions. Many guests consistently praise the staff for being friendly, helpful, supportive, and polite, contributing significantly to a pleasant stay. The service is often described as excellent, with staff going above and beyond to ensure guest comfort and satisfaction. However, a notable portion of reviews report issues with slow service and late responses to requests, leading to frustration. Some guests found the staff to be unfriendly, unhelpful, or even rude, and noted a lack of professionalism, including staff not wearing uniforms. Instances of room service being slow and staff not assisting with baggage were also mentioned, indicating a need for more consistent training and adherence to service standards across the board.

Additional Information
The hotel, being a heritage property, offers a unique aesthetic, though some guests noted its aging property status and a need for general maintenance. A few guests reported positive experiences with room upgrades, enhancing their stay. However, there are significant concerns regarding the hotel's payment rules, with some guests stating that full payment is required upfront and that refunds were difficult to obtain, even when services like breakfast were unused due to specific dietary preferences. Some guests also experienced issues with Wi-Fi connectivity, finding it unreliable. The overall value for money is a point of contention; while many found the rates reasonable for the experience, others felt the quality of service and amenities did not justify the cost, particularly given the reported inconsistencies in maintenance and service delivery.