The Lodge

The hotel's unique offering is its pet-friendly accommodation at the Lodge, which is a significant draw for travelers with dogs. This property is often distinguished from the main casino hotel, with guests noting the Lodge's more dated appearance and basic amenities. While some find its affordability appealing, managing expectations regarding the Lodge's condition is key. The check-in process is a frequent point of concern, often involving long waits and confusion at the main casino's front desk. Despite these challenges, the staff generally receives praise for their friendliness and helpfulness. The hotel is best suited for budget-conscious travelers and pet owners seeking a convenient base near the casino. To enhance your stay, it is advisable to confirm your booking is for the desired property and be prepared for potential delays during check-in.

Facilities & Amenities
Guests frequently note the Lodge's older facilities, which often lack modern conveniences. A common complaint is the absence of a refrigerator and microwave in the rooms, requiring guests to bring coolers or rely on ice from the property. While an outdoor pool is available, some reviews mention it being dirty or having issues like poor lighting near stairs or bees near the hot tub. Wi-Fi connectivity is a significant concern, with many guests reporting non-functional internet or incorrect passwords, making it difficult to stay connected. Other basic amenities like ice machines are sometimes found to be unclean. The Lodge generally offers a more basic experience, with guests often needing to seek services or amenities at the main casino property.

Cleanliness & Room Comfort
Room cleanliness and comfort are highly variable, with many guests expressing significant dissatisfaction, particularly at the Lodge. Common complaints include filthy carpets, stains, and pervasive dust. Many reviews mention finding hair (pubic, long, short) in bathtubs, on sinks, and on shower curtains, indicating a lack of thorough cleaning. Some guests reported encountering cockroaches, moths, or other small bugs, and even dog waste in rooms. The beds are frequently described as old, worn, or hard, with uncomfortable pull-out options. In-room amenities like coffee makers are sometimes found to be dirty or non-functional. Guests also report issues with non-draining bathtubs and sinks, low water pressure, and noisy air conditioning units. Noise levels from adjacent rooms or outdoor areas are also a recurring concern due to thin walls.

Dining & Food Quality
Dining options are primarily located at the main casino property. Guests can access a breakfast buffet, which receives mixed reviews; some find it good or acceptable, while others note limited choices. The dinner buffet is frequently described as disappointing, with comments ranging from "sub-par" to "terrible," citing issues like cold food, limited variety, and poor quality, such as hard chicken skewers. Some guests mention a steakhouse at the casino, noting it can be expensive with slow service, though the steak quality itself is sometimes praised. A significant issue noted by some is the lack of food availability after 10 PM. Overall, while dining options exist, the quality and value, particularly for the buffets, are inconsistent and often fall short of guest expectations.

Location & Accessibility
The hotel's location is a key point of discussion, particularly the distinction between the Lodge and the main casino hotel. The Lodge is situated downhill from the main casino, requiring guests to drive or utilize the shuttle service to access the casino and its amenities. Many guests express frustration at having to check in at the main casino front desk rather than at the Lodge itself, often leading to confusion and extended wait times. Despite this, the shuttle service is generally appreciated for its convenience and friendly drivers, though some report long wait times. The property is conveniently located off the freeway and offers easy access to the casino. It is also noted for its proximity to local attractions and the scenic drive to areas like Sedona.

Staff & Service
The staff receives mixed but often positive feedback, particularly regarding their demeanor. Most guests commend the front desk staff for being friendly, polite, and helpful, even when dealing with challenging situations. However, the check-in process is a consistent source of frustration, with numerous reports of long wait times (up to an hour), attributed to slow computer systems or understaffing. Some guests experienced issues with room keys or double bookings upon arrival. While staff are generally described as accommodating and willing to assist, the overall efficiency of service, especially at check-in, is a significant area for improvement. Housekeeping services are also noted as inconsistent, with guests often needing to request room cleaning or basic supplies like towels.

Additional Information
A notable feature of the Lodge is its pet-friendly policy, which is highly valued by guests traveling with animals, making it a preferred choice for dog owners. However, guests should be aware that the Lodge is an older property that many feel is in need of significant updating and remodeling. Unlike the main casino hotel, the Lodge typically does not offer room service, vending machines, or a dedicated lobby for check-in, requiring guests to go to the main casino for these services. Some guests also reported issues with Wi-Fi password validity and a general lack of in-room information about hotel services or the surrounding area.