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Hotel The Metcalfe by Gray Collection (Ottawa, Canada)

Hotel The Metcalfe by Gray Collection (Ottawa, Canada)

About The Metcalfe by Gray Collection

Indigo Ottawa Downtown is an elegant three-star hotel featuring an indoor pool, a twenty-four hour fitness center and a sauna. The hotel is a mile from Byward Market. Room amenities include a flat-screen TV with cable access, a private shower-only bathroom stocked with designer toiletries, an iPod docking station, a coffee/tea maker and complimentary high-speed wireless Internet access. Daily housekeeping and room service are also available. Indigo Ottawa Downtown features a twenty-four hour front desk, a fireplace in the lobby, express check-in/out, a twenty-four hour business center and laundry facilities. Phi Bistro and Bar specializes in local cuisine and serves breakfast and dinner with drinks available at the bar. Cooked-to-order breakfasts are served each morning at a surcharge. The hotel is a quarter of an hour’s walk to Canadian Tribute to Human Rights and a mile from National Gallery of Canada.

Top amenities

  • WiFi in lobby
  • Free WiFi(Unavailable)
  • Pool(Unavailable)
  • Spa(Unavailable)
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

Rating overview

trivago Rating Index based on 3634  reviews from:
  • Hotels.com(9.4/10),
  • LocationExcellent  (9.1 / 10)
  • RoomsVery good  (8.3 / 10)
  • ServiceExcellent  (8.7 / 10)
  • CleanlinessExcellent  (9.0 / 10)
  • Value for moneyVery good  (8.0 / 10)

Positive Reviews


Well trained and welcoming reception staff

The service staff at the hotel are very well trained and considerate. A good number of guests were especially pleased with the reception staff and found their warmth, calm nature and speed in handling complaints and requests extremely praiseworthy.


Clean, modern and comfortable apartments

The apartments are extremely well maintained and spacious. The rooms are very clean and the beds are lavish and very comfy. Majority of guests felt that the kitchen was well equipped with facilities and sizeable enough to make self-catering during your stay a rather pleasant experience.


Excellent location close to many amenities

The hotel is located just a short walking distance from downtown Ottawa. It's proximity to the city centre makes travelling easy and guests can find plenty of restaurants and bars in the area. There are a number of supermarkets in the area and this makes shopping quite convenient.

Negative Reviews


Breakfast buffet is poorly maintained

Some guests have complained that the breakfast spread was a little bit unsatisfactory with a few of the restaurant staff behaving in an uninterested manner and the hot menu being lukewarm at best. Some thought that it was also quite expensive to their liking.


Lack of enough parking inconvenienced guests

A few guests complained about the inadequate number of parking spots near the hotel. The parking situation was terrible particularly during the weekend with the influx of locals to the area. A number of guests felt that it was a bit pricey as they had to pay extra money for parking.


The hotel's wireless internet connection is slow

A considerable amount of guests thought the Wi-Fi connection provided by the hotel was too slow for their liking. One had to enter the password ever so often and the signal was constantly dropping.

All amenities

Property amenities
  1. Arcade/Video games
  2. Entrance hall/lobby
  3. Elevator
  4. Gym
  5. Parking
  6. Pets allowed
  7. Hotel bar
  8. Conference rooms
  9. Non-smoking rooms
  10. Computer with internet
  11. Restaurant
  12. 24-hour reception
For children
  1. Cot
  2. Kids stay for free
  1. Wheelchair accessible
  2. Accessible hotel
  3. Accessible parking
Room amenities
  1. Ironing board
  2. Openable windows
  3. Television
  4. Central heating
  5. Air conditioning
  6. Pay-TV
  7. Desk
  8. Safe
  9. Cable TV
  10. WiFi
  11. Coffee machine
  12. Flatscreen TV
Theme / Type
  1. Boutique hotel

Arrival / Departure

  1. Check in: 15:00
  2. Check out: 12:00


123 Metcalfe Street,  K1P 5L9,  Ottawa,  Canada
Telephone: +1(844)8716555 | Fax: +1(613)2317555 | 

Frequently Asked Questions about The Metcalfe by Gray Collection

  • Is there a pool area at The Metcalfe by Gray Collection?

    No, The Metcalfe by Gray Collection doesn’t offer pool areas.

  • Are pets allowed at The Metcalfe by Gray Collection?

    Yes, The Metcalfe by Gray Collection has a pet policy that may vary based on the room type or availability. Please check with the hotel directly to learn about their pet policy.

  • Is parking available at The Metcalfe by Gray Collection?

    Yes, The Metcalfe by Gray Collection provides Parking, Accessible parking for guests.

  • What time is check-in and check-out at The Metcalfe by Gray Collection?

    Check-in at The Metcalfe by Gray Collection is available from: . Check-out time is by .

  • Where is The Metcalfe by Gray Collection located?

    The Metcalfe by Gray Collection is located in 123 Metcalfe Street, K1P 5L9, Ottawa, Canada.